Re: 911: Alarms (From Private Companies)

[Guest guest]

In my center we have two possibilities. If the alarm

is from the alarm panel we monitor, they are required

to respond even if a RP calls and cancels. If there

is a call from the alarm company about an alarm being

activated (ex/ADT), the units are sent responding.

Later if the same company calls back with a

cancellation we will cancel the units regardless of

their location. We always give our operator numbers

to the initial caller, and they talk with the same

operator if at all possible for cancellations. If the

business/residence needs help resetting the alarm the

units will continue and assist. The exception is one

fire department we dispatch for has their own protocol

and they continue to respond even if there was a

cancellation and no assistance is requested.

Hope this helps!

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Samara Wedel

EMD, EMT I/D

KQAS 3/4

Hesston, KS

emdsign@...

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