fragrance inserts

[Guest guest]

Does anyone on the lists keep getting fumed up statements from DIllards or

GE Credit Card Services?

Ever since Dillards switched to GE instead of Dillards National Bank the

mail has been reeking.

Three months ago it started and I discovered it via my husband who is far

from being sensitive.

HE brought in the mail and all of a sudden his eyes were tearing...when

asked what happened he said " let me go upstairs photocopy this bill and get

it out of the house " . It seems it was so strong he reacted. Of course,

he had put it down on the countertop and I just HAD to investigate...bad

move....aside from an immediate headache, it took almost 2 WEEKS to get

the smell out of the countertop!

Needless to say, it had started a round of " ok, we will look into it and

call you back starting at the lowest level...aka Customer service to

DIllards corporate all the way to the portfolio manager of GE Credit in

CT.

They seem to think putting inserts is not a concern that really needs to

be addressed any further than just making a followup call and that will be

the end.

After the round of asskissing from GE/Dillards this month I announced the

following:

If this is not fixed and the INTNETIONAL violation of the ADA by harassing

people with the onserts they are going to be seeing their name in the

news.

After this one of the managers in Phoenix FINALLY got an answer as to

how the inserts are put in. As if this query was a major secret.

I am now being told that they will LOOK INTO having a program written to

try and remediate this situation. Of course, this is a corporate answer

for this will stall them for a while.

He was informed if they are SO concerned that they shoudl STOP the inserts

until they get the program written. Also, I DEMANDED a writted letter

from GE corporate regarding the comments he made. As the letter was going

to be scanned in and posted......I made a suggestion to show their

intentions...until they get the computer programming running for this to

STOP the inserts as that would force them to really work out a solution.

If you have had any problems with fragrances, they need to know that its

not a neccesity to pay a bill, only a statement and return envelope is

required.

If they receive enough calls their marketing department is going to have

to do something.

Margaret King, portfolio manager of GE Credit for Dillards line is :

203/585-6150. her assistant will give you the I will have someone

return the call...but there is power in numbers.

Bill Scallion direct line for Dillard 480/707-4426. He even said when

Dillards did the billing, you could NOT smell the inserts until you opened

the box. I beleive this as my statements NEVER reeked after I made the

call to stop the inserts.

" If having endured much, we at last asserted our 'right to know' and if,

knowing, we have concluded that we are being asked to take senseless and

frightening risks, then we should no longer accept the counsel of those

who tell us that we must fill our world with poisonous chemicals, we

should look around and see what other course is open to us. "

Carson

" My toxicasa (world) is your toxicasa (world). "

Judith Goode