Kind Attn: Kunda Madam- American Hospital Association Statement of Patients' Rights

[Guest guest]

Dear Madam Kunda:

Apart from displaying statement of Patient rights prominently at an evident place within premises, hospitals also need to display or make available printed copies of the norms, standards and time frame for discharge of various functions. Hospitals like Lok Nayak,Delhi have come up with manuals spelling out such things discretely for various hospital activities that makes it easy for patients to claim their rights or complain in the event of an infringement. I am providing a link to Lok Nayak's manual that shows the time frame for every minute activity like registration, transfer, fee deposition, USG etc. Please have a look:

http://delhi.gov.in/wps/wcm/connect/05581800457eb75e8145bb63dd2acccc/104-4.doc?MOD=AJPERES & lmod=-1490658611 & CACHEID=05581800457eb75e8145bb63dd2acccc

With Regards

Dr. Geer M. Ishaq

Sr. Assistant Professor

Dept. of Pharmaceutical Sciences

University of Kashmir

Srinagar-190006 (J & K)

Ph: 09906673100

http://www.sites.google.com/site/ishaqgeer

From: kunda gharpure <gharpurekunda@...>netrum Sent: Thursday, 30 June 2011 8:11 PMSubject: Re: American Hospital Association Statement of Patients' Rights

hello,

In response to Geer's post , I would like to share the fact that in Nagpur few of the large private hospitals display these rights in their premises in English as well as in vernacular.This is a welcome step, I dont know if mandatory by law.

kunda

From: Geer M. Ishaq <ishaqgeer@...>"netrum " <netrum >Sent: Thu, 30 June, 2011 7:59:41 PMSubject: American Hospital Association Statement of Patients' Rights

Dear Members:

One of the first comprehensive statements of a patient's rights was drafted by the American Hospital Association in 1973. Today it must be posted in the corridors of every hospital facility and includes twelve basic rights:

1. A patient has the right to considerate and respectful care.

2. A patient has the right to receive complete information from a physician about a patient's diagnosis, treatment plan, and prognosis.

3. A patient has the right to obtain information about the specific nature of a proposed treatment or procedure, a disclosure of the risks involved, and information about medical alternatives.

4. A patient has the right to refuse treatment and to be informed of the medical consequences.

5. A patient has the right to privacy during discussion of one's medical condition and while undergoing medical care.

6. A patient has the right to expect all records related to medical care will be kept confidential.

7. A patient has the right to expect that reasonable efforts will be made to respond to the patient's request for services, and that the patient will not be transferred to another medical facility without advising the patient of the need to be transferred and without ensuring that the new facility will accept transfer of the patient.

8. A patient has the right to obtain information about the relationships amongst care providers in the hospital and related medical and educational institutions. This is designed to protect patients from conflicting interests that might affect quality of care.

9. A patient has the right to obtain information about human experimentation and research that might affect treatment or care, and to refuse to take part in such experimentation and research.

10. A patient has the right to expect reasonable continuity of care. This is meant to assure the patient that, for example, diagnoses will be followed up with continued treatment.

11. A patient has the right to examine and receive an explanation of the hospital bill.

12. A patient has the right to be informed of hospital rules and regulations that apply to patient conduct. This statement of rights provides benefit to both patient and hospital.

13. Though the quality of resolution varies widely, most hospitals have grievance committees that will hear complaints and staff representatives that act as patient advocates when a right is called into question.

With Regards

Dr. Geer M. Ishaq

Sr. Assistant Professor

Dept. of Pharmaceutical Sciences

University of Kashmir

Srinagar-190006 (J & K)

Ph: 09906673100

http://www.sites.google.com/site/ishaqgeer