Re: Feng Patient---surgery is paid in advance

[Guest guest]

Surgery must be paid in advance--that is a fact of life. The no-- refund-- policy-- if-- I --change-- my-- mind-- is what I have a problem with.Most any docs, you cancel within 24 hours and their's no charge. In the world of PS, docs should understand that this will happen from time to time. They should suck it up. If I were a doc, I'd MUCH RATHER have an unsure patient cancel, than to wheel them into the OR filled with doubts(and pressure), that can set the stage for disaster if the patient in not so pleased with the outcome. I would not want the liability, no 1,500 would be worth that especially the good money PS's make. I'd rather have the patient leave happy, after all, happy patients bring you more new patients, new patients translate into $$$$$.

As the daughter of a international businessman, this no refund policy is bad business.Vickie <gracie17db@...> wrote:

other doctors also charge $1500.00 non refundable deposit as well!!!! That to me was wrong. Dr. Fengs office wanted me to pay that before I even came in for the consult and if i didnt want her to do the surgery, i didnt get it back!!!!JOSEPH PALANCA <juliejp61@...> wrote:

I know this was to be the case around a year and a half ago-, even though my ins covered a large % of Dr Feng- I would have to pay all money up front. I decided to go to Dr Kolb, for other reasons as well, and all I paid up front for was my 1/2 of my lift, the rest was billed to insurance. Are there other docs that want to paid up front for the entirity?

>From: Lynda <coss@...> >Reply- > >Subject: Re: Feng Patient >Date: Fri, 28 May 2004 11:50:14 -0600 > >I have found that most plastic surgeons help with insurance, take >insurance, and wait for payment from insurance. This is quite new to me >that someone does not. I would insist that they do the paperwork so you >can at least be reimbursed. After all, you are the customer, and they are >there to serve you. I just do not understand the attitude about >insurance. Should they all not be trying to help us in any way they can? > >Lynda > > >At 11:45 AM 5/28/2004, you wrote: > >I emailed Jeena from explantation.com to see what she did as far as > >her insurance with Dr Feng. I know that they don't do things exactly > >like

allot of other ps's with regard to insurance, and I think they > >like to be paid cash up front and have you deal with the > >reimbursment, that is what one lady told me. Anyhow I will see what > >she says and get back to you. I still think that was what someone > >told me but I cannot remember. I know allot of other top notch PS's > >that work that way, and some that don't, so it really just depends I > >guess on how they operate with regard to insurance. I will let you > >know what I find out. > >hugs > >- > > > > > > > > > > > > > Re. Dr. Feng's office - my insurance is willing to pay for the > >entire > > > procedure of explantation but Dr. Feng's office is not cooperating > >with them. And > > > they are a top insurance company!!! I was pleased to have to > >covered as I have > > > heard many do not. I understand her office is top of

the line - > >and that's > > > great -- just need the help with insurance........ > > > > > > > > > >

[Guest guest]

--- In , Jane Doe <oceanlilly_csu@y...>

wrote:

> Surgery must be paid in advance--that is a fact of life.

It's not a fact of life because I just had explant surgery and

didn't pay a dime for it! They are filing on my insurance.

Jade

[Guest guest]

I agree, its wrong. at least if the other ps's want a deposit, they could have instead of a no refund policy, perhaps, some rules. like, If you elect out, and do so at least say 14 days prior to date- maybe, you can be refunded the entirty. That way the doc doesnt lose her "alloted time" and $$$$, can have the time to refill it, and the patient isnt screwed. I mean come on, be fair

>From: Jane Doe <oceanlilly_csu@...> >Reply- > >Subject: Re: Feng Patient---surgery is paid in advance >Date: Sat, 29 May 2004 16:59:33 -0700 (PDT) > >Surgery must be paid in advance--that is a fact of life. The no-- refund-- policy-- if-- I --change-- my-- mind-- is what I have a problem with.Most any docs, you cancel within 24 hours and their's no charge. In the world of PS, docs should understand that this will happen from time to time. They should suck it up. If I were a doc, I'd MUCH RATHER have an unsure patient cancel, than to wheel them into the OR filled with doubts(and pressure), that can set the stage for disaster if the patient in not so pleased with the outcome. I would not want the liability, no 1,500 would be worth that especially the good money PS's make. I'd rather have the patient leave happy, after all, happy patients bring you more new patients, new patients translate into $$$$$. >As the daughter of a international businessman, this no refund policy is bad business. > >Vickie <gracie17db@...> wrote: > other doctors also charge $1500.00 non refundable deposit as well!!!! That to me was wrong. Dr. Fengs office wanted me to pay that before I even came in for the consult and if i didnt want her to do the surgery, i didnt get it back!!!! > >JOSEPH PALANCA <juliejp61@...> wrote: >I know this was to be the case around a year and a half ago-, even though my ins covered a large % of Dr Feng- I would have to pay all money up front. I decided to go to Dr Kolb, for other reasons as well, and all I paid up front for was my 1/2 of my lift, the rest was billed to insurance. Are there other docs that want to paid up front for the entirity? > > > > > > > >From: Lynda <coss@...> >Reply- > >Subject: Re: Feng Patient >Date: Fri, 28 May 2004 11:50:14 -0600 > >I have found that most plastic surgeons help with insurance, take >insurance, and wait for payment from insurance. This is quite new to me >that someone does not. I would insist that they do the paperwork so you >can at least be reimbursed. After all, you are the customer, and they are >there to serve you. I just do not understand the attitude about >insurance. Should they all not be trying to help us in any way they can? > >Lynda > > >At 11:45 AM 5/28/2004, you wrote: > >I emailed Jeena from explantation.com to see what she did as far as > >her insurance with Dr Feng. I know that they don't do things exactly > >like allot of other ps's with regard to insurance, and I think they > >like to be paid cash up front and have you deal with the > >reimbursment, that is what one lady told me. Anyhow I > will see what > >she says and get back to you. I still think that was what someone > >told me but I cannot remember. I know allot of other top notch PS's > >that work that way, and some that don't, so it really just depends I > >guess on how they operate with regard to insurance. I will let you > >know what I find out. > >hugs > >- > > > > > > > > > > > > > Re. Dr. Feng's office - my insurance is willing to pay for the > >entire > > > procedure of explantation but Dr. Feng's office is not cooperating > >with them. And > > > they are a top insurance company!!! I was pleased to have to > >covered as I have > > > heard many do not. I understand her office is top of the line - > >and that's > > > great -- just need the help with insurance........ > > > > > > > > > >

