Update on my Internet connection

[Guest guest]

It looks like it could be the earliest that Comcast (my Internet Service

Provider) could get out here might be as late as Monday. I have been

instructed to call them back tomorrow morning to see if there is any

possibility at all of their getting out here tomorrow or Friday.



 

T. aka Pegasus

[Guest guest]

Hello I hate Comcast.   Once (when they were Time Warner here), they left me disconnected for three weeks telling me that there was work in the area and to be patient whenever I called, finally there was no work in the area and they said "Hmmm, there shouldn't be a problem..."   After taking a day off from work, it turned out that they had labeled my line with somebody else's address as well as mine and disconnected me intentionally thinking that they disconnected the other guy.   No apologies, no compensation, nothing.   Every time I saw one of their trucks in the area, I knew that my signal strength would be dropping, if I call them and spend a day off from work, all that happens is their tech just disconnects all my equipment till the weak signal is barely strong enough to run whatever is left and tells me that I'm not allowed to have everything plugged in.   The tech actually told me that they should increase the power at the head unit but won't do so.   One of my bookshelves was damaged when one of their techs wanted to get to the splitter and I wound up getting my own signal amplifier just to have more than a TV hooked up and more than just the strongest channels.   At one point, they hooked up so many subscribers in my neighborhood that a dial up modem was faster than the cable modem due to the weak signal strength and they still wouldn't boost the power, again I had to get a signal amplifier myself to try and mitigate the problem.   Actually, I watched one of their techs, they have these large coaxial amplifiers and the box only holds so many of them so when someone complains and spends a day waiting for the tech, the tech just moves the amplifier from someone else's line to yours and calls it done.   Of course, it would be the easiest one for them to reach and when someone else calls in, they remove the amplifier from your line cause it's now the easiest one to reach just to boost the other customer's signal.   After a sustained outage, their system assigned me a different IP address and suddenly I was inundated with someone else's peer to peer traffic to the point where their wasn't enough bandwidth to do anything, they claimed that I was doing the peer to peer and would have to live with the poor bandwidth.In my opinion the cable companies are obsolete, TV programs can already be viewed for free over the Internet (just google for free TV) and the phone company now offers reasonable bandwidths.   I'm using DSL these days but only because the developer screwed up with the phone distribution box, they didn't place the sub-division's distribution box where they had agreed to put it so now my phone line run is too long for AT & T's Uverse service.   The subdivision was also supposed to have fibre, the houses all have fibre to the weatherhead (hole in the wall) but the developer forgot to lay down fibre to the distribution box.   The Comcast cable run is also way too long, I can't even pick up all the channels unless I use one of my signal amplifiers.After the move, Comcast said they would make the transistion completely transparent and painless but they stopped ebilling me and then cut me off saying that I hadn't paid the bills, I had always maintained that they needed to ebill me if they want to be paid so rather than reconnect, I just settled up and told them that I didn't want their service anymore which is just as well given how weak the signal is.I've decided to get a HDTV antenna for local broadcast TV and just view the specific shows that I want over the net.Regards,On Sep 17, 2008, at 4:09 PM, Pegasus wrote:It looks like it could be the earliest that Comcast (my Internet ServiceProvider) could get out here might be as late as Monday. I have beeninstructed to call them back tomorrow morning to see if there is anypossibility at all of their getting out here tomorrow or Friday.  T. aka Pegasus

[Guest guest]

 That explains why they have not suggested that they change the way the signal goes into my household - they figure if I EVER move, then the new residents in this trailer would more than likely not have as complicated a computer as I have (so far, I have yet to meet anyone either in real life or online that has one or more TV tuners in their computer and I have met quite a few people online over the years and discussed computer systems with a lot of them) so more than likely the most connections in any room of this trailer would then be 2 (one for an Internet connection and one for TV reception).

