Re: N5 upgrade does not cover loss/theft

[Guest guest]

Cannot help but wonder if companies are legally bound to inform its

consumer base of changes to policy such as this one.

Banks and credit card companies must do so when they make changes to the

user agreements. Is this any different? It would be an unacceptable to

find oneself facing a loss of a sound processor and thinking he/she was

covered, to make the claim only to learn of this new policy after the fact

and not having a plan B as backup.

Quote of the nanosecond...

My mind not only wanders, it sometimes leaves completely.

& Dreamer Doll ke7nwn

E-mail-

Gone.to.Dawgs@...

Home Page-

http://webpages.charter.net/dog_guide/

N5 upgrade does not cover loss/theft

Just wanted to warn people getting an upgrade, especially those who maybe

upgraded in the past: starting with the N5 upgrade, Cochlear is no longer

including a 1 time loss/theft replacement with the purchase of a new

processor. They revised their policy (without telling anyone) when the N5

upgrades first became available, so now the loss/theft only applies to the

original implant processor, i.e. the one you got when first implanted.

If you were just implanted and got the N5, you are good for 3 years with

1-time loss and theft replacement through Cochlear. If you recently

upgraded to N5, you only have the 3 year warranty. No theft/loss. This will

come as a shock to those of us (or whose children) are used to getting the

loss/theft included with each upgrade. I know it came with both the 3G and

Freedom upgrades. There are probably a few people walking around with no

loss/theft coverage without knowing it. If your N5 processor gets stolen,

either that is the end of it and you go back to using the Freedom, or you

buy one for $7000 (or somehow finagle your health insurance company to buy

it for you -- good luck.)

I first learned of this because a child who upgraded from the Freedom to the

N5 in March 2010 recently lost her N5 processor. Her mom called Cochlear

and was told of the policy change, and that she was not covered. The

child's audiologist thought there had to be a mistake, so she called

Cochlear and was told there was this policy change (that they didn't ever

really tell people about -- even some people at Cochlear were unaware.)

This policy change also affects N22 users who upgraded to the Freedom within

the last 3 years.

So, just a word of warning -- you may wish to insure your shiny new N5 (and

it *is* shiny, after all, and I do like that) through a rider added to your

homeowner's insurance, or through ESCO.

(Oh, and one of the moms on the cicircle called Advanced Bionics to find out

their policy on covering loss/theft for upgrades and was told it was the

same as Cochlear's :-( )

Lydia

Mom of , 14, bilateral CIs

[Guest guest]

Does Medicare have lost/theft coverage for N5 upgrades?

[Guest guest]

I'm going to sound bitter - which in a way I am - but this just goes to

emphasize that even though the product gives wonderful results (for most), we

are still just dealing with a company that is in the business to make a profit.

The dollars are all that really count.

Alice

>

> Cannot help but wonder if companies are legally bound to inform its

> consumer base of changes to policy such as this one.

>

> Banks and credit card companies must do so when they make changes to the

> user agreements. Is this any different? It would be an unacceptable to

> find oneself facing a loss of a sound processor and thinking he/she was

> covered, to make the claim only to learn of this new policy after the fact

> and not having a plan B as backup.

>

> Quote of the nanosecond...

> My mind not only wanders, it sometimes leaves completely.

> & Dreamer Doll ke7nwn

> E-mail-

> Gone.to.Dawgs@...

> Home Page-

> http://webpages.charter.net/dog_guide/

>

>

> N5 upgrade does not cover loss/theft

>

>

> Just wanted to warn people getting an upgrade, especially those who maybe

> upgraded in the past: starting with the N5 upgrade, Cochlear is no longer

> including a 1 time loss/theft replacement with the purchase of a new

> processor. They revised their policy (without telling anyone) when the N5

> upgrades first became available, so now the loss/theft only applies to the

> original implant processor, i.e. the one you got when first implanted.

>

> If you were just implanted and got the N5, you are good for 3 years with

> 1-time loss and theft replacement through Cochlear. If you recently

> upgraded to N5, you only have the 3 year warranty. No theft/loss. This will

> come as a shock to those of us (or whose children) are used to getting the

> loss/theft included with each upgrade. I know it came with both the 3G and

> Freedom upgrades. There are probably a few people walking around with no

> loss/theft coverage without knowing it. If your N5 processor gets stolen,

> either that is the end of it and you go back to using the Freedom, or you

> buy one for $7000 (or somehow finagle your health insurance company to buy

> it for you -- good luck.)

>

> I first learned of this because a child who upgraded from the Freedom to the

> N5 in March 2010 recently lost her N5 processor. Her mom called Cochlear

> and was told of the policy change, and that she was not covered. The

> child's audiologist thought there had to be a mistake, so she called

> Cochlear and was told there was this policy change (that they didn't ever

> really tell people about -- even some people at Cochlear were unaware.)

>

> This policy change also affects N22 users who upgraded to the Freedom within

> the last 3 years.

>

> So, just a word of warning -- you may wish to insure your shiny new N5 (and

> it *is* shiny, after all, and I do like that) through a rider added to your

> homeowner's insurance, or through ESCO.