[Guest guest]

: I understand that most Drs. want money up front and I am fine with that. What upset me was that when I spoke with on the phone to make an appt for a consultation she said she needed a credit card number for the deposit for surgery and I said well what if I dont like her and want it done by someone else can I get my money back and she said no it was non refundable. That is crap!!! and the main reason I didnt go to her. I paid my co-pay for consult with Dr, Kolb and she verified my insurance and they paid a portion of it for the reduction and I paid the rest. Even after I paid my part, I had a statement in writing from her office that if I canceled the appt within 24 hours I received a full refund, if under 24 hours I paid $320.00 for the OR fee. That I could live with since I got to meet her first and tour the office before I had to pay anything. I dont care how good someone is or how busy, it is not right to take money

and keep it for a service you did not perform!

VickieJOSEPH PALANCA <juliejp61@...> wrote:

I agree, its wrong. at least if the other ps's want a deposit, they could have instead of a no refund policy, perhaps, some rules. like, If you elect out, and do so at least say 14 days prior to date- maybe, you can be refunded the entirty. That way the doc doesnt lose her "alloted time" and $$$$, can have the time to refill it, and the patient isnt screwed. I mean come on, be fair

>From: Jane Doe <oceanlilly_csu@...> >Reply- > >Subject: Re: Feng Patient---surgery is paid in advance >Date: Sat, 29 May 2004 16:59:33 -0700 (PDT) > >Surgery must be paid in advance--that is a fact of life. The no-- refund-- policy-- if-- I --change-- my-- mind-- is what I have a problem with.Most any docs, you cancel within 24 hours and their's no charge. In the world of PS, docs should understand that this will happen from time to time. They should suck it up. If I were a doc, I'd MUCH RATHER have an unsure patient cancel, than to wheel them into the OR filled with doubts(and pressure), that can set the stage for disaster if the patient in not so pleased with the outcome. I would not want the liability, no 1,500 would be worth that especially the good money PS's

make. I'd rather have the patient leave happy, after all, happy patients bring you more new patients, new patients translate into $$$$$. >As the daughter of a international businessman, this no refund policy is bad business. > >Vickie <gracie17db@...> wrote: > other doctors also charge $1500.00 non refundable deposit as well!!!! That to me was wrong. Dr. Fengs office wanted me to pay that before I even came in for the consult and if i didnt want her to do the surgery, i didnt get it back!!!! > >JOSEPH PALANCA <juliejp61@...> wrote: >I know this was to be the case around a year and a half ago-, even though my ins covered a large % of Dr Feng- I would have to pay all money up front. I decided to go to Dr Kolb, for other reasons as well, and all I paid up front for was my 1/2 of my lift, the rest was billed to insurance. Are there other docs that want to paid up front for the entirity? > > > > > > >

>From: Lynda <coss@...> >Reply- > >Subject: Re: Feng Patient >Date: Fri, 28 May 2004 11:50:14 -0600 > >I have found that most plastic surgeons help with insurance, take >insurance, and wait for payment from insurance. This is quite new to me >that someone does not. I would insist that they do the paperwork so you >can at least be reimbursed. After all, you are the customer, and they are >there to serve you. I just do not understand the attitude about >insurance. Should they all not be trying to help us in any way they can? > >Lynda > > >At 11:45 AM 5/28/2004, you wrote: > >I emailed Jeena from explantation.com to see what she did as far as > >her insurance with Dr Feng. I know that they don't do things exactly > >like allot of other ps's with regard to insurance, and I think they > >like to be paid cash up front

and have you deal with the > >reimbursment, that is what one lady told me. Anyhow I > will see what > >she says and get back to you. I still think that was what someone > >told me but I cannot remember. I know allot of other top notch PS's > >that work that way, and some that don't, so it really just depends I > >guess on how they operate with regard to insurance. I will let you > >know what I find out. > >hugs > >- > > > > > > > > > > > > > Re. Dr. Feng's office - my insurance is willing to pay for the > >entire > > > procedure of explantation but Dr. Feng's office is not cooperating > >with them. And > > > they are a top insurance company!!! I was pleased to have to > >covered as I have > > > heard many do not. I understand her office is top of the line - > >and that's > > > great -- just need the help with insurance........

