Re: I spoke with CT today about

[Guest guest]

,

I am so glad to hear that you had a much better experience this time

around! Based on this conversation, do you think that you will be

going with a DOCband, or are you pretty set on going to Stanford for

the helmet? Either way, good luck to you and !

Niki

Kaylie & Danny (STAR grads)

Phila., PA

> Hello to all,

>

> Many of you have recommended I speak with someone at CT to gain

> another perspective regarding my son and his Plagio. I did

call

> on the CT center in San Diego and I was not impressed. The person I

> spoke with did not ask any other questions than who is my insurance

> carrier. I was not asked about once. When I gave her my

> insurance carrier's name she said she did not believe it would be

> covered. I asked her to research and if my insurance would not

cover

> it I would be able to personally. She told me she would call back

and

> I have not heard from her since...that was three days ago.

>

> Today, I called the center in Phoenix and fortunately, I was

> forwarded to the President after explaining the previous treatment

I

> received. What a difference!! She listened, she informed, she

> listened, she informed, etc. She gave me the time I needed and not

> once asked who my insurance company was, or offered the price of

the

> DOC band; she simply acted very professionally and appropriately.

>

> I am glad I made another call and heeded the advise from this

group.

>

> I am to new to offer much more than my current experiences to this

> group, but I hope that one day I offer something as valuable as I

> have taken.

>

> Thanks again,

>

> 's Dad,

[Guest guest]

:

I am so happy that you rec'd the answers to your questions from CT's

president. That is rare that the other office wasn't so informative

to answering the questions, sorry to hear that .

Are you debating on getting a DOCband?

Debbie Abby's mm DOCgrad

MI

> Hello to all,

>

> Many of you have recommended I speak with someone at CT to gain

> another perspective regarding my son and his Plagio. I did

call

> on the CT center in San Diego and I was not impressed. The person I

> spoke with did not ask any other questions than who is my insurance

> carrier. I was not asked about once. When I gave her my

> insurance carrier's name she said she did not believe it would be

> covered. I asked her to research and if my insurance would not

cover

> it I would be able to personally. She told me she would call back

and

> I have not heard from her since...that was three days ago.

>

> Today, I called the center in Phoenix and fortunately, I was

> forwarded to the President after explaining the previous treatment

I

> received. What a difference!! She listened, she informed, she

> listened, she informed, etc. She gave me the time I needed and not

> once asked who my insurance company was, or offered the price of

the

> DOC band; she simply acted very professionally and appropriately.

>

> I am glad I made another call and heeded the advise from this

group.

>

> I am to new to offer much more than my current experiences to this

> group, but I hope that one day I offer something as valuable as I

> have taken.

>

> Thanks again,

>

> 's Dad,

[Guest guest]

Hi :

I am SOO glad that the second phone call went so much better for

you. How wonderful that CT took the time to talk with you about your

son and to give you the information that you need in order to make

you decisions. And hopefully the San Diego center will re-train on

customer service,so no-one else has to go through what you went

through.

Keep us posted!

Kind regards,

, Rhiannons' mom

> Hello to all,

>

> Many of you have recommended I speak with someone at CT to gain

> another perspective regarding my son and his Plagio. I did

call

> on the CT center in San Diego and I was not impressed. The person I

> spoke with did not ask any other questions than who is my insurance

> carrier. I was not asked about once. When I gave her my

> insurance carrier's name she said she did not believe it would be

> covered. I asked her to research and if my insurance would not

cover

> it I would be able to personally. She told me she would call back

and

> I have not heard from her since...that was three days ago.

>

> Today, I called the center in Phoenix and fortunately, I was

> forwarded to the President after explaining the previous treatment

I

> received. What a difference!! She listened, she informed, she

> listened, she informed, etc. She gave me the time I needed and not

> once asked who my insurance company was, or offered the price of

the

> DOC band; she simply acted very professionally and appropriately.

>

> I am glad I made another call and heeded the advise from this

group.

>

> I am to new to offer much more than my current experiences to this

> group, but I hope that one day I offer something as valuable as I

> have taken.

>

> Thanks again,

>

> 's Dad,