>

> (Oh, and one of the moms on the cicircle called Advanced Bionics to find out

> their policy on covering loss/theft for upgrades and was told it was the

> same as Cochlear's :-( )

>

> Lydia

> Mom of , 14, bilateral CIs

>

[Guest guest]

Thank you for this information. It's unfortunate because we all know the

process. The Freedom will eventually become " obsolete " just as the 3G has and

the processors before it. For me - when I could hear with a CI - the 3G gave me

the best sound. Some things are just plain aggravating.

Alice

> Just wanted to warn people getting an upgrade, especially those who maybe

upgraded in the past: starting with the N5 upgrade, Cochlear is no longer

including a 1 time loss/theft replacement with the purchase of a new processor.

They revised their policy (without telling anyone) when the N5 upgrades first

became available, so now the loss/theft only applies to the original implant

processor, i.e. the one you got when first implanted.

>

> If you were just implanted and got the N5, you are good for 3 years with

1-time loss and theft replacement through Cochlear. If you recently upgraded to

N5, you only have the 3 year warranty. No theft/loss. This will come as a shock

to those of us (or whose children) are used to getting the loss/theft included

with each upgrade. I know it came with both the 3G and Freedom upgrades. There

are probably a few people walking around with no loss/theft coverage without

knowing it. If your N5 processor gets stolen, either that is the end of it and

you go back to using the Freedom, or you buy one for $7000 (or somehow finagle

your health insurance company to buy it for you -- good luck.)

>

> I first learned of this because a child who upgraded from the Freedom to the

N5 in March 2010 recently lost her N5 processor. Her mom called Cochlear and

was told of the policy change, and that she was not covered. The child's

audiologist thought there had to be a mistake, so she called Cochlear and was

told there was this policy change (that they didn't ever really tell people

about -- even some people at Cochlear were unaware.)

>

> This policy change also affects N22 users who upgraded to the Freedom within

the last 3 years.

>

> So, just a word of warning -- you may wish to insure your shiny new N5 (and it

*is* shiny, after all, and I do like that) through a rider added to your

homeowner's insurance, or through ESCO.

>

> (Oh, and one of the moms on the cicircle called Advanced Bionics to find out

their policy on covering loss/theft for upgrades and was told it was the same as

Cochlear's :-( )

>

> Lydia

> Mom of , 14, bilateral CIs

>

[Guest guest]

FWIW, not just Cochlear - Advanced Bionics' one-time loss/damage policy

has applied only to the original processor for years.

Bob

.....

From: [mailto: ] On Behalf Of

ALICE A

Sent: Friday, August 12, 2011 10:40 AM

Subject: Re: N5 upgrade does not cover loss/theft

I'm going to sound bitter - which in a way I am - but this just goes to

emphasize that even though the product gives wonderful results (for most),

we are still just dealing with a company that is in the business to make a

profit. The dollars are all that really count.

Alice

>

> Cannot help but wonder if companies are legally bound to inform its

> consumer base of changes to policy such as this one.

>

> Banks and credit card companies must do so when they make changes to the

> user agreements. Is this any different? It would be an unacceptable to

> find oneself facing a loss of a sound processor and thinking he/she was

> covered, to make the claim only to learn of this new policy after the fact

> and not having a plan B as backup.

>

> Quote of the nanosecond...

> My mind not only wanders, it sometimes leaves completely.

> & Dreamer Doll ke7nwn

> E-mail-

> Gone.to.Dawgs@...

> Home Page-

> http://webpages.charter.net/dog_guide/

>

>

> N5 upgrade does not cover loss/theft

>

>

> Just wanted to warn people getting an upgrade, especially those who maybe

> upgraded in the past: starting with the N5 upgrade, Cochlear is no longer

> including a 1 time loss/theft replacement with the purchase of a new

> processor. They revised their policy (without telling anyone) when the N5

> upgrades first became available, so now the loss/theft only applies to the

> original implant processor, i.e. the one you got when first implanted.

>

> If you were just implanted and got the N5, you are good for 3 years with

> 1-time loss and theft replacement through Cochlear. If you recently

> upgraded to N5, you only have the 3 year warranty. No theft/loss. This

will

> come as a shock to those of us (or whose children) are used to getting the

> loss/theft included with each upgrade. I know it came with both the 3G and

> Freedom upgrades. There are probably a few people walking around with no

> loss/theft coverage without knowing it. If your N5 processor gets stolen,

> either that is the end of it and you go back to using the Freedom, or you

> buy one for $7000 (or somehow finagle your health insurance company to buy

> it for you -- good luck.)

>

> I first learned of this because a child who upgraded from the Freedom to

the

> N5 in March 2010 recently lost her N5 processor. Her mom called Cochlear

> and was told of the policy change, and that she was not covered. The

> child's audiologist thought there had to be a mistake, so she called

> Cochlear and was told there was this policy change (that they didn't ever

> really tell people about -- even some people at Cochlear were unaware.)

>

> This policy change also affects N22 users who upgraded to the Freedom

within

> the last 3 years.

