Re: Customer Service Vent!!!!!

[Guest guest]

Re: Customer Service Vent!!!!!

> Barb,

>

> Had you returned a tape prior to this happening? I found out this week

> that I had been cancelled for that reason. Go figure!

,

I've noticed that on the bottom of my receipts it does say " Return of tae-bo

Live Videos will result in cancellation of automatic delivery program unless

otherwise noted " .

I think they need a better system...what if you return a tape because you

don't like that particular tape? Guess you just have to make it super clear

to the customer service people that you don't want to cancel the whole

delivery

[Guest guest]

-You weren't the least negative. You're just frustrated and you

have every right to be.

As I've said before, I love Tae Bo, but they seriously have to do

something with customer service. Without good customer service, they

will not survive.

One of the gals at the other website that I post at, said were on a home shopping channel in Canada selling the new live 4

pack! These shopping channels generate huge sales. better be

prepared to handle all the customers he's trying to generate. Wow,

between informercials and a shopping channel, he's reaching out to a

lot of potential buyers.

You know, I would never be able to post this on Tae Bo's message

board. It would never get passed the moderators.

[Guest guest]

In a message dated 01/16/2000 11:45:55 PM Eastern Standard Time,

dstout5@... writes:

<< You know, I would never be able to post this on Tae Bo's message

board. It would never get passed the moderators. >>

sometimes, I cannot figure out why a post didn't make it.

I think there are alot of glitches in that system

Barb

who hasn't seen moderation stop people's feelings from getting hurt either

[Guest guest]

In a message dated 01/16/2000 8:40:10 PM Eastern Standard Time,

srferron@... writes:

<< Barb,

Had you returned a tape prior to this happening? I found out this week

that I had been canceled for that reason. Go figure!

:-)

>>

, it says right on the bill that if you return a tape that it

automatically cancels your monthly subscription, so if you want to continue

you have to reorder. That is really stupid, because there are some videos

that come in damaged, or incorrect, but that is their policy.

, who thinks needs to get a whole new customer service staff!

[Guest guest]

In a message dated 01/16/2000 8:56:40 PM Eastern Standard Time,

Horsemom2@... writes:

<< Barb

who also ordered the Basic automatic delivery for the new price and was

called back a few hours later saying I had to pay the old price so I

cancelled the order a few weeks ago >>

Barb, I called and they gave me the new price and just changed it on my

automatic delivery subscription. I would call again!!

[Guest guest]

"debbie stout" wrote:

original article:

-You weren't the least negative. You're just frustrated and you

have every right to be.

As I've said before, I love Tae Bo,

One of the gals at the other website that I post at, said were on a home shopping channel in Canada selling the new live 4

pack! These shopping channels generate huge sales. Wow,

between informercials and a shopping channel, he's reaching out to a

lot of potential buyers.

You know, I would never be able to post this on Tae Bo's message

board. It would never get passed the moderators. ,

Would it look something like this?

-who has had parts of her posts deleted over there as well and

knows the feeling.

[Guest guest]

Re: Customer Service Vent!!!!!

> Barb, I called and they gave me the new price and just changed it on my

> automatic delivery subscription. I would call again!!

,

Just make sure you check your bill when you get your next tape, because they

say they'll change it and then when you get your next bill it's still the

same price. Just double check them, because I think someone else (can't

remember who) had the same thing happen where they called to have the price

changed, but were still charged the old price. So, just make sure you get

the right price next time your tape comes!

[Guest guest]

>

> I am waiting till their left hand knows what the right one is doing

>

> Barb

> who will reorder from the website to avoid an untrained customer rep

Dear Barb,

Think of your ordering experience as an opportunity, a challenge, not a

problem. Maybe the powers that me have sent *us*--assertive,

intelligent, powerful women--to help TRAIN the untrained customer reps

at Tae-bo headquarters! We know exactly what we want and it's our job,

no our duty to all those new users out there, to make sure that the

customer service reps get it right!

LV, who's great at giving advice, but lousy at following it (I

gave up trying to deal with them and now just go to Sonya's new house

and watch her tapes!)

SSS