Re: Question about Dr Goldberg Staff

[Guest guest]

Yes!!!!!!! I could not agree with you more!

---- Princess_GreenBean <legrow29@...> wrote:

> Please excuse me if this is a duplication. I didn't think I got this posted

the first time.

>

> Has anyone noticed that Dr Goldberg's staff doesn't have the bedside manner

and customer service that is professional and adequate for his patients parents

who are concerned about their children suffering from ? Has anyone noticed

that they don't seem to relay all of the information necessary to Dr Goldberg?

Dr Goldberg is a busy man and is a very good doctor. But it seems his staff

aren't very accommodating. And they are the gatekeepers you could say so its an

important link of communication between doctor and patient's parents and when

they don't accommodate it really causes unneeded stress on the parents. Has

anyone noticed this? Thanks.

>

[Guest guest]

I haven't experienced any of what you're talking about. We usually are assisted

with requests in a timely manner and his staff is always helpful and courteous.

I'm sorry to hear about your troubles. I do know the office staff is a little in

flux right now; one of their primary people is out on medical leave.

All the best,

Robyn

> From: Princess_GreenBean <legrow29@...>

> Subject: Question about Dr Goldberg Staff

>

> Date: Thursday, May 14, 2009, 12:16 PM

> Please excuse me if this is a duplication. I didn't

> think I got this posted the first time.

>

> Has anyone noticed that Dr Goldberg's staff doesn't

> have the bedside manner and customer service that is

> professional and adequate for his patients parents who are

> concerned about their children suffering from ? Has

> anyone noticed that they don't seem to relay all of the

> information necessary to Dr Goldberg? Dr Goldberg is a busy

> man and is a very good doctor. But it seems his staff

> aren't very accommodating. And they are the gatekeepers

> you could say so its an important link of communication

> between doctor and patient's parents and when they

> don't accommodate it really causes unneeded stress on

> the parents. Has anyone noticed this? Thanks.

[Guest guest]

Where do you live?

The first time our local pharmacy called Dr. G's office (4-5 years ago) the

pharmacist was slightly offended by the curt manner in which the office handled

the call- I happened to be watching and her mouth fell open and her eyes

widened. She said she hoped she didn't have to call again any time soon. I

explained that " that's how it is in California. No small talk, just get it

done. And everything moves faster. "

- in Mobile, Alabama

P.S. I was born and raised in California and there is a HUGE culture difference

from L.A. to L.A. (Lower Alabama to Los Angeles).

______________________________________

" You must write for children in the same way as you do for adults, only better. "

-Maxim Gorky (Aleksey Maksimovich Peshkov)

" Don't ask who's influenced me. A lion is made up of the lamb he's digested, and

I've been reading all my life. " -Giorgos Seferis (Greek Poet)

Reality lies beyond the horizon... Wonderwegian

Question about Dr Goldberg Staff

Please excuse me if this is a duplication. I didn't think I got this posted

the first time.

Has anyone noticed that Dr Goldberg's staff doesn't have the bedside manner

and customer service that is professional and adequate for his patients parents

who are concerned about their children suffering from ? Has anyone noticed

that they don't seem to relay all of the information necessary to Dr Goldberg?

Dr Goldberg is a busy man and is a very good doctor. But it seems his staff

aren't very accommodating. And they are the gatekeepers you could say so its an

important link of communication between doctor and patient's parents and when

they don't accommodate it really causes unneeded stress on the parents. Has

anyone noticed this? Thanks.

No virus found in this incoming message

Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

http://www.pctools.com/free-antivirus/

No virus found in this outgoing message

Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

http://www.pctools.com/free-antivirus/

[Guest guest]

Do you work in health care? 

 Sincerely Noel

From: Princess_GreenBean <legrow29@...>

Subject: Question about Dr Goldberg Staff

Date: Thursday, May 14, 2009, 12:16 PM

Please excuse me if this is a duplication. I didn't think I got this posted the

first time.

Has anyone noticed that Dr Goldberg's staff doesn't have the bedside manner and

customer service that is professional and adequate for his patients parents who

are concerned about their children suffering from ? Has anyone noticed that

they don't seem to relay all of the information necessary to Dr Goldberg? Dr

Goldberg is a busy man and is a very good doctor. But it seems his staff aren't

very accommodating. And they are the gatekeepers you could say so its an

important link of communication between doctor and patient's parents and when

they don't accommodate it really causes unneeded stress on the parents. Has

anyone noticed this? Thanks.