>

> So, just a word of warning -- you may wish to insure your shiny new N5

(and

> it *is* shiny, after all, and I do like that) through a rider added to

your

> homeowner's insurance, or through ESCO.

>

> (Oh, and one of the moms on the cicircle called Advanced Bionics to find

out

> their policy on covering loss/theft for upgrades and was told it was the

> same as Cochlear's :-( )

>

> Lydia

> Mom of , 14, bilateral CIs

>

[Guest guest]

,

I don't know this for sure, but since the government regulations are so strict,

I would doubt that they have loss/theft coverage but you may be able to get a

replacement (which will be a refurbished product) because of need which your

audiologist would have to confirm.

Alice

>

> Does Medicare have lost/theft coverage for N5 upgrades?

>

>

[Guest guest]

I'm in Australia and have not head off that policy here ! Therefore I have to

take out a separate policy to insure it at a not insubstantial annual premium !

Sent from my iPhone

[Guest guest]

Alice,

Sometimes brand loyalty comes roumd and bites us in the behind. In this

case tho its not like we favor Chevy over Ford, for once we are inplanted,

that is it. But I do believe that we should be bitter or upset especially

at times like this. What else can we do?

Quote of the nanosecond...

If you think there is good in everybody, you haven't met everybody.

& Dreamer Doll ke7nwn

E-mail-

Gone.to.Dawgs@...

Home Page-

http://webpages.charter.net/dog_guide/

N5 upgrade does not cover loss/theft

>

>

> Just wanted to warn people getting an upgrade, especially those who maybe

> upgraded in the past: starting with the N5 upgrade, Cochlear is no longer

> including a 1 time loss/theft replacement with the purchase of a new

> processor. They revised their policy (without telling anyone) when the N5

> upgrades first became available, so now the loss/theft only applies to the

> original implant processor, i.e. the one you got when first implanted.

>

> If you were just implanted and got the N5, you are good for 3 years with

> 1-time loss and theft replacement through Cochlear. If you recently

> upgraded to N5, you only have the 3 year warranty. No theft/loss. This

> will

> come as a shock to those of us (or whose children) are used to getting the

> loss/theft included with each upgrade. I know it came with both the 3G

> and

> Freedom upgrades. There are probably a few people walking around with no

> loss/theft coverage without knowing it. If your N5 processor gets stolen,

> either that is the end of it and you go back to using the Freedom, or you

> buy one for $7000 (or somehow finagle your health insurance company to buy

> it for you -- good luck.)

>

> I first learned of this because a child who upgraded from the Freedom to

> the

> N5 in March 2010 recently lost her N5 processor. Her mom called Cochlear

> and was told of the policy change, and that she was not covered. The

> child's audiologist thought there had to be a mistake, so she called

> Cochlear and was told there was this policy change (that they didn't ever

> really tell people about -- even some people at Cochlear were unaware.)

>

> This policy change also affects N22 users who upgraded to the Freedom

> within

> the last 3 years.

>

> So, just a word of warning -- you may wish to insure your shiny new N5

> (and

> it *is* shiny, after all, and I do like that) through a rider added to

> your

> homeowner's insurance, or through ESCO.

>

> (Oh, and one of the moms on the cicircle called Advanced Bionics to find

> out

> their policy on covering loss/theft for upgrades and was told it was the

> same as Cochlear's :-( )

>

> Lydia

> Mom of , 14, bilateral CIs

>

[Guest guest]

I agree with you Bob. Many or most of these consumers who purchased the N5 as

an upgrade had to come up with the money from their own pockets. This " clause "

is a huge loss for them. It's not easy to come up with $6500 which is the cost

of the N5 processor and although I don't know the cost of the Harmony - or

whatever the most recent AB processor is - I'm sure it's pretty close.

Alice

> >

> > Cannot help but wonder if companies are legally bound to inform its

> > consumer base of changes to policy such as this one.

> >

> > Banks and credit card companies must do so when they make changes to

> > the

> > user agreements. Is this any different? It would be an unacceptable to

> > find oneself facing a loss of a sound processor and thinking he/she was

> > covered, to make the claim only to learn of this new policy after the fact

> > and not having a plan B as backup.

> >

> > Quote of the nanosecond...

> > My mind not only wanders, it sometimes leaves completely.

> > & Dreamer Doll ke7nwn

> > E-mail-

> > Gone.to.Dawgs@

> > Home Page-

> > http://webpages.charter.net/dog_guide/

> >

> >

> > N5 upgrade does not cover loss/theft

> >

> >

> > Just wanted to warn people getting an upgrade, especially those who maybe

> > upgraded in the past: starting with the N5 upgrade, Cochlear is no longer

> > including a 1 time loss/theft replacement with the purchase of a new

> > processor. They revised their policy (without telling anyone) when the N5

> > upgrades first became available, so now the loss/theft only applies to the

> > original implant processor, i.e. the one you got when first implanted.

