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Beyond Brochures

How to research and evaluate premium college support programs for students with

learning disabilities.

By Byrnes and Eileen Crumm, Ph.D.; Finding Solutions LLC

GETTING STARTED

In recent years, more and more students with disabilities have graduated from

high school and entered the post-secondary educational environment of college or

vocational training. The good news is that in response to this population’s

unique learning profiles, a growing number of programs that offer support to

those students have emerged. Such programs may offer a menu of specialized or

premium services that can include academic tutoring, liaison with post-secondary

programs, coordination services, life skills instruction, social skills

training, coaching and mentoring, vocational education, job internships and job

placement.

Students with disabilities that are leaving high school should look for classes

or a course of study that interests them. It may include community college,

vocational and certificate programs or a university. This is a daunting task

for many students, as they plot their course in life – hopefully

independently. College is achievable with preparation and meaningful supports

and it is particularly important that students take ownership of their future,

whenever possible. A question that must be asked is “Who is holding the

expectations for what will happen once a student leaves high school?†Parents

and professionals need to continue to mentor and advocate for the transitioning

student while aligning future expectations with desires and capabilities.

While supported programming holds the promise of helping a student transition to

a productive, young adult life, no one program will provide a panacea. Due

diligence should be done when investigating various options and looking well

beyond any program’s brochure and marketing efforts is an absolute must. The

old adage of “wherever you are, there you go!†provides a healthy measure of

truth for consideration in whatever plans are made. Students and their families

(along with professionals that may support the transition process) should be

informed and empowered to find the most current and appropriate range of

options.

As the demand for specialized support programs has increased, so then has the

supply. Recognizing an opportunity for additional areas of service, various

colleges, universities, for profit and nonprofit organizations have attempted to

fill a void for services. However, the population they propose to serve is far

from homogeneous. Rather it consists of young adults who share a tremendous

desire to succeed and be independent, but have varying ability and skills to do

so. This means that a program needs to have both depth and breath in order to

successfully serve its intended clientele of young adults with disabilities.

Some students with disabilities who enter college may be unprepared to manage

their new-found independence and freedom. They may struggle with navigating the

new terrain of a college environment and be more fragile emotionally and

socially. The fortitude of even the highest achieving student is tested when

managing the ever-changing priorities of juggling classes, course work and

living away from home. For students with organizational or processing issues,

the stress may be magnified many times over.

Programs that support students should be earnest and committed to the initial

and long- term success of the student. Students and parents may be vulnerable

to programs that appear to make big promises and in the end, deliver less than

desirable results.

Building a quality program takes time, expertise and commitment. But to meet

the rise in demand, programs can be put into place too quickly. They may not

have robust organizational structures and could fail to meet the divergent needs

of their target population. Others are too new to show any real or meaningful

outcome data, so it becomes difficult to judge whether attending such a program

would actually help a youth to become a successful adult. The mission of any

program selected should match the individual student’s expectations and needs.

Families who have pursued independent programming or services in the past for

their children may have more familiarity with the specialty program or school

selection process. However, others that have used public school services or may

be sending a young adult off for the first time will find they are navigating in

unfamiliar terrain that can be overwhelming. Investigation, planning and close

examination of potential programs ahead of time can save costs and avoid

buyer’s remorse in the long run.

PROFILE OF THE SERVICE PROVIDER

First, exactly what kind of program is being considered and what college(s) or

vocational programs does it affiliate itself with? Is the program embraced and

supported by the faculty and administration of affiliated institutions? How

inclusive is the program with regard to the general population of students? Are

services centralized or decentralized and what other resources may be available

such as counseling, writing centers or assistive technology labs?

Check that the associated colleges and vocational programs are ones that the

student would actually want to attend. Ensure that the classes that he/she may

take (whether it be ceramics or physics) will be offered at the institutions

affiliated with the support program.

It would be important to visit places like the office of specialized services of

the associated campuses and get a feel for how they deliver overall educational

services and supports to students with disabilities. Although both the

Americans with Disabilities Act and Section 504 of the Vocational Rehabilitation

Act of 1973 protect students in higher education, some schools and programs are

much more willing to make accommodations for students with disabilities than

others. Ask to see printed materials that professors and staff are given to

explain various disabilities and the rights and responsibilities of students.

Choosing a program that works with an institution offering relaxed time tables

for completion of degrees or certificates may be a key element of success for

some students.

