Guest guest Posted August 27, 2008 Report Share Posted August 27, 2008 Speaking from a customer service point of view I think you should tell the customer. Just remember most people just want to complain and do not want to you to explain. I would not mention it is closed do to a mandated law. Just state the pharmacy closes so the pharmacist may have a quick lunch break and will be open again in 30 minutes. Try not to argue but empathize with the customer. “I know it is a bit inconvenient but the pharmacy needs to close so the pharmacist can have a quick meal break. If you would like to do some shopping or look around I will get your prescription as soon as he comes back.” I find the biggest mistake in customer service is trying to explain when again most people just want to complain and have some one listen. When faced with a problem let them know you understand their frustration and will try to fix it as quickly as you can. Julette Barta CPhT, BSIT, MA Ed. Pharmacy Instructor CRY-ROP PO Box 8640 1214 Indiana Ct. Redlands, CA 92374 Cell 951-741-4011 Fax 909-793-6901 Internal Virus Database is out-of-date. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.31/1130 - Release Date: 11/14/2007 9:27 AM Quote Link to comment Share on other sites More sharing options...
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