> >

> > If you were just implanted and got the N5, you are good for 3 years with

> > 1-time loss and theft replacement through Cochlear. If you recently

> > upgraded to N5, you only have the 3 year warranty. No theft/loss. This

> > will

> > come as a shock to those of us (or whose children) are used to getting the

> > loss/theft included with each upgrade. I know it came with both the 3G

> > and

> > Freedom upgrades. There are probably a few people walking around with no

> > loss/theft coverage without knowing it. If your N5 processor gets stolen,

> > either that is the end of it and you go back to using the Freedom, or you

> > buy one for $7000 (or somehow finagle your health insurance company to buy

> > it for you -- good luck.)

> >

> > I first learned of this because a child who upgraded from the Freedom to

> > the

> > N5 in March 2010 recently lost her N5 processor. Her mom called Cochlear

> > and was told of the policy change, and that she was not covered. The

> > child's audiologist thought there had to be a mistake, so she called

> > Cochlear and was told there was this policy change (that they didn't ever

> > really tell people about -- even some people at Cochlear were unaware.)

> >

> > This policy change also affects N22 users who upgraded to the Freedom

> > within

> > the last 3 years.

> >

> > So, just a word of warning -- you may wish to insure your shiny new N5

> > (and

> > it *is* shiny, after all, and I do like that) through a rider added to

> > your

> > homeowner's insurance, or through ESCO.

> >

> > (Oh, and one of the moms on the cicircle called Advanced Bionics to find

> > out

> > their policy on covering loss/theft for upgrades and was told it was the

> > same as Cochlear's :-( )

> >

> > Lydia

> > Mom of , 14, bilateral CIs

> >

>

[Guest guest]

Gi robert as you proberly know the N5 was indeed my first ever implant. Does

this policy change apply to implqntees in the united kingdom?

Re: Re: N5 upgrade does not cover loss/theft

Alice,

Sometimes brand loyalty comes roumd and bites us in the behind. In this

case tho its not like we favor Chevy over Ford, for once we are inplanted,

that is it. But I do believe that we should be bitter or upset especially

at times like this. What else can we do?

Quote of the nanosecond...

If you think there is good in everybody, you haven't met everybody.

& Dreamer Doll ke7nwn

E-mail-

Gone.to.Dawgs@...

Home Page-

http://webpages.charter.net/dog_guide/

N5 upgrade does not cover loss/theft

>

>

> Just wanted to warn people getting an upgrade, especially those who maybe

> upgraded in the past: starting with the N5 upgrade, Cochlear is no longer

> including a 1 time loss/theft replacement with the purchase of a new

> processor. They revised their policy (without telling anyone) when the N5

> upgrades first became available, so now the loss/theft only applies to the

> original implant processor, i.e. the one you got when first implanted.

>

> If you were just implanted and got the N5, you are good for 3 years with

> 1-time loss and theft replacement through Cochlear. If you recently

> upgraded to N5, you only have the 3 year warranty. No theft/loss. This

> will

> come as a shock to those of us (or whose children) are used to getting the

> loss/theft included with each upgrade. I know it came with both the 3G

> and

> Freedom upgrades. There are probably a few people walking around with no

> loss/theft coverage without knowing it. If your N5 processor gets stolen,

> either that is the end of it and you go back to using the Freedom, or you

> buy one for $7000 (or somehow finagle your health insurance company to buy

> it for you -- good luck.)

>

> I first learned of this because a child who upgraded from the Freedom to

> the

> N5 in March 2010 recently lost her N5 processor. Her mom called Cochlear

> and was told of the policy change, and that she was not covered. The

> child's audiologist thought there had to be a mistake, so she called

> Cochlear and was told there was this policy change (that they didn't ever

> really tell people about -- even some people at Cochlear were unaware.)

>

> This policy change also affects N22 users who upgraded to the Freedom

> within

> the last 3 years.

>

> So, just a word of warning -- you may wish to insure your shiny new N5

> (and

> it *is* shiny, after all, and I do like that) through a rider added to

> your

> homeowner's insurance, or through ESCO.

>

> (Oh, and one of the moms on the cicircle called Advanced Bionics to find

> out

> their policy on covering loss/theft for upgrades and was told it was the

> same as Cochlear's :-( )

>

> Lydia

> Mom of , 14, bilateral CIs

>

[Guest guest]

,

Because you were implanted with the N5 implant, it appears that you do have the

loss/theft coverage or you would in the US. You might want to read your

materials to see if you have the coverage there.

Alice

> >

> > Cannot help but wonder if companies are legally bound to inform its

> > consumer base of changes to policy such as this one.

> >

> > Banks and credit card companies must do so when they make changes to

> > the

> > user agreements. Is this any different? It would be an unacceptable to

> > find oneself facing a loss of a sound processor and thinking he/she was

> > covered, to make the claim only to learn of this new policy after the fact

> > and not having a plan B as backup.

> >

> > Quote of the nanosecond...

> > My mind not only wanders, it sometimes leaves completely.

