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I worked at a credit card bank (MBNA). I collected, worked in

Personnel, Customer Satisfaction and managed in C/S and

Collections. You need to work an obscene amt of hours and a lot of

that is face time. I can't tell you how many times I was told to

stick around a couple more hours because someone might be walking

past my desk! I hit my goals every month and got superior reviews.

I didn't like the idea of sticking around when I was done. My time

is too precious for that!

UHC does have a large network here too. Several hospitals have

recently dropped them because they are very late in paying.

The people who answer the phones there are lacking proper education

on their policies. They have no idea what is going on. My friend

says their job is just to get you off the phone. I think she is

right.

Dane's mom DOC Grad

>

> ,

> We have a little bit in common! Before I had Grant, I was in

banking. I was a commercial loan officer for an area bank (it is

about a $750 million dollar bank). I really enjoyed it. Before

being a commercial loan officer, I also worked as a loan processor

(commercial, consumer, mortgage, commercial mortgage), loan review

anaylst, in compliance, and as a commercial credit analyst. Were

you in commercial, consumer, retail banking?

> Also, I have been meaning to mention this to everyone. When I

worked in banking, I always had United Healthcare. I LOVED it?! Of

course, I didn't have a child then and wasn't dealing with this

stuff...but, when I was pregnant, they paid for everything (had

dozens of ultrasounds, home healthcare for a few months due to

preeclampsia...that was $35/day, had fetal non-stress tests weekly

for last 7 weeks, etc.). Also, before I was pregnant with Grant, I

had hospitalizations, etc. because of complications from

miscarriage. They even paid for some fertility testing (after I

called to request someone explain to me why they wouldn't cover it,

as my fertility problems were subsequently due to scar tissue from

surgeries). It took one phone call and they called my HR person

back that same day and agreed to pay for it all. I'm wondering if

it matters who your local rep is and their affiliation with the

company...and of course it matters what kind of policy the company

and UHC have negotiated. I just remember LOVING that policy! It

was a PPO and our doc visits were $10, we had a huge network, could

see any specialist in network anytime, and it cost me $10 total for

the c-section delivery of my son. Also, the rx prices were great

and they covered birth control. One last thing, when I was

pregnant, they called me every few weeks (I think it was once a

month) to ask me about the pregnancy (it was a nurse) and if I had

any concerns, questions, etc. It was a real help. I don't

understand why they are so pathetic on the DOC band???!!!

>

>

>

> , Mom to Grant (born 9/26/01)

>

>

> ---------------------------------

>

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