Guest guest Posted January 22, 2012 Report Share Posted January 22, 2012 Thanks , Yes, and personally I see it as not just *interesting* but part of a much wider and more worrying worldwide trend. It doesn't only affect New Zealand, nor is it confined to the issue of our autism classification. What we're witnessing here, to my mind, is a general trend to replace common sense, personal judgement and personal experience with rigid rulebook solutions. The result is that nobody (in this case benefit assessors) has to weigh up the circumstances and think for themselves any more; it's all going to be in previously " thunk-out " rulebooks in future. As an example of how widespread the trend already is, the same clearly applies to call centres. Ask them a question that's not covered in their book of standard answers, and all you get is one of their standard documented answers anyway! Oh well never mind! Computers will soon be in total control of everything and life will be completely organised and fair. (in a sceptical dynosaur mood today) --------- > Greetings: > It is interesting that what we might do in the USA in relationship to > autism might effect others in New Zealand??? > Possible tightening of autism raises fears > http://tvnz.co.nz/national-news/possible-tightening-autism-raises-fears-4696593 > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 22, 2012 Report Share Posted January 22, 2012 Eyre wrote: << What we're witnessing here, to my mind, is a general trend to replace common sense, personal judgement and personal experience with rigid rulebook solutions. The result is that nobody (in this case benefit assessors) has to weigh up the circumstances and think for themselves any more; it's all going to be in previously " thunk-out " rulebooks in future. >> So many Aspies find rigid rulebook solutions comforting, as they may not be comfortable adapting to life's uncertainties. But I guess it all depends on whose rules we're talking about. lol << As an example of how widespread the trend already is, the same clearly applies to call centres. Ask them a question that's not covered in their book of standard answers, and all you get is one of their standard documented answers anyway! >> I don't think this is really a rules issue per se. It's more about the sort of people typically employed by call centers. As these are usually low wage jobs, the call center is less able to attract skilled workers who are capable of thinking outside the box (assuming they even understand that there is a box). Thus, a script that provides a minimum level of assistance to customers, with Professor Google doing the real work. Best, ~CJ Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.