> > & Dreamer Doll ke7nwn

> > E-mail-

> > Gone.to.Dawgs@

> > Home Page-

> > http://webpages.charter.net/dog_guide/

> >

> >

> > N5 upgrade does not cover loss/theft

> >

> >

> > Just wanted to warn people getting an upgrade, especially those who maybe

> > upgraded in the past: starting with the N5 upgrade, Cochlear is no longer

> > including a 1 time loss/theft replacement with the purchase of a new

> > processor. They revised their policy (without telling anyone) when the N5

> > upgrades first became available, so now the loss/theft only applies to the

> > original implant processor, i.e. the one you got when first implanted.

> >

> > If you were just implanted and got the N5, you are good for 3 years with

> > 1-time loss and theft replacement through Cochlear. If you recently

> > upgraded to N5, you only have the 3 year warranty. No theft/loss. This

> > will

> > come as a shock to those of us (or whose children) are used to getting the

> > loss/theft included with each upgrade. I know it came with both the 3G

> > and

> > Freedom upgrades. There are probably a few people walking around with no

> > loss/theft coverage without knowing it. If your N5 processor gets stolen,

> > either that is the end of it and you go back to using the Freedom, or you

> > buy one for $7000 (or somehow finagle your health insurance company to buy

> > it for you -- good luck.)

> >

> > I first learned of this because a child who upgraded from the Freedom to

> > the

> > N5 in March 2010 recently lost her N5 processor. Her mom called Cochlear

> > and was told of the policy change, and that she was not covered. The

> > child's audiologist thought there had to be a mistake, so she called

> > Cochlear and was told there was this policy change (that they didn't ever

> > really tell people about -- even some people at Cochlear were unaware.)

> >

> > This policy change also affects N22 users who upgraded to the Freedom

> > within

> > the last 3 years.

> >

> > So, just a word of warning -- you may wish to insure your shiny new N5

> > (and

> > it *is* shiny, after all, and I do like that) through a rider added to

> > your

> > homeowner's insurance, or through ESCO.

> >

> > (Oh, and one of the moms on the cicircle called Advanced Bionics to find

> > out

> > their policy on covering loss/theft for upgrades and was told it was the

> > same as Cochlear's :-( )

> >

> > Lydia

> > Mom of , 14, bilateral CIs

> >

>

>

>

>

>

>

>

[Guest guest]

Hi alice,

Here in the UK I do not have any documents station a policy or anything the only

documents I have is the instruction manual I have indeed got the cochlear

brandad bag with all the accessories in it but I certainly do not have any

policy/insurajnce papers. As you most likely are aware, we here in the united

kingdom have an NHS (national health service) and it all goes through the

patients PCT (primary care trust) and I believe it is different in the

USA/canada and australie etc?

Re: N5 upgrade does not cover loss/theft

,

Because you were implanted with the N5 implant, it appears that you do have the

loss/theft coverage or you would in the US. You might want to read your

materials to see if you have the coverage there.

Alice

> >

> > Cannot help but wonder if companies are legally bound to inform its

> > consumer base of changes to policy such as this one.

> >

> > Banks and credit card companies must do so when they make changes to

> > the

> > user agreements. Is this any different? It would be an unacceptable to

> > find oneself facing a loss of a sound processor and thinking he/she was

> > covered, to make the claim only to learn of this new policy after the fact

> > and not having a plan B as backup.

> >

> > Quote of the nanosecond...

> > My mind not only wanders, it sometimes leaves completely.

> > & Dreamer Doll ke7nwn

> > E-mail-

> > Gone.to.Dawgs@

> > Home Page-

> > http://webpages.charter.net/dog_guide/

> >

> >

> > N5 upgrade does not cover loss/theft

> >

> >

> > Just wanted to warn people getting an upgrade, especially those who maybe

> > upgraded in the past: starting with the N5 upgrade, Cochlear is no longer

> > including a 1 time loss/theft replacement with the purchase of a new

> > processor. They revised their policy (without telling anyone) when the N5

> > upgrades first became available, so now the loss/theft only applies to the

> > original implant processor, i.e. the one you got when first implanted.

> >

> > If you were just implanted and got the N5, you are good for 3 years with

> > 1-time loss and theft replacement through Cochlear. If you recently

> > upgraded to N5, you only have the 3 year warranty. No theft/loss. This

> > will

> > come as a shock to those of us (or whose children) are used to getting the

> > loss/theft included with each upgrade. I know it came with both the 3G

> > and

> > Freedom upgrades. There are probably a few people walking around with no

> > loss/theft coverage without knowing it. If your N5 processor gets stolen,

> > either that is the end of it and you go back to using the Freedom, or you

> > buy one for $7000 (or somehow finagle your health insurance company to buy

> > it for you -- good luck.)

> >

> > I first learned of this because a child who upgraded from the Freedom to

> > the

> > N5 in March 2010 recently lost her N5 processor. Her mom called Cochlear

> > and was told of the policy change, and that she was not covered. The

> > child's audiologist thought there had to be a mistake, so she called

> > Cochlear and was told there was this policy change (that they didn't ever

> > really tell people about -- even some people at Cochlear were unaware.)

> >

> > This policy change also affects N22 users who upgraded to the Freedom

> > within

> > the last 3 years.

