ATM MACHINE'S

[Guest guest]

In regards to the ATM MACHINES.

Being a FORMER BANKER that has gone through SEVERAL TAKE OVERS, ( GENESEE

BANK, NATIONAL BANK OF DETROIT and now BANK ONE ) in the 20 years that I

was with them, they will tell ask you if they can help. If you know them

they will BEND OVER BACKWARDS for you just to keep your business know

matter how small or large your account is.

I know that I've seen people in wheelchairs come into my bank and the

service rep or teller will make an effort to help out. Not all BANKS will

provide that kind of service. And NO I'm not saying that ALL banks will

do that for people with disabilities. If you've been doing your banking

with that branch, it might help to get to know ALL the tellers and

service reps and VOICE YOUR CONCERNS whether it's regarding ATM'S,

CHECKING or SAVINGS ACCOUNTS, BANK LOANS or whatever. I still have

problems trying to SEE the messages that come across the little screen on

the machine when I walk up to one that is outside and I'm 4'8 " tall.

I have ask the the SERVICE REP inside the branch for help and have NEVER

been refused. All they will do is assist by putting my ATM card in the

machine and while I do my transaction, they will turn there head so not

to see your transaction being done. When your done, they will reach your

card and slip and ask is there anything else they can help out with.

I've even ask why they don't LOWER the machine and they say it's the BIG

BRASS decision in the CORPORATE OFFICES. So what I would do is get the

name of the REGIONAL PRESIDENT'S name and phone number and call him to

voice your concerns. If that doesn't work, then ask for his BOSSES NAME

and do the same thing. By that time someone should get the MESSAGE.

Hope that helps from a FORMER BANKER.

Good Luck

Butch

________________________________________________________________

YOU'RE PAYING TOO MUCH FOR THE INTERNET!

Juno now offers FREE Internet Access!

Try it today - there's no risk! For your FREE software, visit:

http://dl.www.juno.com/get/tagj.

[Guest guest]

Hello all,

My name is and I also work for a financial institution actually the

4th largest in the United States. Approximately 12 years ago I wrote a

letter to the ATM commission asking that they lower the level of the standard

ATM to enable persons with short stature to use the machines. I indicated to

them that even though a person in a wheelchair maybe able to reach a standard

machine, that there were many others that did not have the same height of

that of a person in a wheelchair that could not access their monies in the

machine. I also informed them that yes one could always wait and ask for

help from

someone that might come along but that would not only be an inconvenience,

but also a security risk for that person. They were nice in their response

letter to me, indicating that yes they had received other complaints, but

lowering the machine would make it too easy for children to vandalize the

machine and the expense would be great. So where does leave us, I feel that

LPA on a national front should band together in order to get the machines

lowered.

Another alternative would be to ask your bank to install a stool in the under

carriage of their machine if possible to help you access their machine. Or

there are many banks now that have offices in store front locations that are

open longer hours and have more of a personal touch for their customers that

might help the cause. The only bank in California that has made an effort to

lower their machines is Bank of America and for this I have written a thank

you letter to thank them.

So, yes it's time for LPA to stand up and fight. Who will join the

cause.