Athena

[Guest guest]

I just went live 3/21. I had medinotes/lytec prior. Medinotes got bought out by

allscripts and they decided to drop it and not pursue certification. I am

actually in an EMR study through Medical Economics and they are covering the

costs for two years. It is very robust and comprehensive. They do all the claims

processing/posting which worked out well as my billing person just moved out of

state. Support services have been fantastic. Of course we have lots of growing

pains learning a new system and every patient is like a new patient. They can

only transfer over demographics, I have to input all of the history, etc.

medications do get imported directly from insurance data. That is very helpful

because you can see meds from other prescribers. The meaningful use/PQRI stuff

is pretty easy to input at each visit.

I will have to evaluate costs etc after the two years are up.

Margaret

Re: Best way to verify insurance benefits?

 

Agreed, I would love an answer to this. I've heard the Phreesia pad may help in

this regard with insurance verification, but have heard mixed reviews.

Frederick Elliott MD

Buffalo, NY

On Apr 11, 2012, at 10:38 PM, < davidbfeig@... > wrote:

 

I currently work for a company call zoomcare in their 1st (and so far

only) seattle office.

The company is based out of Portland, OR.

We do take most major insurances. I know we have a staff of benefit

checkers in the main Headquarters. I recall hearing about NEBO

systems or services which can verify insurance benefits online. Does

anyone have any experience with these services?

Today we have a patient come in for a visit. Apparently his insurance

card was way expired and it took an amazing amount of time for our

front desk staff to check him out, calling his parents trying to track

down the card. I don't know if a new check out procedure would avoid

this, but I wanted to ask about the online systems. It seems that an

unacceptably high amount of patients show up with no insurance card or

very expired one, and the additional work to solve this is starting to

be very disruptive to our patient flow.

I also don't know why people show up without the card and insist they

be seen and feel they don't have to pay anything because their mystery

insurance will pay eventually.