> >

> > So, just a word of warning -- you may wish to insure your shiny new N5

> > (and

> > it *is* shiny, after all, and I do like that) through a rider added to

> > your

> > homeowner's insurance, or through ESCO.

> >

> > (Oh, and one of the moms on the cicircle called Advanced Bionics to find

> > out

> > their policy on covering loss/theft for upgrades and was told it was the

> > same as Cochlear's :-( )

> >

> > Lydia

> > Mom of , 14, bilateral CIs

> >

>

>

>

>

>

>

>

[Guest guest]

, as you should probably know by now, there are many many

differences in policy between countries. So your best option is to talk to

your own audi.

Quote of the nanosecond...

I'll have to think twice about it before I give it a second thought.

& Dreamer Doll ke7nwn

E-mail-

Gone.to.Dawgs@...

Home Page-

http://webpages.charter.net/dog_guide/

N5 upgrade does not cover loss/theft

>>

>>

>> Just wanted to warn people getting an upgrade, especially those who maybe

>> upgraded in the past: starting with the N5 upgrade, Cochlear is no

>> longer

>> including a 1 time loss/theft replacement with the purchase of a new

>> processor. They revised their policy (without telling anyone) when the

>> N5

>> upgrades first became available, so now the loss/theft only applies to

>> the

>> original implant processor, i.e. the one you got when first implanted.

>>

>> If you were just implanted and got the N5, you are good for 3 years with

>> 1-time loss and theft replacement through Cochlear. If you recently

>> upgraded to N5, you only have the 3 year warranty. No theft/loss. This

>> will

>> come as a shock to those of us (or whose children) are used to getting

>> the

>> loss/theft included with each upgrade. I know it came with both the 3G

>> and

>> Freedom upgrades. There are probably a few people walking around with no

>> loss/theft coverage without knowing it. If your N5 processor gets

>> stolen,

>> either that is the end of it and you go back to using the Freedom, or you

>> buy one for $7000 (or somehow finagle your health insurance company to

>> buy

>> it for you -- good luck.)

>>

>> I first learned of this because a child who upgraded from the Freedom to

>> the

>> N5 in March 2010 recently lost her N5 processor. Her mom called Cochlear

>> and was told of the policy change, and that she was not covered. The

>> child's audiologist thought there had to be a mistake, so she called

>> Cochlear and was told there was this policy change (that they didn't ever

>> really tell people about -- even some people at Cochlear were unaware.)

>>

>> This policy change also affects N22 users who upgraded to the Freedom

>> within

>> the last 3 years.

>>

>> So, just a word of warning -- you may wish to insure your shiny new N5

>> (and

>> it *is* shiny, after all, and I do like that) through a rider added to

>> your

>> homeowner's insurance, or through ESCO.

>>

>> (Oh, and one of the moms on the cicircle called Advanced Bionics to find

>> out

>> their policy on covering loss/theft for upgrades and was told it was the

>> same as Cochlear's :-( )

>>

>> Lydia

>> Mom of , 14, bilateral CIs

>>

>

>

>

>

>

>

>

[Guest guest]

Hi robert,

I certainly will do that, I just think in the USA it is a bit unfair that you at

times have to pay yourself depending on your own " insurance " baffles me a bit to

be honest.

Re: Re: N5 upgrade does not cover loss/theft

, as you should probably know by now, there are many many

differences in policy between countries. So your best option is to talk to

your own audi.

Quote of the nanosecond...

I'll have to think twice about it before I give it a second thought.

& Dreamer Doll ke7nwn

E-mail-

Gone.to.Dawgs@...

Home Page-

http://webpages.charter.net/dog_guide/

N5 upgrade does not cover loss/theft

>>

>>

>> Just wanted to warn people getting an upgrade, especially those who maybe

>> upgraded in the past: starting with the N5 upgrade, Cochlear is no

>> longer

>> including a 1 time loss/theft replacement with the purchase of a new

>> processor. They revised their policy (without telling anyone) when the

>> N5

>> upgrades first became available, so now the loss/theft only applies to

>> the

>> original implant processor, i.e. the one you got when first implanted.

>>

>> If you were just implanted and got the N5, you are good for 3 years with

>> 1-time loss and theft replacement through Cochlear. If you recently

>> upgraded to N5, you only have the 3 year warranty. No theft/loss. This

>> will

>> come as a shock to those of us (or whose children) are used to getting

>> the

>> loss/theft included with each upgrade. I know it came with both the 3G

>> and

>> Freedom upgrades. There are probably a few people walking around with no

>> loss/theft coverage without knowing it. If your N5 processor gets

>> stolen,

>> either that is the end of it and you go back to using the Freedom, or you

>> buy one for $7000 (or somehow finagle your health insurance company to

>> buy

>> it for you -- good luck.)

>>

>> I first learned of this because a child who upgraded from the Freedom to

>> the

>> N5 in March 2010 recently lost her N5 processor. Her mom called Cochlear

>> and was told of the policy change, and that she was not covered. The

>> child's audiologist thought there had to be a mistake, so she called

>> Cochlear and was told there was this policy change (that they didn't ever

>> really tell people about -- even some people at Cochlear were unaware.)