Another factor to consider is how long the college support program has been

operating as some programs are rapidly expanding to multiple sites. Some of the

sites may be more established, or offer a different mix of studies, or have a

more inclusive student culture. Families and students considering a support

program should see how transparent the organization is in the way they operate.

Try to get an understanding about the philosophy of the support organization to

see how they actually view their work. Ask questions about the experience,

training and stability of the staff working with students. How is staff hired,

trained and managed? Is there a separate curriculum (for example on life or

social skills) that is offered to or required of students? What is the ratio of

students to staff?

Find out if the support program is a for profit entity. Contact the Better

Business Bureau to see if there have been any complaints or actual lawsuits

lodged against it. If it is a non-profit, ask about the stability of the

funding to run the program long-term. In either case, get detailed information

about the “real price†for attendance. Think about additional costs that

may not be covered in the price quoted in the brochures such as housing,

additional daily living expenses and out-of-state tuition for the associated

college or university etc. Is there financial assistance for students entering

the program or support applying for it? Has the program developed any additional

links to public funding like the Department of Vocational Rehabilitation or

Department of Developmental Services when appropriate? A very clear picture

should emerge about the financial commitment involved

APPLICATION PROCESS

How are student’s applications reviewed to make sure they are appropriate for

the program? Is their a mandate for complete disclosure to ensure the safety of

all students? What is the ratio of students who apply to students who are

accepted? What is the general age range and make up of the student body? What

does the interview process like? How competitive are the placements for the

program? Is there a minimum SAT score and/or other academic requirements to

meet? What kind of supplementary information is required as part of the process

such as psycho-educational testing or proof of disability in order to be

considered for admission?

How involved is the student in the process? Does the support program require

new students to review and agree to a standard of behavior? Does it provide

liaison to the college to ensure that the student’s disability is

appropriately disclosed and that the student can avail of all the supports they

are entitled to? Are students expected to know how to explain their disability

to staff during an interview? If a student takes medication, are they expected

to know what it is, what it is for and whether they manage their medication on

their own?

As students move toward programming beyond high school, so much is expected or

inferred and while the chronological age of the student may be 18, maturity and

baseline knowledge about self-care may be delayed or emerging. As part of the

preparation or application process for college or added support program,

families need to think through the level of independence for each student and

the upfront knowledge and skill level required to manage classes as well as

personal lives.

Students leaving high school may be surprised to find out that the special

education process as they may have come to know it has ended and that they will

now encounter a new system of accommodation only verses accommodation,

modification and remediation. It is important to know about (and obtain) the

type of current documentation needed to show how a student’s disability may

affect them. Effort is no longer rewarded as much as results and students

should be prepared to understand the shifting expectations in college.

Assessments that have been completed on behalf of a student need to include

recommendations that trigger accommodations.

Another critical question in the investigative process is how is actual

recruitment into the support program facilitated? Are there student enrollment

targets that sites may be trying to meet? Do consultants, management or

admissions staff get incentives for getting students through the door and for

keeping them there? How likely is staff retained by the program to pressure

students to stay in order to receive said incentives? How much time do the

admissions people spend in the actual program to know what is currently

happening “on the ground?†What information can they provide on the make-up

of the group of students in the program?

Families should check to make sure that marketing efforts and materials

presented actually match the specific services that are delivered. Be weary of

the brochure that looks too good to be true. Some support programs spend a

great deal on marketing efforts to woo students and parents can get caught up in

the pressure to place their child.

CONTENT OF THE PROGRAM

Some programs offer a menu of services while others offer a more standardized

model. Whichever may be chosen, it is essential to know what is on the menu for

a student.

Transitioning to a new school environment is huge for any young adult.

Therefore, the first issue that comes to mind is finding out what support exists

for the student as he or she transitions into the setting. Are there initiation

or orientation processes? What kinds of additional services (if any) exist for

any ongoing problems or concerns? Does the program appoint a mentor or “go

to†person for an individual student? What is the activation process the

student would use if they needed a specific support? How available and

approachable is staff to deal with student’s concerns? How well does the

student actually articulate their concerns, challenges or needs so that others

can support them in their requests?

Beyond academic support, what is in place for assisting students who may have

health issues, mental health struggles or a general breakdown in day-to-day

functioning? Does the program have a list of trusted allies to which a student

can be referred? What training is in place for staff to spot potential problems

including abuses, aggression or violence? Is staff trained to recognize when a

student may be considering self-injury or suicide?

Is there programming in place for students to support those that are shy,

socially awkward or isolated? Are students encouraged and supported to join in

the broader community? Are activities mandatory and how are they selected?