  T. aka Pegasus

-- Re: Update on my Internet connection

Hello

I hate Comcast. Once (when they were Time Warner here), they left me disconnected for three weeks telling me that there was work in the area and to be patient whenever I called, finally there was no work in the area and they said "Hmmm, there shouldn't be a problem..." After taking a day off from work, it turned out that they had labeled my line with somebody else's address as well as mine and disconnected me intentionally thinking that they disconnected the other guy. No apologies, no compensation, nothing. Every time I saw one of their trucks in the area, I knew that my signal strength would be dropping, if I call them and spend a day off from work, all that happens is their tech just disconnects all my equipment till the weak signal is barely strong enough to run whatever is left and tells me that I'm not allowed to have everything plugged in. The tech actually told me that they should increase the power at the head unit but won't do so. One of my bookshelves was damaged when one of their techs wanted to get to the splitter and I wound up getting my own signal amplifier just to have more than a TV hooked up and more than just the strongest channels. At one point, they hooked up so many subscribers in my neighborhood that a dial up modem was faster than the cable modem due to the weak signal strength and they still wouldn't boost the power, again I had to get a signal amplifier myself to try and mitigate the problem. Actually, I watched one of their techs, they have these large coaxial amplifiers and the box only holds so many of them so when someone complains and spends a day waiting for the tech, the tech just moves the amplifier from someone else's line to yours and calls it done. Of course, it would be the easiest one for them to reach and when someone else calls in, they remove the amplifier from your line cause it's now the easiest one to reach just to boost the other customer's signal. After a sustained outage, their system assigned me a different IP address and suddenly I was inundated with someone else's peer to peer traffic to the point where their wasn't enough bandwidth to do anything, they claimed that I was doing the peer to peer and would have to live with the poor bandwidth.

In my opinion the cable companies are obsolete, TV programs can already be viewed for free over the Internet (just google for free TV) and the phone company now offers reasonable bandwidths. I'm using DSL these days but only because the developer screwed up with the phone distribution box, they didn't place the sub-division's distribution box where they had agreed to put it so now my phone line run is too long for AT & T's Uverse service. The subdivision was also supposed to have fibre, the houses all have fibre to the weatherhead (hole in the wall) but the developer forgot to lay down fibre to the distribution box. The Comcast cable run is also way too long, I can't even pick up all the channels unless I use one of my signal amplifiers.

After the move, Comcast said they would make the transistion completely transparent and painless but they stopped ebilling me and then cut me off saying that I hadn't paid the bills, I had always maintained that they needed to ebill me if they want to be paid so rather than reconnect, I just settled up and told them that I didn't want their service anymore which is just as well given how weak the signal is.

I've decided to get a HDTV antenna for local broadcast TV and just view the specific shows that I want over the net.

Regards,

On Sep 17, 2008, at 4:09 PM, Pegasus wrote:

It looks like it could be the earliest that Comcast (my Internet ServiceProvider) could get out here might be as late as Monday. I have beeninstructed to call them back tomorrow morning to see if there is anypossibility at all of their getting out here tomorrow or Friday. T. aka Pegasus

[Guest guest]

 I know that all of my cables are of the same grade but lengths are somewhat different, I will go ahead and buy cables that are all the same length and grade after I get finished getting everything I need for my December trip (I figure I will be done with the purchases for December on October 8, 2008) - Comcast had never mentioned that the cables all needed to be the same length, only the same grade.

  T. aka Pegasus

-- Re: Update on my Internet connection

Hello

I hate Comcast. Once (when they were Time Warner here), they left me disconnected for three weeks telling me that there was work in the area and to be patient whenever I called, finally there was no work in the area and they said "Hmmm, there shouldn't be a problem..." After taking a day off from work, it turned out that they had labeled my line with somebody else's address as well as mine and disconnected me intentionally thinking that they disconnected the other guy. No apologies, no compensation, nothing. Every time I saw one of their trucks in the area, I knew that my signal strength would be dropping, if I call them and spend a day off from work, all that happens is their tech just disconnects all my equipment till the weak signal is barely strong enough to run whatever is left and tells me that I'm not allowed to have everything plugged in. The tech actually told me that they should increase the power at the head unit but won't do so. One of my bookshelves was damaged when one of their techs wanted to get to the splitter and I wound up getting my own signal amplifier just to have more than a TV hooked up and more than just the strongest channels. At one point, they hooked up so many subscribers in my neighborhood that a dial up modem was faster than the cable modem due to the weak signal strength and they still wouldn't boost the power, again I had to get a signal amplifier myself to try and mitigate the problem. Actually, I watched one of their techs, they have these large coaxial amplifiers and the box only holds so many of them so when someone complains and spends a day waiting for the tech, the tech just moves the amplifier from someone else's line to yours and calls it done. Of course, it would be the easiest one for them to reach and when someone else calls in, they remove the amplifier from your line cause it's now the easiest one to reach just to boost the other customer's signal. After a sustained outage, their system assigned me a different IP address and suddenly I was inundated with someone else's peer to peer traffic to the point where their wasn't enough bandwidth to do anything, they claimed that I was doing the peer to peer and would have to live with the poor bandwidth.