>>

>> This policy change also affects N22 users who upgraded to the Freedom

>> within

>> the last 3 years.

>>

>> So, just a word of warning -- you may wish to insure your shiny new N5

>> (and

>> it *is* shiny, after all, and I do like that) through a rider added to

>> your

>> homeowner's insurance, or through ESCO.

>>

>> (Oh, and one of the moms on the cicircle called Advanced Bionics to find

>> out

>> their policy on covering loss/theft for upgrades and was told it was the

>> same as Cochlear's :-( )

>>

>> Lydia

>> Mom of , 14, bilateral CIs

>>

>

>

>

>

>

>

>

[Guest guest]

On the other side of the pond many see the UK and Canada's way of

handling medical needs in the same light. So I dont know that ours is

unfair. Just a matter of perspective.

Quote of the nanosecond...

We'll Be Back in 5 minutes, Sit! Stay!

sign in a Veterinarian's waiting room

& Dreamer Doll ke7nwn

E-mail-

Gone.to.Dawgs@...

Home Page-

http://webpages.charter.net/dog_guide/

N5 upgrade does not cover loss/theft

>>>

>>>

>>> Just wanted to warn people getting an upgrade, especially those who

>>> maybe

>>> upgraded in the past: starting with the N5 upgrade, Cochlear is no

>>> longer

>>> including a 1 time loss/theft replacement with the purchase of a new

>>> processor. They revised their policy (without telling anyone) when the

>>> N5

>>> upgrades first became available, so now the loss/theft only applies to

>>> the

>>> original implant processor, i.e. the one you got when first implanted.

>>>

>>> If you were just implanted and got the N5, you are good for 3 years with

>>> 1-time loss and theft replacement through Cochlear. If you recently

>>> upgraded to N5, you only have the 3 year warranty. No theft/loss. This

>>> will

>>> come as a shock to those of us (or whose children) are used to getting

>>> the

>>> loss/theft included with each upgrade. I know it came with both the 3G

>>> and

>>> Freedom upgrades. There are probably a few people walking around with

>>> no

>>> loss/theft coverage without knowing it. If your N5 processor gets

>>> stolen,

>>> either that is the end of it and you go back to using the Freedom, or

>>> you

>>> buy one for $7000 (or somehow finagle your health insurance company to

>>> buy

>>> it for you -- good luck.)

>>>

>>> I first learned of this because a child who upgraded from the Freedom to

>>> the

>>> N5 in March 2010 recently lost her N5 processor. Her mom called

>>> Cochlear

>>> and was told of the policy change, and that she was not covered. The

>>> child's audiologist thought there had to be a mistake, so she called

>>> Cochlear and was told there was this policy change (that they didn't

>>> ever

>>> really tell people about -- even some people at Cochlear were unaware.)

>>>

>>> This policy change also affects N22 users who upgraded to the Freedom

>>> within

>>> the last 3 years.

>>>

>>> So, just a word of warning -- you may wish to insure your shiny new N5

>>> (and

>>> it *is* shiny, after all, and I do like that) through a rider added to

>>> your

>>> homeowner's insurance, or through ESCO.

>>>

>>> (Oh, and one of the moms on the cicircle called Advanced Bionics to find

>>> out

>>> their policy on covering loss/theft for upgrades and was told it was the

>>> same as Cochlear's :-( )

>>>

>>> Lydia

>>> Mom of , 14, bilateral CIs

>>>

>>

>>

>>

>>

>>

>>

>>

[Guest guest]

Hi

Watch s documentary Sicko ! that may help you understand how it

works ! We too have socialized medical in australia , but not all countries have

! As in England implants here too are free to those who qualify .

Neil

Sent from my iPhone

[Guest guest]

Fair enough rob, just my view I guess when I went to the florida keys in 2000 it

actually costed around £10'000 to insure me medical wise but I think that was

because of my strokes. At that time I had had around 3 strokes but in all I have

had 5 strokes and still remain mobile amazingly. Now I have a cochlear implant I

do wonder how much it would be to insure me should I fall ill if I go to america

again (which I would love to)

Re: Re: N5 upgrade does not cover loss/theft

On the other side of the pond many see the UK and Canada's way of

handling medical needs in the same light. So I dont know that ours is

unfair. Just a matter of perspective.

Quote of the nanosecond...

We'll Be Back in 5 minutes, Sit! Stay!

sign in a Veterinarian's waiting room

& Dreamer Doll ke7nwn

E-mail-

Gone.to.Dawgs@...

Home Page-

http://webpages.charter.net/dog_guide/

N5 upgrade does not cover loss/theft

>>>

>>>

>>> Just wanted to warn people getting an upgrade, especially those who

>>> maybe

>>> upgraded in the past: starting with the N5 upgrade, Cochlear is no

>>> longer

>>> including a 1 time loss/theft replacement with the purchase of a new

>>> processor. They revised their policy (without telling anyone) when the

>>> N5

>>> upgrades first became available, so now the loss/theft only applies to

>>> the

>>> original implant processor, i.e. the one you got when first implanted.

