Marci--My Cranial Tech Problem.

[Guest guest]

Marci, THANK YOU,THANK YOU,THANK YOU!!!

You have no idea how great you've made me feel!! I thought it was

just me. I didn't want anyone to think I was being a b*tch! I really

am pist off though. I called them on Monday. Had to call them twice

on Monday, before I get a return call. Called them again on Wed. to

be told to " call us back at the end of the day " . I called back at the

end of the day and guess what??? NOBODY RETURNED MY CALL!! So another

night for OUT of her band! She really has been out of it more

than she's been in it. I know for a fact I've read posts about other

parents calling CT about a red spot and their child was seen THE SAME

DAY. Here I am.. with a kid that's amost a year old and I have to

wait 4 days!! I feel like is being failed. It took me sooooo

long to get this far!! And now I feel as if my daughter DOESN'T

matter to them. I think if she DID matter to them, I would of been

told to bring her in yesterday...it's not like there wasn't anybody

in the office. Marci, what do you think I should say to them at my

appt. today? Or doyou think I should just keep my mouth shut?

A very sad and discouraged,

PS thanks for listening to me go on and on!

> ,

>

> I've read this post and the next two after it in response to .

CT needs to help you with this and I think you are going to have to

be the squeaky wheel. Busy or not you have a very serious concern

about the red spot and 's age is a significant factor. I'm

afraid if it were me I would have to get very " firm " with them on the

phone. In essence you are a customer who has purchased a product from

them that is not quite right - they have an obligation to you to make

it correct and right away.

>

> Good luck with this - I can really sense your frustration.

Let us know how it goes.

>

> Marci (Mom to )

> Oklahoma

[Guest guest]

:

You are hardly coming across as a b!tch! I can understand how

frustrated you are, and I am really rather surprised CT hasn't gotten

you in sooner than today with the problems you're having, they're

usually great with getting kids in with problems right away.

I would definitely address your concerns with the office at your appt

today. Ask them why you had to wait so long to get an appt. and why

they never ret'd your phone calls. Let them know you really aren't

very satisfied with their service.

Sorry again for the trouble, I hope you get the problems correct at

your appt today. Good luck.

Debbie abby's mom DOCgrad

MI

> > ,

> >

> > I've read this post and the next two after it in response to

.

> CT needs to help you with this and I think you are going to have to

> be the squeaky wheel. Busy or not you have a very serious concern

> about the red spot and 's age is a significant factor. I'm

> afraid if it were me I would have to get very " firm " with them on

the

> phone. In essence you are a customer who has purchased a product

from

> them that is not quite right - they have an obligation to you to

make

> it correct and right away.

> >

> > Good luck with this - I can really sense your frustration.

> Let us know how it goes.

> >

> > Marci (Mom to )

> > Oklahoma

[Guest guest]

,

Wanting what is best for your daughter and insisting on the highest level of

customer service does not make you a b!tch. It makes you a good mom. I don't

think you should keep your " mouth shut " . I think you can express your

feelings of frustration and lack of prompt service in a constructive way -

and I think you have every right too!!

Let us know how the appointment goes!

Marci (Mom to )

Oklahoma

[Guest guest]

In a message dated 7/11/2002 11:20:24 PM Eastern Daylight Time, marcisch@... writes:

Wanting what is best for your daughter and insisting on the highest level of

customer service does not make you a b!tch. It makes you a good mom. I don't

think you should keep your "mouth shut". I think you can express your

feelings of frustration and lack of prompt service in a constructive way -

and I think you have every right too!!

Well said Marci!!!!!

' Mom