Re: Goofs (was Alcohol & Jojoba)

[Guest guest]

On Feb 6, 2006, at 7:16 PM, wrote:

> Hi,

>

> Over the years, I have made lots of goofs. I tell the customer and

> ask for

> a delay in delivering the product. Then, if I have run out of

> materials, I

> find a vendor who will ship quickly, so that I can complete the order

> as

> timely as possible. I always hope that the customer will forgive the

> delay

> and appreciate the fact that I want to deliver the best possible

> product. I

> have never had a complaint, using this approach.

>

> Steve Earl

> Glen Custom Perfumery

>

>

Hello Steve,

Thanks for sharing your experience and sound advice. Given some

specifics of my situation, I really wanted to deliver the perfumed oils

as planned and the goof in this case was not so bad ( & see below) - I

still felt the product was really nice. But in general your approach

sounds like a good one.

e