's Reply Re: Message Search Problems

[Guest guest]

Hi Group,

Here's the reply I received from about our Message Searches not

including those after September 18, 2008.

Hello Bee,

Thank you for writing to .

We understand that you are experiencing a message search issue within

your Group. We are aware of the situation and our Engineers

are

further investigating the cause. We apologize for any inconvenience.

Until we determine the cause of this issue and implement a universal

fix, our Engineering team is able to fix the issue in your Group

manually. We have escalated your case to the proper team. It

typically

takes up to 7 days for the message search issue to be resolved.

If you have any other questions or concerns, please feel free to

contact

us back. We're always more than happy to help and we appreciate all

feedback that helps us identify ways to maintain and improve our

services.