Re: 911 Cell and Domestic Violence

[Guest guest]

>It is therefore imperative

callers identify where they are before they say anything else to the 9-1-1

operator. This should include an address and/or any nearby landmarks to help

speed assistance to them.<

A tip for agencies starting the 911 cell phones for domestic violence

abuse victims programs.

I work for a State Police agency, and we receive the 911 cell calls...

These cell calls come from three states and include many city

jurisdictions...

The city in which our post is located recently started this type of

program...

When we receive a cell call within the city limits, we transfer the call

directly to their central dispatch...

When the violence victims are issued the phone they are coached to

advise immediately what city they are in... and then go ahead

with the pertinent information...

If they do this it saves valuable time in getting the call to the correct

agency....

This is a great program in many ways but until the PSAPS have

the technology to receive and address cell calls... I can see

some problems.

Weintraut