tightening up the front and back end

[Guest guest]

I am being bombarded by calls now. My MA and I are both on the phone or

with patients and I have a answering machine on that picks up while we

are busy. I am finding it more difficult to pick up the messages from

the machine. Whenever we think we are done, there is another message.

I am also finding it more difficult to be able to get to the practice

management stuff...following up on claims, sending bills,etc. My nurse

is trying her best but she too is being stuck with referrals and pre-

auths from insurance companies, along with the faxing of stuff and pt

stuff.

I am torn. I am busy enough to warrant a PT recpetionist, but am trying

to keep my costs down. Quite honstly all this extra work and phone

calls is burning me out and I know my nurse is feeling it too. I

deperately need help streamlining things-the " entitlement " attitude of

some of the pts is driving me crazy!