Fw: [ILAssnMicroboardsandatives] TSA Helpline for Travelers with Disabilities

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Ellen

Ellen Garber Bronfeld

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[iLAssnMicroboardsandatives] TSA Helpline for Travelers with

Disabilities

Thank you Christensen for sharing this information.

Monday, January 30, 2012

TSA Helpline for Travelers with Disabilities

Please see the below links and press release regarding a new

service from the TSA for travel.

http://www.tsa.gov/press/releases/2011/1222.shtm

http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/tsa_cares.shtm

The Transportation Security Administration (TSA) announced the

launch of TSA Cares today, a new helpline number designed to assist travelers

with disabilities and medical

conditions, prior to getting to the airport. Travelers may

call TSA Cares toll free at 1-855-787 2227 prior to traveling with questions

about screening policies, procedures and what to expect at the security

checkpoint.

“TSA Cares provides passengers with disabilities and medical

needs another resource to use before they fly, so they know what to expect when

going through the screening process,†said TSA Administrator Pistole.

“This additional level of personal communication helps ensure that even those

who do not travel often are aware of our screening policies before they arrive

at the airport.â€

Since its inception, TSA has provided information to all

travelers through its TSA Contact Center and Customer Service Managers in

airports nationwide. TSA Cares will serve as an additional, dedicated resource

for passengers with disabilities, medical conditions or other circumstances or

their loved ones who want to prepare for the screening process prior to flying.

When a passenger with a disability or medical condition calls

TSA Cares, a representative will provide assistance, either with information

about screening that is relevant to the passenger’s specific disability or

medical condition, or the passenger may be referred to disability experts at

TSA. TSA recommends that passengers call approximately 72 hours ahead of travel

so that TSA Cares has the opportunity to coordinate checkpoint support with a

TSA Customer Service Manager located at the airport when necessary.

Every person and item must be screened before entering the

secure area of an airport and the manner in which the screening is conducted

will depend on the passenger’s abilities and any specific equipment brought to

the security checkpoint.

TSA strives to provide the highest level of security while

ensuring that all passengers are treated with dignity and respect. The agency

works regularly with a broad coalition of disability and medical condition

advocacy groups to help understand their needs and adapt screening procedures

accordingly. TSA holds quarterly meetings with this coalition to inform them

about current training and screening procedures used in airports. TSA recently

hosted a teleconference with members of these groups to announce the

long-standing plans to implement TSA Cares for travelers and inform them of the

upcoming launch.

All travelers may ask to speak to a TSA supervisor if

questions about screening procedures arise while at the security checkpoint. The

hours of operation for the TSA Cares helpline are Monday through Friday 9 a.m.

– 9 p.m. EST, excluding federal holidays. After hours, travelers can find

information about traveling with disabilities and medical needs on TSA’s

website.

All travelers can contact TSA using Talk To TSA, a web-based

tool that allows passengers to reach out to an airport Customer Service Manager

directly, and the TSA Contact Center, 1 866-289-9673 and

TSA-ContactCenter@..., where travelers can ask questions, provide

suggestions and file complaints. Travelers who are deaf or hard of hearing can

use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@...

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