Re: Sign in lists

[Guest guest]

We have a system that works very well. Thought I would share:

When our patients arrive to the clinic, they whisper the name of their

favorite song to the receptionist along with their real name. The

receptionist then checks off their name and lets the therapist know that

their patient is waiting and what the song is...... When the therapist is

ready to treat that patient, he just sings that song as loudly as possible

and the patient knows it is their turn to come back for treatment. In this

way, we have been able to keep a lighthearted atmosphere, which the JCAHO

personnel thought was " Special, " Maintain MAXIMUM Safety and ANONYMITY and

maintain high Morale with staff!!

[Guest guest]

I have always felt a sign in list is important for verification of a patients

presense in the clinic during times of treatment. I know of some therapists

who have had to use this sign in sheet to verify to insurance companies of a

patients presense when the issue was being disputed by a patient.

Steve Marcum PT

[Guest guest]

How do you handle patient sign-in lists to comply with JCAHO guidelines and

preserve patient confidentiality? I have heard that some clinics have patients

sign their first name and last initial, some have a receptionist maintain the

list behind an enclosure, etc. Also, how do you call your patients in if not by

name? (We use Mr. or Ms. if we don't know the patient or if they prefer the

more formal greeting...)

Any and all ideas appreciated!

Helene Rosen

Beaumont Hospital

Royal Oak, MI

[Guest guest]

Sign in lists are a must for all OP settings -- not just JACHO facilities.

We had a few patients who disputed their presence in the clinic on a

particular day, and there was their signature to prove otherwise. Also

check-in and checkout times are valuable for a variety of reasons.

The previous names on the day list can be covered by a sheet of paper for

confidentiality for signing in. Receptionist check them out, letting them see

him/her do it. (Thus names following are not visible to patients.) This can

go awry sometimes.

Lucy Buckley PT

[Guest guest]

Steve,

You are absolutely correct that the sign in list is vital and a protection

for our offices. Not only does it establish that the patients presence to

the third party payer it is also a record of proof if and when a legal issue

may arise. I know of at least one case where a patient claimed to have been

sexually accosted on a particular date but there was no sign in record of the

individual being in the office for treatment as had been claimed. I have yet

to be seen in any physicians office where I haven't had to sign in. Some

nincompoop needs to get a grip on all of this PC c---!

A. Towne

[Guest guest]

We have a our sign in sheet in a three ring binder. We keep the binder

at the reception window where our secretary is. We keep the binder

closed except when someone is signing in. Our secretary can monitor to

make sure know one is looking through the sign in names.

Kathy berger

Manager of Physical Therapy

Mercy Medical Center, Canton, Ohio

helene rosen wrote:

original article:/group/ptmanager/?start=9166

> How do you handle patient sign-in lists to comply with JCAHO

guidelines and preserve patient confidentiality? I have heard that

some clinics have patients sign their first name and last initial,

some have a receptionist maintain the list behind an enclosure, etc.

Also, how do you call your patients in if not by name? (We use Mr. or

Ms. if we don't know the patient or if they prefer the more formal

greeting...)

>

> Any and all ideas appreciated!

>

> Helene Rosen

> Beaumont Hospital

> Royal Oak, MI

>

>