What happens if a student is fearful to attend group activities? How are

disagreements or insults among students handled in a group? How is leadership

and compassion encouraged? For particular students, social success may be far

more critical than academics as a marker of present and future victories.

When a student falters or experiences additional trouble, what happens? Are

there measures in place to assist the student? What happens if the student

remains unsuccessful? How willing is the program (and any educational entity

related to it) to keep a student enrolled? Is there assistance to look at other

options if the current option fails?

Once a student has reached the age of majority, communication will (and legally

should be) primarily be with the student and the educational entity and program.

Waivers must be signed by students if parents expect to be in the loop for

exchanges of information. Some programs want ongoing parent support and others

may discourage it. It is important to know the policies and expectations ahead

of time.

If a student is going to be housed on campus or nearby, check out how solid,

stable and conveniently located the housing is. Is housing that is owned and

operated by the program or institution itself offered? What oversight is

involved? Who handles maintenance? Are there significant leasing commitments

to think about? How are shared expenses for roommates handled? Is there a

student handbook that covers rules for co-existence including policies for drug

and alcohol use? What is the policy for having guests in the rooms or

apartments including boyfriends or girlfriends that spend the night? What

happens when roommate issues arise or how might an initial roommate selection

process take place? How are matters settled in a dispute? If students are in

dorms, what kind of resident adviser support might they get?

Equally important to note is if housing is in a safe neighborhood with nearby

amenities. Is it accessible to public transit and are students given any

support or instruction to utilize whatever transportation options are available?

If the students are housed in apartments, is the general public living there as

well and who makes up that population? Families may want to look at crime and

local police blotters to see if there has been violent crime reported in the

area. Is there limited access to student housing (and supports) during holidays

and school vacations?

SERVICE DELIVERY

The next crucial piece to consider is how services are delivered. Does the

student self-select for services? What if they need additional organizational

support? What kinds of external organizational supports exist? Does someone

regularly check in with the student including making sure that outside class

assignments are completed, tutoring sessions attended? Is anyone tracking the

overall well-being of the student? Are there records to track services that

have actually been rendered?

Ask program staff about the kinds of classes that students actually take. Are

they credit or non-credit classes? How many students actually complete a

degree? If students are taking classes at the support program’s site such as

study, life or social skills, how is that measured in terms of success and

building upon emerging or existing skills? How is that reported and documented?

Is there an opportunity for fluidity in the program or is it more rigid in the

way it delivers standard services?

If parents must sign a contract for services, be careful when reviewing and

BEFORE signing. Take care to see how iron-clad the contract is and whether

there is an escape clause if the program is not successful or a failure to

deliver promised services can be substantiated. Can services be prorated? Is

there a varied selection of services to choose from? Must a student sign up for

all services if only certain services are needed? Is there a dispute resolution

process in place for programmatic or contractual issues?

Last but certainly not least, a program should encourage a student with a

disability to become the very best self-advocate they can possibly be. Who will

help them to understand the ongoing and changing process for asking for

appropriate accommodations with regard to their classes or in the workplace if

they are learning a vocational trade? Students with disabilities must access

post-secondary programs that will steadfastly support them in their earnest

efforts to succeed not only academically but in self-awareness and

self-determination.

OUTCOMES FOR STUDENTS

Every parent wants to believe that they are sending their child off to a program

that offers positive results. With that in mind, what are the reported outcomes

of graduating students like? If it is a newer program, what kinds of grades and

progress are students making that have entered the program? How is success

measured? Some programs feel that getting a student integrated into the general

scheme of college life and then letting them spread their wings on their own IS

success. Others may want to follow the student through the entire program. Ask

for references to gage other’s experiences with the program. Check for blogs

that might exist about the program as commentary can be quite sobering to read

and content should be checked for its validity. There are also a number of

blogs and posts on social media that document local dorm and apartment living so

bear that in mind when looking.

CONCLUDING THOUGHTS

Post-secondary, supported programs should create an atmosphere of authentic hope

tempered with realism. Many supported programs accept students well past the

age of eighteen and there is time to prepare and amass more coping skills and

maturity before utilizing a comprehensive supported program if one is actually

needed. But students must be ready and motivated before they commit to the

program that appears to have the best set of services and supports to assist

them in their unique journey toward personal independence and achievement.

Being a wise and knowledgeable consumer who has done the needed ground work to

find a support program with integrity and commitment to its students will

certainly be worth every bit of time and effort involved.

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