Re: Very Serious Important Information

[Guest guest]

This is not a message for this type of forum, but on another note,

there was a program on TV this month that Vonage may have problems

connecting 911 calls too, this to me is a more important reason to

boycott Vonage Services. Call your local Better business bureau and

report Vonage or write a letter to the newspapers about what they

did.

-- In , " miffyj2002 " <miffyj2002@y...>

wrote:

> BE WARE OF VONAGE PHONE SERVICE

>

> Attention Potential Vonage Customers

>

> PLEASE SEND TO EVERYONE ON YOUR MAILING LIST

>

> On September 04, 2000 I contacted Vonage about using their

> services. When asked which ISP I used I told them Direcway

Internet

> by Satellite. They took my information and sent me a router which

I

> received approximately 5 days later. They charged me $40.84 and

> used my credit card for payment. When the router arrived I hooked

> it up as per instructions and could not get on line. I

disconnected

> everything and re-installed the router and again could not get on

> line. I called Direcway Internet by Satellite and they told me

they

> are not compatible with Vonage. I called Vonage and they told me

> they are not compatible with Direcway Internet by Satellite. The

> lady at Vonage told me I was not the first person she had had to

> refund today(who uses Direcway Internet by Satellite) and could

not

> use Vonage. The lady was very nice and said I would be receiving

a

> credit on my account by Thursday September 16, 2002 and at the

> latest Monday, September 20, 2005. She also sent me a RA# but no

> Shipping Slip. On the morning of Friday, September 17, 2002 I

> checked my bank balance as is my practice each morning. To my

shock

> and amazement I found Vonage had deducted another $41.19 from my

> account. That is a total of $82.03 for the month of September for

a

> service I cannot use. I URGE EVERYONE TO BE VERY CAREFUL OF ANY

> DEALINGS WITH VONAGE. I called Vonage this afternoon and was

told

> the $41.19 was deducted for the price of the router until it is

> returned. I explained to the man () that I did not receive

a

> Shipping Slip and they better credit my account right away and he

> hung up on me and I have not been able to get them to answer the

> phone since that time. As you can see I was not informed in the

> beginning my ISP is not compatible with Vonage, they knew it and

> still sold me their service and are still taking money from my

> account. I have notified my bank of this issue and now I want to

> notify the un-suspecting public. If you choose to deal with

vonage

> please do so at your own risk. YOU HAVE BEEN WARNED. Please pass

> this on to any and all on your email list and any newsgroups or

> or any other way to distribute it. We must protect

> each other.

>

> Jane Glidewell – Lets Help Each Other