[Guest guest]

There is absolutely no telling how busy they are at Dr. G's office.  I try to

put myself in their shoes.   

However, I feel like sometimes the staff responds for Dr. G on my weekly

updates.  That is just my theory and I could be very wrong. 

From: Princess_GreenBean <legrow29@...>

Subject: Question about Dr Goldberg Staff

Date: Thursday, May 14, 2009, 2:16 PM

Please excuse me if this is a duplication. I didn't think I got this posted the

first time.

Has anyone noticed that Dr Goldberg's staff doesn't have the bedside manner and

customer service that is professional and adequate for his patients parents who

are concerned about their children suffering from ? Has anyone noticed that

they don't seem to relay all of the information necessary to Dr Goldberg? Dr

Goldberg is a busy man and is a very good doctor. But it seems his staff aren't

very accommodating. And they are the gatekeepers you could say so its an

important link of communication between doctor and patient's parents and when

they don't accommodate it really causes unneeded stress on the parents. Has

anyone noticed this? Thanks.

[Guest guest]

I have never had problems with Dr. Goldberg's staff. Actually, they are very

helpful and very responsible.

JR

From: fredacurl@...

Date: Thu, 14 May 2009 18:53:07 -0700

Subject: Re: Question about Dr Goldberg Staff

There is absolutely no telling how busy they are at Dr. G's office. I try to

put myself in their shoes.

However, I feel like sometimes the staff responds for Dr. G on my weekly

updates. That is just my theory and I could be very wrong.

From: Princess_GreenBean <legrow29@...>

Subject: Question about Dr Goldberg Staff

Date: Thursday, May 14, 2009, 2:16 PM

Please excuse me if this is a duplication. I didn't think I got this posted the

first time.

Has anyone noticed that Dr Goldberg's staff doesn't have the bedside manner and

customer service that is professional and adequate for his patients parents who

are concerned about their children suffering from ? Has anyone noticed that

they don't seem to relay all of the information necessary to Dr Goldberg? Dr

Goldberg is a busy man and is a very good doctor. But it seems his staff aren't

very accommodating. And they are the gatekeepers you could say so its an

important link of communication between doctor and patient's parents and when

they don't accommodate it really causes unneeded stress on the parents. Has

anyone noticed this? Thanks.

[Guest guest]

We no longer see Dr. G but I can tell you from my past experience

that Dr. G does, in fact, read the updates and does tell them what to

respond with so I doubt the staff is responding on their own.

Cheryl

~ http://www.gryffins-tail.blogspot.com ~

~@midian42~

On May 14, 2009, at 6:53 PM, FREDA CURL wrote:

>

>

> There is absolutely no telling how busy they are at Dr. G's

> office. I try to put myself in their shoes.

> However, I feel like sometimes the staff responds for Dr. G on my

> weekly updates. That is just my theory and I could be very wrong.

>

>

> From: Princess_GreenBean <legrow29@...>

> Subject: Question about Dr Goldberg Staff

>

> Date: Thursday, May 14, 2009, 2:16 PM

>

> Please excuse me if this is a duplication. I didn't think I got

> this posted the first time.

>

> Has anyone noticed that Dr Goldberg's staff doesn't have the

> bedside manner and customer service that is professional and

> adequate for his patients parents who are concerned about their

> children suffering from ? Has anyone noticed that they don't

> seem to relay all of the information necessary to Dr Goldberg? Dr

> Goldberg is a busy man and is a very good doctor. But it seems his

> staff aren't very accommodating. And they are the gatekeepers you

> could say so its an important link of communication between doctor

> and patient's parents and when they don't accommodate it really

> causes unneeded stress on the parents. Has anyone noticed this?

> Thanks.

>

>

[Guest guest]

When I think about Dr. G's office compared to other medical offices, I'm a

little amazed by all that they do. How many doctors get and read weekly update

on their patients? How many doctors review each RX refill every month? Those two

things right there have to be an enormous load on him and on his staff. Plus,

Dr. G is so great with our kids!

As so wisely pointed out, I think an individual's reaction to the brisk

efficiency of his staff might have more to do with what we're used to in a

cultural sense.

After many years of infertility, I finally got pregnant with my first child.

During one of my appointments, I mentioned to the doctor that I had a question

and his response was " what else is new. " Someone asked me why I didn't get a

doctor with a better bedside manner and I said it was because he was good and I

felt confident in his abilities. Unfortunately, a good bedside manner doesn't

necessarily bring a healthy baby safely into this world. Luckily, with my second

and third child, I ended up with an OBGYN who was good AND had an excellent

bedside manner.

