Re: creative scheduling ideas, please

[Guest guest]

I worked at a facility where the therapists had easy access to the scheduler (a

person not software) so that when overbooking became necessary the therapist

could easily be reached to o.k. it.. That way patients who were " particular "

still had a high degree of satisfaction, and because the " doublebooking " occured

within earshot of patients it became clear to the patients that it was an

accomodation for their convenience not to increase the bottomline. Please

excuse the run-on sentence it's friday the thirteenth and I'm firing on five out

of six cylinders

Greg Znajda PT

Director OP Rehab RNSMC

[Guest guest]

Maureen/Greg:

I am unclear as to why "overbooking" is occurring....I

assumed at first that the precept was to avoid downtime for your therapists

(Maureen's post), but it may also be to accommodate patient requests for

specific treatment times.....

In past clinics where I have worked, overbooking

was only done when there was a predictable "canceller" on the books....otherwise

what do you do when everyone shows up? Seems hard for me to believe that

some patient's receive less of a benefit from this overbooking concept.......

Just my 2 cents.....

G. Flickinger, PT

R Znajda wrote:

I worked at a facility where the therapists had easy

access to the scheduler (a

person not software) so that when overbooking became necessary the

therapist

could easily be reached to o.k. it.. That way patients who were "particular"

still had a high degree of satisfaction, and because the "doublebooking"

occured

within earshot of patients it became clear to the patients that it

was an

accomodation for their convenience not to increase the bottomline.

Please

excuse the run-on sentence it's friday the thirteenth and I'm firing

on five out

of six cylinders

Greg Znajda PT

Director OP Rehab RNSMC

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[Guest guest]

Maureen,

At our hospital, the PT's are the ones who decide when to selectively

overbook. Usually with my patients I try not to double book a pt in

their first 3 sessions. After that point they are usually doing some

supervised activities that doubling is not a problem. We also attempt

to double book pts with similar a diagnosis. If they both show up at

the same time sometimes a group activity can be performed (for example 2

pts working on balance activities can work together if they do not need

1:1 guarding at all times.) Just a few ideas.