Guest guest Posted June 1, 2000 Report Share Posted June 1, 2000 Pat I know it must be scarry to train someone new. As a person trying to get into the field I know what I would want as a trainer. I would want someone who will explain the console and what each button is for. I would want someone who was patient but keeps me thinking. Share your experiences with the trainiee. That way they kind of know what kind of calls to expect. Iwant to know that even though it looks complicated at first it really isn't. Let them know if you have made mistakes. That way when they make them it won't seem so bad. I know dispatchers deal with life and death situations everyday and the job is not to be taken lightly but I also know a lot of dispatchers have a good sense of humor. Also invite them to subscribe to this listbot. I've learned a lot here. Maybe they will too. I hope I have helped. Tammy Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 1, 2000 Report Share Posted June 1, 2000 << We have no training procedures and I have had no training classes, just 14yrs on the department. I am doing this by the seat of my pants. >> Pat. you're headed in the right direction, giving copies of stuff. I'd would make a list of things that you give the trainee, the date you gave and have the trainee initial they received it. Then as you go over things such as policy/procedure, also document that with dates/initial. If you don't want to do a " daily observation report (DOR) " , keep daily notes and type up a weekly observation. This is where you can document (trainers HATE that word but it's very important) progress of the trainee or lack of progress. Record positive and negatives and hopefully you will have more positive then negatives! How long does your department allow for training? Make up a schedule of training.... what day you will do this, and what day you'll do that.. example : day 1 - issue maps, policies, locker, facility tour -- things like that. then day 2-explination of phone system and call answering procedrues... think about all you do then figure out the best way to teach someone. We did it that way for many many years and it worked well. Our regimented training program in just a year old and it's working just as well, even better, then our hodgepodge method of old. Kathy Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 1, 2000 Report Share Posted June 1, 2000 > > " If you don't want to do a " daily observation report (DOR) " , keep daily notes > and type up a weekly observation. > Does anyone have a copy of a " DOR " they can e mail me? As for how long I have to train I was told as long as this person needs. All I know is that he is a 51yr old male who came from the private sector as a trucking dispatcher. He does have some computer skills. The rumor mill is saying he is too old to conform to the pace/stress of this job. I am trying to stay away from this thinking and hope to give him an honest shot at this. But never having done this before I hope that I don't expect to much to soon. I guess all of you will be sick of hearing all my requests for impute before this is over. In case I forget later...Thanks in advance...Pat Eggers Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 3, 2000 Report Share Posted June 3, 2000 Pat, I'm sure with 14yrs on, you will do fine. Just teach the new kid, what you know. Be patient. Sorry about the loss of your daughter, hang in there, and remember what a nice reward it will be when he is all thru with training and doing well. All thanks to you. Best of luck Terry Quote Link to comment Share on other sites More sharing options...
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