All the best,

Robyn

> From: C. - Wonderwegian <carriecox@...>

> Subject: Re: Question about Dr Goldberg Staff

>

> Date: Thursday, May 14, 2009, 4:00 PM

> Where do you live?

>

> The first time our local pharmacy called Dr. G's office

> (4-5 years ago) the pharmacist was slightly offended by the

> curt manner in which the office handled the call- I happened

> to be watching and her mouth fell open and her eyes widened.

> She said she hoped she didn't have to call again any

> time soon. I explained that " that's how it is in

> California. No small talk, just get it done. And

> everything moves faster. "

>

> - in Mobile, Alabama

>

> P.S. I was born and raised in California and there is a

> HUGE culture difference from L.A. to L.A. (Lower Alabama to

> Los Angeles).

>

>

> ______________________________________

>

> " You must write for children in the same way as you do

> for adults, only better. " -Maxim Gorky (Aleksey

> Maksimovich Peshkov)

>

> " Don't ask who's influenced me. A lion is made

> up of the lamb he's digested, and I've been reading

> all my life. " -Giorgos Seferis (Greek Poet)

>

> Reality lies beyond the horizon... Wonderwegian

>

> Question about Dr Goldberg Staff

>

>

>

>

>

> Please excuse me if this is a duplication. I didn't

> think I got this posted the first time.

>

> Has anyone noticed that Dr Goldberg's staff

> doesn't have the bedside manner and customer service

> that is professional and adequate for his patients parents

> who are concerned about their children suffering from ?

> Has anyone noticed that they don't seem to relay all of

> the information necessary to Dr Goldberg? Dr Goldberg is a

> busy man and is a very good doctor. But it seems his staff

> aren't very accommodating. And they are the gatekeepers

> you could say so its an important link of communication

> between doctor and patient's parents and when they

> don't accommodate it really causes unneeded stress on

> the parents. Has anyone noticed this? Thanks.

>

>

>

>

>

>

> No virus found in this incoming message

> Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> http://www.pctools.com/free-antivirus/

>

> No virus found in this outgoing message

> Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> http://www.pctools.com/free-antivirus/

>

>

>

>

[Guest guest]

Another though to factor in is the area of speciality. These kids are trying and

the recovery is very slow. I remember when my sister was an aids doc and one day

I put my self in her shoes mentally. All of her patients were dieing,

litterally.The though of dealing with this daily, emotionally over whelmed me

and I gained a whole new respect for what all doctors go through. Years ago she

and I went camping and out of the blue she said " Sick people really suck!. " Just

consider the stress. Dr G is " VERY " driven and is having an amazing impact on

our kids. They do recover but consider dealing with 400 - 500 parents of

Autistic kids day in and day out. We are probably not the easiest group to deal

with. I know I am not!!!!

Bill

________________________________

From: Robyn & Greg Coggins <rngcoggs@...>

Sent: Friday, May 15, 2009 2:25:06 PM

Subject: Re: Question about Dr Goldberg Staff

When I think about Dr. G's office compared to other medical offices, I'm a

little amazed by all that they do. How many doctors get and read weekly update

on their patients? How many doctors review each RX refill every month? Those two

things right there have to be an enormous load on him and on his staff. Plus,

Dr. G is so great with our kids!

As so wisely pointed out, I think an individual's reaction to the brisk

efficiency of his staff might have more to do with what we're used to in a

cultural sense.

After many years of infertility, I finally got pregnant with my first child.

During one of my appointments, I mentioned to the doctor that I had a question

and his response was " what else is new. " Someone asked me why I didn't get a

doctor with a better bedside manner and I said it was because he was good and I

felt confident in his abilities. Unfortunately, a good bedside manner doesn't

necessarily bring a healthy baby safely into this world. Luckily, with my second

and third child, I ended up with an OBGYN who was good AND had an excellent

bedside manner.

All the best,

Robyn

> From: C. - Wonderwegian <carriecoxcomcast (DOT) net>

> Subject: Re: Question about Dr Goldberg Staff

> groups (DOT) com

> Date: Thursday, May 14, 2009, 4:00 PM

> Where do you live?

>

> The first time our local pharmacy called Dr. G's office

> (4-5 years ago) the pharmacist was slightly offended by the

> curt manner in which the office handled the call- I happened

> to be watching and her mouth fell open and her eyes widened.