In my opinion the cable companies are obsolete, TV programs can already be viewed for free over the Internet (just google for free TV) and the phone company now offers reasonable bandwidths. I'm using DSL these days but only because the developer screwed up with the phone distribution box, they didn't place the sub-division's distribution box where they had agreed to put it so now my phone line run is too long for AT & T's Uverse service. The subdivision was also supposed to have fibre, the houses all have fibre to the weatherhead (hole in the wall) but the developer forgot to lay down fibre to the distribution box. The Comcast cable run is also way too long, I can't even pick up all the channels unless I use one of my signal amplifiers.

After the move, Comcast said they would make the transistion completely transparent and painless but they stopped ebilling me and then cut me off saying that I hadn't paid the bills, I had always maintained that they needed to ebill me if they want to be paid so rather than reconnect, I just settled up and told them that I didn't want their service anymore which is just as well given how weak the signal is.

I've decided to get a HDTV antenna for local broadcast TV and just view the specific shows that I want over the net.

Regards,

On Sep 17, 2008, at 4:09 PM, Pegasus wrote:

It looks like it could be the earliest that Comcast (my Internet ServiceProvider) could get out here might be as late as Monday. I have beeninstructed to call them back tomorrow morning to see if there is anypossibility at all of their getting out here tomorrow or Friday. T. aka Pegasus

[Guest guest]

 They were showing the signal messup by looking at something on their end that shows what I am getting at my end but for some reason, they have to come out here to fix it. If the technician they send out tries to say it is something with my equipment then I will mention that my brother-in-law (and will point to the house he lives in) also called about having problems similar to mine so it does not make sense it is my equipment that is causing the problem when he is also having the problem and running different equipment from mine. My brother-in-law thinks that some type of box external to our households needs to be replaced. I would be willing to undergo some extra downtime for them to replace that box if it would result in a permanent fix.

  T. aka Pegasus

-- Re: Update on my Internet connection

we have bresnan here and it seems good only once in while the speed will drop and be real slow then with out any reason or cause it will go back to normal I try get online and they say well our computers sow every ting on our side is fine it must be your computer funny before went I ad another company with the same computer my speed never dropped of course they say well you must have a virus even tough I run top virus software and know more about computers ten mot of the little tecs tey have so not sue what the deal is with that

[Guest guest]

 They were showing the signal messup by looking at something on their end that shows what I am getting at my end but for some reason, they have to come out here to fix it. If the technician they send out tries to say it is something with my equipment then I will mention that my brother-in-law (and will point to the house he lives in) also called about having problems similar to mine so it does not make sense it is my equipment that is causing the problem when he is also having the problem and running different equipment from mine. My brother-in-law thinks that some type of box external to our households needs to be replaced. I would be willing to undergo some extra downtime for them to replace that box if it would result in a permanent fix.

  T. aka Pegasus

-- Re: Update on my Internet connection

we have bresnan here and it seems good only once in while the speed will drop and be real slow then with out any reason or cause it will go back to normal I try get online and they say well our computers sow every ting on our side is fine it must be your computer funny before went I ad another company with the same computer my speed never dropped of course they say well you must have a virus even tough I run top virus software and know more about computers ten mot of the little tecs tey have so not sue what the deal is with that