> > > > > > > > > >

[Guest guest]

Well said! Right behind you on this.

>From: Vickie <gracie17db@...> >Reply- > >Subject: Re: Feng Patient---surgery is paid in advance >Date: Wed, 2 Jun 2004 08:32:53 -0700 (PDT) > >: I understand that most Drs. want money up front and I am fine with that. What upset me was that when I spoke with on the phone to make an appt for a consultation she said she needed a credit card number for the deposit for surgery and I said well what if I dont like her and want it done by someone else can I get my money back and she said no it was non refundable. That is crap!!! and the main reason I didnt go to her. I paid my co-pay for consult with Dr, Kolb and she verified my insurance and they paid a portion of it for the reduction and I paid the rest. Even after I paid my part, I had a statement in writing from her office that if I canceled the appt within 24 hours I received a full refund, if under 24 hours I paid $320.00 for the OR fee. That I could live with since I got to meet her first and tour the office before I had to pay anything. I dont care how good someone is or how busy, it is not right to take money and keep it for a service you did not > perform! >Vickie > >JOSEPH PALANCA <juliejp61@...> wrote: > >I agree, its wrong. at least if the other ps's want a deposit, they could have instead of a no refund policy, perhaps, some rules. like, If you elect out, and do so at least say 14 days prior to date- maybe, you can be refunded the entirty. That way the doc doesnt lose her "alloted time" and $$$$, can have the time to refill it, and the patient isnt screwed. I mean come on, be fair > > > > > > > >From: Jane Doe <oceanlilly_csu@...> >Reply- > >Subject: Re: Feng Patient---surgery is paid in advance >Date: Sat, 29 May 2004 16:59:33 -0700 (PDT) > >Surgery must be paid in advance--that is a fact of life. The no-- refund-- policy-- if-- I --change-- my-- mind-- is what I have a problem with.Most any docs, you cancel within 24 hours and their's no charge. In the world of PS, docs should understand that this will happen from time to time. They should suck it up. If I were a doc, I'd MUCH RATHER have an unsure patient cancel, than to wheel them into the OR filled with doubts(and pressure), that can set the stage for disaster if the patient in not so pleased with the outcome. I would not want the liability, no 1,500 would be worth that especially the good money PS's make. I'd rather have the patient leave happy, after all, happy patients bring you more new patients, new patients translate into > $$$$$. >As the daughter of a international businessman, this no refund policy is bad business. > >Vickie <gracie17db@...> wrote: > other doctors also charge $1500.00 non refundable deposit as well!!!! That to me was wrong. Dr. Fengs office wanted me to pay that before I even came in for the consult and if i didnt want her to do the surgery, i didnt get it back!!!! > >JOSEPH PALANCA <juliejp61@...> wrote: >I know this was to be the case around a year and a half ago-, even though my ins covered a large % of Dr Feng- I would have to pay all money up front. I decided to go to Dr Kolb, for other reasons as well, and all I paid up front for was my 1/2 of my lift, the rest was billed to insurance. Are there other docs that want to paid up front for the entirity? > > > > > > > >From: Lynda <coss@...> >Reply- > >Subject: Re: Feng Patient >Date: Fri, 28 May 2004 11:50:14 > -0600 > >I have found that most plastic surgeons help with insurance, take >insurance, and wait for payment from insurance. This is quite new to me >that someone does not. I would insist that they do the paperwork so you >can at least be reimbursed. After all, you are the customer, and they are >there to serve you. I just do not understand the attitude about >insurance. Should they all not be trying to help us in any way they can? > >Lynda > > >At 11:45 AM 5/28/2004, you wrote: > >I emailed Jeena from explantation.com to see what she did as far as > >her insurance with Dr Feng. I know that they don't do things exactly > >like allot of other ps's with regard to insurance, and I think they > >like to be paid cash up front and have you deal with the > >reimbursment, that is what one lady told me. Anyhow I > will see what > >she says and get back to you. I still think that was what someone > >told me but I cannot remember. I know allot of other top notch PS's > >that work that way, and > some that don't, so it really just depends I > >guess on how they operate with regard to insurance. I will let you > >know what I find out. > >hugs > >- > > > > > > > > > > > > > Re. Dr. Feng's office - my insurance is willing to pay for the > >entire > > > procedure of explantation but Dr. Feng's office is not cooperating > >with them. And > > > they are a top insurance company!!! I was pleased to have to > >covered as I have > > > heard many do not. I understand her office is top of the line - > >and that's > > > great -- just need the help with insurance........ > > > > > > > > > >