Guest guest Posted January 12, 2002 Report Share Posted January 12, 2002 In a message dated 1/12/02 5:31:02 PM Pacific Standard Time, hertzog522@... writes: rthotist at Cranial Technologies couldn't believe how the helmet fit. She thinks (but can't be sure) it may have caused my daughter's head to grow up rather than out. I am just speechless. Jen Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 13, 2002 Report Share Posted January 13, 2002 Hi, My daughter, Cassidy, is almost 14 months old. She was casted for the DOC band yesterday. Previously, we had a passive locally made helmet (treatment began the beginning of October). We discontinued using the helmet in December because it was never fitted properly. I complained at every adjustment, but it was never corrected to my satisfaction. The helmet always turned to one side and almost rested on one of her ears. I'm in the process of complaining to the company about the quality of care we received. I don't know what the outcome will be – a representative left a message last week saying he wanted to resolve this, but I haven't heard from him since. Anyway, the orthotist at Cranial Technologies couldn't believe how the helmet fit. She thinks (but can't be sure) it may have caused my daughter's head to grow up rather than out. She took pictures with the helmet on showing the improper fit and is sending it in so people in her company can examine it. She says they like to document examples of helmets that don't work. I only wish we had known about the DOC band earlier so we could have avoided the problems with the helmet. Now, we have to correct what the helmet has messed up in addition to try to correct some of the plagio. I'm hoping we can get some correction. I know the band has helped older children in this group. Toni (Cassidy's Mom) Illinois Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 13, 2002 Report Share Posted January 13, 2002 Toni: Hi & welcome to our group . Your story sounds eerily similar to mine & my daughter Abby's. It really is soooooo irritating when you trust someone to care for your daughter & they actually end up making her head worse. Been there. And what the most frustrating thing to me was, the wasted precious time. Time is the most important thing with these helmets/bands. My daughter's head will never be like it could have been or should be. I highly suggest you get your money back for the helmet. I don't know if you paid for any of it, but demand a full refund. It's the least they can do for you. I got a refund for my daughter's bad STARband. On a brighter note though, I am guessing you're getting Cassidy's DOCband from their Chicago clinic. They are fantastic people. That's the exact same thing I did after my daughter's STARband did not work. We switched her into a DOCband at 11.5 mos - she rec'd good correction in 4.5 mos time. They are experts there. Be sure you keep us updated on Cassidy's DOCband progress. You'll be happy with her results! Debbie Abby's mom DOCgrad 6/22/01 MI > Hi, > My daughter, Cassidy, is almost 14 months old. She was casted for > the DOC band yesterday. Previously, we had a passive locally made > helmet (treatment began the beginning of October). We discontinued > using the helmet in December because it was never fitted properly. I > complained at every adjustment, but it was never corrected to my > satisfaction. The helmet always turned to one side and almost rested > on one of her ears. I'm in the process of complaining to the company > about the quality of care we received. I don't know what the outcome > will be – a representative left a message last week saying he wanted > to resolve this, but I haven't heard from him since. Anyway, the > orthotist at Cranial Technologies couldn't believe how the helmet > fit. She thinks (but can't be sure) it may have caused my daughter's > head to grow up rather than out. She took pictures with the helmet > on showing the improper fit and is sending it in so people in her > company can examine it. She says they like to document examples of > helmets that don't work. I only wish we had known about the DOC band > earlier so we could have avoided the problems with the helmet. Now, > we have to correct what the helmet has messed up in addition to try > to correct some of the plagio. I'm hoping we can get some > correction. I know the band has helped older children in this > group. > > Toni (Cassidy's Mom) > Illinois Quote Link to comment Share on other sites More sharing options...
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