Re: 911:: (Medical) Alarm Canx Policies

[Guest guest]

That's one area we don't worry about.

All medical calls are handled through the

county 911 emergency operations center

(aka EOC - they have EMDs plus dispatch

all ambulances county wide). So whether

it's a call for an ambulance or a medical

alarm, we transfer the call to EOC (and they

call us back to send a first responder fire

department rescue unit, if their protocol

dictates). So if EOC calls us to cancel, we

will. If the alarm company calls to cancel,

we transfer the call to them and our respond

-ers stay enroute until the county folks cancel

us.

EJ

Fayetteville NC Communications

--- Original Message ---

Does anyone have policies re cancellation

of medical alarms (Like the pushbutton

" Help, I've fallen and I can't get up! "

types)?

-Ken