Re: I am so angry! (just need to vent)

[Guest guest]

I sympathize with you, . I get my Enbrel from Medco Special

Pharmacy, and it's shipped directly to me. I haven't had a problem with

UPS, but I always have to go round and round with the different people

at the pharmacy about the fact that my insurance allows for a 34-day

supply of meds. This means that for a 3-month supply, I am supposed to

get 7 boxes, not 6! They can't seem to get it through their heads.

When UPS delivers my Enbrel, someone has to sign for it. I wouldn't

want it sitting out in the sun spoiling, not knowing it was there. The

ice packs in mine have always been still frozen.

I wonder who will be held responsible for the cost of that valuable

product, the pharmacy or UPS. It should be UPS.

Sue

On Wednesday, August 9, 2006, at 10:24 PM, Overell wrote:

> I know a lot of you have had similar problems, but I am seeing red

> right

> now. I don't know who I'm angriest at, the pharmacy or UPS.

>

[Guest guest]

:

Very sorry to hear of your frustrating struggle. There are days when I say to

myself, " Can't ANYTHING be easy?!? " One thing I would suggest is that you take

the body of the e-mail you just wrote and put in into a letter. Find out who

the President of UPS is and every other person in the chain-of-command and send

it to ALL of them. Maybe then something will get done.

God bless you!

(Texas)

Overell <patricia.overell@...> wrote:

I know a lot of you have had similar problems, but I am seeing red

right

now. I don't know who I'm angriest at, the pharmacy or UPS.

I just started Humira, and now Blue Cross has forced me to change to a new

pharmacy from the local one I used for the first two months. I told them

when I set up the account that UPS would be a problem unless each and every

shipment included detailed directions to my house, and my phone number (more

about my on-going struggle with UPS later). I called them to check on the

shipment when it didn't arrive on Tuesday morning, I called twice more

Tuesday, and I called at least twice today. They finally called a UPS

supervisore, and my Humira arrived at 5:30 this evening. Surprise, surprise

- not! - the ice had melted and the package was well above the acceptable

temp. They will send a new one, but not before mid-day Friday. Which means

I will be a day late taking my Humira (if UPS actually gets it here this

time), and I have spent two full days sitting at home waiting, and will

spend at least another half-day Friday. They think I have nothing to do but

sit around waiting! And, the lady I talked to the last time said something

to the effect that if I just called them right away instead of waiting . . .

It seems like no one at UPS can read. The package was scheduled for

overnight delivery, but, yesterday, it seems they " forgot " to put the

package on the truck. So they just let it sit there, unrefrigerated, and

rescheduled the delivery for today. Despite the big label that says, " Keep

refrigerated " .

Now, UPS has been a problem for the 14 years I've lived in this house. Yes,

I've been fighting them for 14 years. They claim my house doesn't exist,

despite the fact that it's been here since 1926. And has the number painted

on the curb in two places, and has another sign out front with the number on

it. The problem is that the south side of the street is one city, and the

north side another one. They just assume that both sides are the same, and

so don't even bother to look in our block. The regular driver has it

figured out, but any time there's a sub, this happens. At least half a

dozen times a year, and each time I end up talking to the local supervisor

(different every time, it seems) who assures me that they'll put a note in

the file so every package will be automatically marked with as " Check for

special instructions " . Right.

Oh, I so look forward to going through this every month!

Thanks for letting me vent. Gotta get that nasty stress worked off somehow!

Gentle hugs,

South Pasadena, CA

See my galleries! - http://www.pbase.com/arenared986

[Guest guest]

Hi :

That all sounds so exasperating! Why did BC change

the place of service? Wasn't your local pharmacy in

the network or something? I think that you should

definately complain as high up as you can with the UPS

people about the Humira issue, and also let Humira

know what happened - after all they had to take back a

bad shipment because it had been left out, and that is

money lost to them. This stuff is not cheap. Maybe

having a sign out front of your street which says that

this is the City of ................. and on the other

side of the street saying this is the City of

.................? I don't know what else you can do

if they can't read their Guides. But I would

put in more complaints to the UPS people, for sure,

because this medication is essential to your health

and well being, and being late on the medication puts

you at risk for having to suffer through a flare.

Make it as good a complaint as you can, and as life or

death as you can too! I am sorry you have to go

through this, and hope that the next Humira package

gets there icy cold and on time!

Kathe in CA

P.S. Your house sounds charming - is it a Crafsman or

n? I love old houses.

--- Overell <patricia.overell@...>

wrote:

> I just started Humira, and now Blue Cross has forced

> me to change to a new> pharmacy from the local one I

used for the first two> months. I told them> when I

set up the account that UPS would be a> problem unless

each and every> shipment included detailed directions

to my house,> and my phone number (more> about my

on-going struggle with UPS later). I> called them to

check on the> shipment when it didn't arrive on

Tuesday morning, I> called twice more> Tuesday, and I

called at least twice today. They> finally called a

UPS> supervisore, and my Humira arrived at 5:30 this

> evening. Surprise, surprise> - not! - the ice had

melted and the package was well> above the acceptable

> temp. They will send a new one, but not before

> mid-day Friday. Which means I will be a day late

taking my Humira (if UPS> actually gets it here this

> time), > Thanks for letting me vent. Gotta get

that nasty> stress worked off somehow!

>

> Gentle hugs,

>

>

> South Pasadena, CA

> See my galleries! - http://www.pbase.com/arenared986

>

>

> [Non-text portions of this message have been

> removed]

>

>

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