probiotics, and really, REALLY bad customer service

[Guest guest]

I don't know which list I recommended Custom Probiotics CP-1 on, but I have

to say, that while i feel the product is good, the customer service is the

rudest i have ever encountered. So buyer beware.

Their office was closed for a week or two recently so I could not order the

product which i'm using therapeutically for my min pin with colitis. They

reopened for business this past Tues and I called them immediately because I

was getting low on the product and worried about what effect it might have

on my dog if i suddenly ran out. I ordered it 2nd day air shipping and was

told it would go out by weds. and that I'd have it on Friday.

Today is friday and i didn't get it, so called the company (i think it's a

one man operation). I was told it was shipped Thurs. and that I'd have it on

Monday. I was not happy with this because a) i was told I'd have it on

Friday, I'm paying 2nd day air shipping and should get it in two days -

not 5, and c) was concerned about the degradation of the product sitting in

a UPS warehouse over the weekend. I was assured that wouldn't be a problem

due to testing they've done on the product, and I understood that it would

be OK over the weekend when it was explained. But before this was explained

to me, I asked if they could ship another one on monday so it would only be

in transit 2 days, and the man got very angry at me for asking this. He

angrily told me i do not understand the biochemistry of it (although I told

him i was OK with the 5 days after he explained why) and then he angrily

told me " don't use my products! " and hung up on me. he seemed to have a

really short fuse...

In any case, I don't care how good the product is, i just refuse to pay $ to

someone with such a horrible attitude. So, I'm going to accept the package

on Monday, for the benefit of my dog who seems to be doing well on it, and

in the meantime look for an alternative. 1 bottle will last me almost 3

months so that will give me plenty of time to replace it. By that time I

hope to be feeding her mostly food-based probiotics anyway. But, I may

continue using commercial probiotics indefinitely as well, depending on how

Mokie does. I'm sure there must be other good probiotic products on the

market...so, I'm looking for one with multiple strains and a guaranteed

potency, such as *x* number of viable organisms through expiration. I would

LOVE to know of a product that anyone has experience using with their dogs,

that fits this criteria.

TIA

Suze Fisher

Lapdog Design, Inc.

Web Design & Development

http://members.bellatlantic.net/~vze3shjg/

mailto:s.fisher22@...