>>>

>>> If you were just implanted and got the N5, you are good for 3 years with

>>> 1-time loss and theft replacement through Cochlear. If you recently

>>> upgraded to N5, you only have the 3 year warranty. No theft/loss. This

>>> will

>>> come as a shock to those of us (or whose children) are used to getting

>>> the

>>> loss/theft included with each upgrade. I know it came with both the 3G

>>> and

>>> Freedom upgrades. There are probably a few people walking around with

>>> no

>>> loss/theft coverage without knowing it. If your N5 processor gets

>>> stolen,

>>> either that is the end of it and you go back to using the Freedom, or

>>> you

>>> buy one for $7000 (or somehow finagle your health insurance company to

>>> buy

>>> it for you -- good luck.)

>>>

>>> I first learned of this because a child who upgraded from the Freedom to

>>> the

>>> N5 in March 2010 recently lost her N5 processor. Her mom called

>>> Cochlear

>>> and was told of the policy change, and that she was not covered. The

>>> child's audiologist thought there had to be a mistake, so she called

>>> Cochlear and was told there was this policy change (that they didn't

>>> ever

>>> really tell people about -- even some people at Cochlear were unaware.)

>>>

>>> This policy change also affects N22 users who upgraded to the Freedom

>>> within

>>> the last 3 years.

>>>

>>> So, just a word of warning -- you may wish to insure your shiny new N5

>>> (and

>>> it *is* shiny, after all, and I do like that) through a rider added to

>>> your

>>> homeowner's insurance, or through ESCO.

>>>

>>> (Oh, and one of the moms on the cicircle called Advanced Bionics to find

>>> out

>>> their policy on covering loss/theft for upgrades and was told it was the

>>> same as Cochlear's :-( )

>>>

>>> Lydia

>>> Mom of , 14, bilateral CIs

>>>

>>

>>

>>

>>

>>

>>

>>

[Guest guest]

Hello neil I have never heard of that documentary is it screened here in london,

UK?

Re: Re: N5 upgrade does not cover loss/theft

Hi

Watch s documentary Sicko ! that may help you understand how it

works ! We too have socialized medical in australia , but not all countries have

! As in England implants here too are free to those who qualify .

Neil

Sent from my iPhone

[Guest guest]

Hi

It's a few years old now ! But you should be able to get it from your video

store on DVD ! It will make you laugh and cry !

Neil

Sent from my iPhone

[Guest guest]

I will check it out! I will look on play.com as they do cheap discoujnted DVDs

on there and free postage. Hope it has subtitles as I am still learning sounds

with my cochlear implant.

Re: Re: N5 upgrade does not cover loss/theft

Hi

It's a few years old now ! But you should be able to get it from your video

store on DVD ! It will make you laugh and cry !

Neil

Sent from my iPhone

[Guest guest]

Cool ! I can't remember if it has subtitles ! Let me know how you go ! It's my

favorite documentary ! And the best with you N5 have had mine 10 months now and

am loving it ! Just keeps on getting better with time ! Am listening to music

with it on my iPhone while I type

Neil

Sent from my iPhone

[Guest guest]

Haha that is awesome I have a blackberry and don't have any music on my phone

but shortly I am going to connect my ipod to my proocessor and listen to old

tunes (I'm not into the latest music) as I have not had a chance to get into it

as my hearing started to get worse around 4 years ago took 38 months from

referral to implantation for me!

Re: Re: N5 upgrade does not cover loss/theft

Cool ! I can't remember if it has subtitles ! Let me know how you go ! It's my

favorite documentary ! And the best with you N5 have had mine 10 months now and

am loving it ! Just keeps on getting better with time ! Am listening to music

with it on my iPhone while I type

Neil

Sent from my iPhone

[Guest guest]

Here's the DVD at Amazon UK, . Sorry, no subtitles.

http://tinyurl.com/3venc9h

Bob

.......

From: [mailto: ] On Behalf Of

paultoovey@...

Sent: Friday, August 12, 2011 11:29 AM

Subject: Re: Re: N5 upgrade does not cover loss/theft

I will check it out! I will look on play.com as they do cheap discoujnted

DVDs on there and free postage. Hope it has subtitles as I am still learning

sounds with my cochlear implant.

Re: Re: N5 upgrade does not cover loss/theft

Hi

It's a few years old now ! But you should be able to get it from your video

store on DVD ! It will make you laugh and cry !

Neil

Sent from my iPhone

[Guest guest]

Hmmm ok I will check that when I get my computer back next wednesday and payday!

I thought ALL DVDs had to have subtitles by default.

Re: Re: N5 upgrade does not cover loss/theft

Hi

It's a few years old now ! But you should be able to get it from your video

store on DVD ! It will make you laugh and cry !

Neil

Sent from my iPhone

[Guest guest]

Cool ! I don't use the music program just the everyday with a pair of sillouets

with my hearing aid as well ! When I first started listening to music with the

implant alone with the accessory cable , I printed out the lyrics to a lot of my

favorite songs to follow to train my brain

Neil

Sent from my iPhone