Guest guest Posted December 16, 2011 Report Share Posted December 16, 2011 Definitely commiseration. If you get one customer service rep who implies that you caused the damage, take their name and call again making sure that you get a different customer service rep. This should not be happening, and Vitamix should make it right. Let us know what happens! Blessings,Lea Ann SavageSatellite Beach, FL(321) 773-7088 (home)(321-961-9219 (cell)))><'>www.VitamixLady.comwww..com<))>< On Dec 16, 2011, at 1:34 PM, Beth E wrote: Hi all. I'm wondering if anyone is having problems with their container cracking? This is the second time in 3 years that this has happened with my large wet container. The first time VM replaced it but said that the problem was that I bang it on the counter to loosen ingredients. I wasn't sure at the time because I hadn't been intentional about whether i did that or not. But since then I definitely *have not* done that. And yet, this second container is cracked so badly that it leaks when I use it. Any advice, suggestions, commiseration? Beth Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 10, 2012 Report Share Posted January 10, 2012 Just waited for (no lie) 14 minutes for VM customer service...finally gave up and sent email to them instead. We'll see what they say. Thanks for the support. Beth > > Hi all. I'm wondering if anyone is having problems with their container cracking? > > This is the second time in 3 years that this has happened with my large wet container. The first time VM replaced it but said that the problem was that I bang it on the counter to loosen ingredients. I wasn't sure at the time because I hadn't been intentional about whether i did that or not. But since then I definitely *have not* done that. And yet, this second container is cracked so badly that it leaks when I use it. > > Any advice, suggestions, commiseration? > > Beth > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 10, 2012 Report Share Posted January 10, 2012 Beth--I'm also having trouble with customer service. I 'hate' not being able to use my Vitamix!!StaceyOn Tue, Jan 10, 2012 at 12:08 PM, Beth E <ericsons@...> wrote: Just waited for (no lie) 14 minutes for VM customer service...finally gave up and sent email to them instead. We'll see what they say. Thanks for the support. Beth > > Hi all. I'm wondering if anyone is having problems with their container cracking? > > This is the second time in 3 years that this has happened with my large wet container. The first time VM replaced it but said that the problem was that I bang it on the counter to loosen ingredients. I wasn't sure at the time because I hadn't been intentional about whether i did that or not. But since then I definitely *have not* done that. And yet, this second container is cracked so badly that it leaks when I use it. > > Any advice, suggestions, commiseration? > > Beth > Quote Link to comment Share on other sites More sharing options...
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