New 911 Call Taking &Training Software Availalble!!!!!!!!!!!!

[Guest guest]

Attention Dispatchers, Telecommunicators, Trainers, and Supervisors.

Does your agency need an inexpensive way to help train new employees

with call taking, while helping veteran dispatchers refresh their

skills?

If so, there is a new inexpensive call taking assistant software

available that can help new call takers as well as seasoned

dispatchers with their call taking skills. Introducing the " Sentry

911 Call Taking Assistant " software.

Information gathered by call takers is " gold " to us dispatchers!

Information can mean the difference between life and death of the

officers and personnel that are under out care. That's why call

takers need the best tools available to make sure their job is

completed successfully on each call taken. By utilizing this

affordable software your dispatchers can save time on each call,

reduce agency liability, and improve the standard of care to your

community.

The Sentry 911 Call Taking Assistant software was created from the

ground up within the PSAP environment. Meaning it is created from

dispatcher experience, and not completely from some training book or

manual. It is a stand-alone Windows program that is customizable to

your agency's nature codes and runs on the computer desktop

independent from all other CAD applications. This is why it is called

an " assistant. " The Sentry 911 Call taking Assistant is not a CAD,

calls for service or records management type software. It is the call

takers friend. Unlike some Windows software, you will find the user

interface is very simple to use with everything displayed and run

inside one Window. Once the call taker decides what type of call they

are taking, they simply click on the appropriate nature code button

and a list of primary questions is immediately presented to ask the

caller. For example, within my agency we use approximately 105

different nature codes. Each code has a list of primary questions to

ask the caller.

After spending several years in the public safety/911 career field it

has been my experience that a lot of agencies have and continue to

have struggles with rookie call takers and employee retention. Our

job is difficult enough, so anyone can see just how over whelming it

can be to new recruits. I've often heard more training is the answer.

Yes, we can send our employees to conferences, workshops, classes,

etc, but what about while on the daily job. Call per call? And then

there is the issue of training materials?

As far as training materials go; it seems in most agencies that they

are far too expensive and few between to be provided. So after

watching this dilemma go on for years I finally decided to try and

find an economical solution for all of us.

Thus the Sentry 911 Call Taking Assistant software was created. It is

call-taking 101 to the fullest. A tool that can help rookie call

takers learn the concepts of our job while refreshing us veterans. As

a fellow dispatcher/telecommunicator/trainer I wish my agency had

provided me with a tool like this!

There is a demo of the software that is ready to go. Please feel free

to contact me and get a copy. I can send it to you in the mail or by

email attachment. My email address is twa911@... The demo

software is a model of what was designed for my agency. Out of the

105 nature code buttons only a portion are activated, but there is

enough there for you to get a feel of how it works.

If you are a dispatcher tell your supervisor, superintendent or

commander. Show it to them. Tell them that it is out there.

Available! And that it is needed in your center.

One last thing, you may not believe it, but like I said the software

is very affordable to any agency's budget.

Please contact me at your convenience. We want to get your agency up

and running with this software as quickly and easily as possible.

When you do reply please leave your full name, agency name, a mailing

address, location, state, phone number, and contact person if you are

not the communications director.

Remember folks we are dispatchers. Modern day Sentries that stand at

attention upon the proverbial wall of our communities listening for

the faintest cry of help. We need the tools that will help us get

that help to the people that are in need!

Regards,

A.

Twa911@...

IXII Communications

Wilmington, NC