Cigna, the saga continues...

[Guest guest]

You probably saw from my earlier post that our external appeal upheld Cigna's original denial. I finally got around to reading page 6 of the denial and actually laughed out loud over it. They accused Dr. Day, the doc who wrote the rx for the bands, of financial affiliation with Cranial Technologies. So at 4:45 on a Friday I placed a call to Dr. Day's office. Dr. Day answered the phone himself and we had a great talk. I read him the paragraph about himself and he told me to fax it to him ASAP as he is going to call the medical director at Cigna and "raise some dust". Clearly this is not finished yet...I'll keep you posted.

Gail, Sam and Sara's mom, DOC grads