> She said she hoped she didn't have to call again any

> time soon. I explained that " that's how it is in

> California. No small talk, just get it done. And

> everything moves faster. "

>

> - in Mobile, Alabama

>

> P.S. I was born and raised in California and there is a

> HUGE culture difference from L.A. to L.A. (Lower Alabama to

> Los Angeles).

>

>

> ____________ _________ _________ ________

>

> " You must write for children in the same way as you do

> for adults, only better. " -Maxim Gorky (Aleksey

> Maksimovich Peshkov)

>

> " Don't ask who's influenced me. A lion is made

> up of the lamb he's digested, and I've been reading

> all my life. " -Giorgos Seferis (Greek Poet)

>

> Reality lies beyond the horizon... Wonderwegian

>

> Question about Dr Goldberg Staff

>

>

>

>

>

> Please excuse me if this is a duplication. I didn't

> think I got this posted the first time.

>

> Has anyone noticed that Dr Goldberg's staff

> doesn't have the bedside manner and customer service

> that is professional and adequate for his patients parents

> who are concerned about their children suffering from ?

> Has anyone noticed that they don't seem to relay all of

> the information necessary to Dr Goldberg? Dr Goldberg is a

> busy man and is a very good doctor. But it seems his staff

> aren't very accommodating. And they are the gatekeepers

> you could say so its an important link of communication

> between doctor and patient's parents and when they

> don't accommodate it really causes unneeded stress on

> the parents. Has anyone noticed this? Thanks.

>

>

>

>

>

>

> No virus found in this incoming message

> Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> http://www.pctools. com/free- antivirus/

>

> No virus found in this outgoing message

> Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> http://www.pctools. com/free- antivirus/

>

>

>

>

[Guest guest]

Yes I understand this but I am really not referring to the Doctor's speciality. 

He's great.  His staff is curt and won't help professionally and this is

stressful to the parent who is dealing with their child who is suffering from

side effects from meds, having pain etc.  To have the staff reply " take motrin "

is really offensive because it's like the parent doesn't already know that?  Yes

there are hundreds of patients.  To the patient's parent it's their child.  I

had eye surgery years ago and the doctor was not only good, his staff was

courteous and that helped me relax and feel like I was in the right hands.  To

the doctor it's all in a days work but to the patient it is their life and to

the patient's parent that's their child. 

I just think the staff could be more accommodating and more helpful and

courteous instead of blowing their patients off by saying to do something that

they have already have done or not addressing the main parts of the questions to

the doctor.  A lot of these patients parents have quite a drive to get there,

not many live in the area.  That's another thing to deal with and to be a parent

of a child suffering this it's hard on them.  And to have the extra added stress

is too much.  It's not like you can go to another doctor and say " my child is in

pain " and they wonder why they are on antivirals or antifungals in the first

place obviously they don't think this will help because they don't believe it's

.  These patients parents are paying their salary too.  These are special

children and they need to remember that.

Hello Banana, I am a Tangerine.

________________________________

From: Bill klimas <klimas_bill@...>

Sent: Friday, May 15, 2009 1:16:12 PM

Subject: Re: Question about Dr Goldberg Staff

Another though to factor in is the area of speciality. These kids are trying and

the recovery is very slow. I remember when my sister was an aids doc and one day

I put my self in her shoes mentally. All of her patients were dieing,

litterally.The though of dealing with this daily, emotionally over whelmed me

and I gained a whole new respect for what all doctors go through. Years ago she

and I went camping and out of the blue she said " Sick people really suck!. " Just

consider the stress. Dr G is " VERY " driven and is having an amazing impact on

our kids. They do recover but consider dealing with 400 - 500 parents of

Autistic kids day in and day out. We are probably not the easiest group to deal

with. I know I am not!!!!

Bill

____________ _________ _________ __

From: Robyn & Greg Coggins <rngcoggssbcglobal (DOT) net>

groups (DOT) com

Sent: Friday, May 15, 2009 2:25:06 PM

Subject: Re: Question about Dr Goldberg Staff

When I think about Dr. G's office compared to other medical offices, I'm a

little amazed by all that they do. How many doctors get and read weekly update

on their patients? How many doctors review each RX refill every month? Those two

things right there have to be an enormous load on him and on his staff. Plus,

Dr. G is so great with our kids!

As so wisely pointed out, I think an individual's reaction to the brisk

efficiency of his staff might have more to do with what we're used to in a

cultural sense.

After many years of infertility, I finally got pregnant with my first child.

