Receiving packages from UPS or FedEx

[Guest guest]

BTW, I'm cross posting, so if you get this twice, sorry!

For those who order their supplements online, using either UPS or FedEx to

deliver them (as I do), I'm asking for advice. I'm having trouble receiving my

packages!

I've just had two separate experiences this week which have totally upset me.

The first was a shipment of pet supplies which weighed close to 40 lbs, to be

delivered by FedEx. 

The man rang my bell and left a huge heavy box just inside the door and split.

He didn't even identify himself, but as I was expecting the package I ran

downstairs to get it. (If I'm not quick,

packages disappear.) I had to break down the box, and carry the items upstairs

one step at a time. It was difficult as there were four separate heavy items.

Today, UPS ground, who was delivering my monthly order of supplements from

Vitacost did not ring my bell, but left my package worth over $140 outside IN

THE STREET! I don't live in some idyllic small town where that might seem

reasonable, but in Manhattan, New York City. An unguarded package might last

about five minutes, if that.

I called both Vitacost and UPS. Let's hear it for the tact of Vitacost's

customer service. When I told her what

had happened she laughed, I guess because I was so upset! If we had been face

to face she wouldn't have found me quite so funny! She told me that if I'd pay

another $140 they would replace the order. Oh, gee thanks! That's the last they

will EVER see of me.

UPS was more conciliatory. They assured me that they didn't think I was lying.

Apparently it will take 8 business days to " investigate. " I suggested they throw

in a psychiatric evaluation for the moron who left my stuff in the street. 

As bad as these two services are, the post office is even worse. They never

notify me if I have a package. I have to be lucky enough to stumble over it.

Books are usually safe. No one in my building seems to be a

reader.

If anyone has a system which works, I'd love to hear about it. 

Thanks for letting me vent...

Dianne

[Guest guest]

Goodness & you'd pay enough for the service? Now when I have things arrive

by courier it is a lovely man who RINGS me (my driveway is nearly 1/2 km)

and tells me the parcel is here - he actually lifted an airconditioner

(32kg) into my car, came down the drive with me and carried it into the

house AND brought my garbage bins in while he was waiting for me - I am

amazed!! Mountain BLue Service it's called - amazing! I drove him back up

the drive again - he says his truck wouldn't make it back up my drive and

was more than prepared to walk back up too - but I wouldn't hear of it!

(Most things go to the Post Office where they wont help at all regardless of

how heavy the parcel is)

Jane + hugs )

Speaking of UPS, a knock was on my door at 7:15PM and a swansons box is

there...the UPS man is gone. Often, a box is outside my door for a few hours

if I'm out....but so far so good, we're in a quiet area and I do live in an

apt..<

As I said earlier, my guess is that the men and women who deliver for FedEx

and UPS have had their schedules ramped up until they are attempting to meet

them by being slipshod.

I'm reminded of the Chaplin classic Modern Times in which he is working on

an assembly line which keeps being speeded up until Chaplin is actually

sucked into the machinery.

I'll bet this is a huge issue with stolen delivery packages...worldwide....<

And likely to get worse. I've seen a big difference even in the last six

months. My UPS guy didn't even ring my bell, just left the package in the

street and bolted.

There's a website called the complaints board. I think I will post my

experience there. The woman at Vitacost laughed when I mentioned how

dissatisfied I was. Maybe she'd like to try laughing on the unemployment

line. Unfortunately, I didn't ask for her name. I usually do.

Hugs, Dianne

[Guest guest]

I've had no complaints on delivery overall, sadly EVERYTHING with customer

service has declined in our country.....  

________________________________

To: DimethylSulfoxide-DMSO

Sent: Tuesday, May 8, 2012 11:34 PM

Subject: Receiving packages from UPS or FedEx

 

Speaking of UPS, a knock was on my door at 7:15PM and a swansons box is

there...the UPS man is gone.  Often, a box is outside my door for a few hours

if I'm out....but so far so good, we're in a quiet area and I do live in an

apt..<

As I said earlier, my guess is that the men and women who deliver for FedEx and

UPS have had their schedules ramped up until they are attempting to meet them by

being slipshod. 

I'm reminded of the Chaplin classic Modern Times in which he is working on an

assembly line which keeps being speeded up until Chaplin is actually sucked into

the machinery.

 

I'll bet this is a  huge issue with stolen delivery packages...worldwide....<

And likely to get worse. I've seen a big difference even in the last six months.

My UPS guy didn't even ring my bell, just left the package in the street and

bolted.

There's a website called the complaints board. I think I will post my experience

there. The woman at Vitacost laughed when I mentioned how dissatisfied I was.

Maybe she'd like to try laughing on the unemployment line. Unfortunately, I

didn't ask for her name. I usually do.

Hugs, Dianne