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Re: 911:: Was Changing Times now Clocks losing times

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Sounds like someone needs to check your main power source for voltage

and cycles per second. Making sure you are using 110-120 at 60cps. A

slow cycle rate would tend to slow your clock down for sure.

Vern

retired

Newark,Ca PD/FD

Sara & Winfield wrote:

>

> " In our CAD, we can change times rather easily...however...the CAD has an

> internal clock that timestamps each entry and that cannot be changed. Now,

> as to the reliability of these times...don't bet on them. Our CAD clock

> constantly loses or gains time, and if the dispatcher doesn't (1) notice (2)

> take action....the discrepancy in times steadily increases. " Snipped

> Freida

> La Vergne PD

> -------------------------

> Oh so we aren't the only ones with different time zones throughout our room.

> We have several clocks in the room. The internal CAD clock that timestamps

> calls, the console clock that we use for times on cards and the radio, the

> computers each have internal time, LEADS/NCIC has a clock and prints on the

> printouts, etc. Each clock has a diffferent time. When the discrepancy

> starts to get way off someone changes it, but within a few days they are all

> off again. We usually change the CAD clock because it is easier than

> changing the console clocks. The CAD clock automatically timestamps certain

> times, others we manually enter kind of. For example when we put someone on

> the scene, we type the command then a clock comes up we can change it to

> match the time we have or the time they are on the scene in case we forgot

> to put it in at the exact time. When we enter a call for service the clock

> automatically puts in the received time, when these clocks are out of sync

> you can end up with some strange numbers. See if this makes sense...I

> receive a 9-1-1 call. Enter the call into CAD and it is automatically

> timestamped by CAD. I tone it using the console clock time on the radio.

> So on the radio and tape I just toned the call at 1014 hours. But due to the

> discrepancy in clock times the call shows received at 1010. Even though it

> in no way took me 4 minutes to tone the call. These are instances when I

> change the times. I pick one clock that I use all day long. That is the

> clock for all official times, I usually use the console clock because it is

> the one right in front of me. Oh I forgot a clock, the call recording device

> has a clock which we have no access to as dispatchers. So I guess that is

> the best one to use to show official times, no matter the time it will

> record you taking and dispatching the call and show the amount of time it

> took.

>

> As a side note anyone ever compare times with another agency. There is a

> two minute time warp between Madison County Sheriff's Office one county to

> the south of us and ourselves.

>

> Sara Winfield

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We had a wonderful CAD system, the POS2000 *HA HA* that would have a

different time at each

terminal. The new server took care of that.

We still have a problem with changing units. If I send unit a as primary

and unit b as backup and unit b

gets there first and I switch him to primary as he is going to get stuck

taking the report, when I put the

origional primary as back up all of his times are erased. The problem is

being addressed is what we are told.

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