Customized Software for Establishing an HIV/AIDS Helpline

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Case Study oN Establishing an HIV/AIDS Helpline

Population Services International (PSI) has published a case study on its

Saadhan Helpline for HIV/AIDS prevention in Mumbai, India which gives

recommendations for replicating a similar helpline and offers a lessons learned

section.

The Saadhan helpline works synergistically with PSI/India's HIV/AIDS prevention

campaigns to enable individuals to adopt healthier behaviors. The helpline,

funded by the U.S. Agency for International Development, employs qualified

counselors, uses customized software to better assist callers and serves as a

referral service. See the case study at

http://www.psi.org/resources/pubs/saadhan-case-study.pdf

Karrie Carnes

E-mail: kcarnes@...