Things to NT and AS

[Guest guest]

:

This is a GREAT analogy and explanation of our differences in a way many folks would understand.

I work for a cell phone company and I was asked the other day if there was any support I needed and I said, I am still technically challenged, but getting better and I wish we had a tech department that talked DIRECTLY to customers and not through us. We have a lot of tech geeks who do this like they breath air and your thoughts are right on with me. They need to break it down in steps or words that I can understand. They have provided us with tons of trouble shooting material that we can do before we call the tech desk or escalate it up in a trouble ticket to tech ops.

We had this one tech who moved up to another position that I was told up front NEVER talks to customers if he can help it and you don't want him talking to them. lol I just thought he was socially challenged as he was always so wonderful to me. I actually chose to sit next to him a couple of weeks ago during some training as he always makes me laugh and cuts straight to the chase. It must be frustrating for him and others to have to explain in detail to us what you do naturally??? I think I assumed with some that it gave them power that people considered them experts and came to them to problem solve. I never thought of the frustration of having to teach skills at an entry level over and over again. <wink> Some of us must appear to be totally stupid and clueless??? BUT, we can learn. lol

I had to call the tech desk one day and our tech said, some of you just had training and now have read only access to the HRL {our switch} and I said, yes I do but I am clueless on what I am suppose to be looking for. lol YES, I have your handouts but this is Greek to me. lol She walked me through it and I said, hmmmmmm? OK and thanks!! I am very hands on. I have to see it and do it and than it sticks. That has been my issue with training. Not everyone can read a tech sheet and just do it. Some have to actually sit in the drivers seat. I had this issue when our company took over another region with an old billing system. Training or lack of was a BIG issue for me. I literally refused to take these calls and transferred them to a REP in their region until I got better training. I requested someone to sit with me and let me drive. A couple hours and I was comfortable. Still had a lot to learn but I was not getting STUCK. The function keys were different and I was totally lost and it was frustrating. I was lucky if I pulled up their account with out my password and ID getting disabled and having to be reset by the help desk who was probably just as frustrated with me that they had to keep doing this. lol

GREAT analogy on how an AS brain functions different from ours and the SAME frustration from a different perspective, especially if one works for a tech company like me. I like this as I think more NT/NS can grasp this better than face blindness and TOM. That tech brain does this naturally very much like and NS brain gets social and communication skills like we breath air. Our brains are just wired differently and we both excel in different areas. TOGETHER? A winning combo????

I just love this.

Thank You.

/Technically Challenged - but working on it. I will never do it like you, BUT, maybe I can learn splinter skills? <wink> Bottom line? I will NEVER have a tech brain. NEVER. I cannot do what you do naturally. NEVER. BUT, I can learn. Together we can make a difference by sharing our knowledge and having a laugh or 2. I think that is our common ground? We are all here to learn... This is WHY ASPIRES keeps on giving? You folks are the best. You share your lives and allow us to practice skills in a safe environment. ...Climbing the mountain TOGETHER....