During one of my appointments, I mentioned to the doctor that I had a question

and his response was " what else is new. " Someone asked me why I didn't get a

doctor with a better bedside manner and I said it was because he was good and I

felt confident in his abilities. Unfortunately, a good bedside manner doesn't

necessarily bring a healthy baby safely into this world. Luckily, with my second

and third child, I ended up with an OBGYN who was good AND had an excellent

bedside manner.

All the best,

Robyn

> From: C. - Wonderwegian <carriecoxcomcast (DOT) net>

> Subject: Re: Question about Dr Goldberg Staff

> groups (DOT) com

> Date: Thursday, May 14, 2009, 4:00 PM

> Where do you live?

>

> The first time our local pharmacy called Dr. G's office

> (4-5 years ago) the pharmacist was slightly offended by the

> curt manner in which the office handled the call- I happened

> to be watching and her mouth fell open and her eyes widened.

> She said she hoped she didn't have to call again any

> time soon. I explained that " that's how it is in

> California. No small talk, just get it done. And

> everything moves faster. "

>

> - in Mobile, Alabama

>

> P.S. I was born and raised in California and there is a

> HUGE culture difference from L.A. to L.A. (Lower Alabama to

> Los Angeles).

>

>

> ____________ _________ _________ ________

>

> " You must write for children in the same way as you do

> for adults, only better. " -Maxim Gorky (Aleksey

> Maksimovich Peshkov)

>

> " Don't ask who's influenced me. A lion is made

> up of the lamb he's digested, and I've been reading

> all my life. " -Giorgos Seferis (Greek Poet)

>

> Reality lies beyond the horizon... Wonderwegian

>

> Question about Dr Goldberg Staff

>

>

>

>

>

> Please excuse me if this is a duplication. I didn't

> think I got this posted the first time.

>

> Has anyone noticed that Dr Goldberg's staff

> doesn't have the bedside manner and customer service

> that is professional and adequate for his patients parents

> who are concerned about their children suffering from ?

> Has anyone noticed that they don't seem to relay all of

> the information necessary to Dr Goldberg? Dr Goldberg is a

> busy man and is a very good doctor. But it seems his staff

> aren't very accommodating. And they are the gatekeepers

> you could say so its an important link of communication

> between doctor and patient's parents and when they

> don't accommodate it really causes unneeded stress on

> the parents. Has anyone noticed this? Thanks.

>

>

>

>

>

>

> No virus found in this incoming message

> Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> http://www.pctools. com/free- antivirus/

>

> No virus found in this outgoing message

> Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> http://www.pctools. com/free- antivirus/

>

>

>

>

[Guest guest]

Well said, Bill. We do have a tendency to be a little demanding when it comes to

our children. Our passion equals that of Dr. G's.

 

Robyn

> From: C. - Wonderwegian <carriecoxcomcast (DOT) net>

> Subject: Re: Question about Dr Goldberg Staff

> groups (DOT) com

> Date: Thursday, May 14, 2009, 4:00 PM

> Where do you live?

>

> The first time our local pharmacy called Dr. G's office

> (4-5 years ago) the pharmacist was slightly offended by the

> curt manner in which the office handled the call- I happened

> to be watching and her mouth fell open and her eyes widened.

> She said she hoped she didn't have to call again any

> time soon. I explained that " that's how it is in

> California. No small talk, just get it done. And

> everything moves faster. "

>

> - in Mobile, Alabama

>

> P.S. I was born and raised in California and there is a

> HUGE culture difference from L.A. to L.A. (Lower Alabama to

> Los Angeles).

>

>

> ____________ _________ _________ ________

>

> " You must write for children in the same way as you do

> for adults, only better. " -Maxim Gorky (Aleksey

> Maksimovich Peshkov)

>

> " Don't ask who's influenced me. A lion is made

> up of the lamb he's digested, and I've been reading

> all my life. " -Giorgos Seferis (Greek Poet)

>

> Reality lies beyond the horizon... Wonderwegian

>

> Question about Dr Goldberg Staff

>

>

>

>

>

> Please excuse me if this is a duplication. I didn't

> think I got this posted the first time.

>

> Has anyone noticed that Dr Goldberg's staff

> doesn't have the bedside manner and customer service

> that is professional and adequate for his patients parents

> who are concerned about their children suffering from ?

> Has anyone noticed that they don't seem to relay all of

> the information necessary to Dr Goldberg? Dr Goldberg is a

> busy man and is a very good doctor. But it seems his staff

> aren't very accommodating. And they are the gatekeepers

> you could say so its an important link of communication

> between doctor and patient's parents and when they

> don't accommodate it really causes unneeded stress on

> the parents. Has anyone noticed this? Thanks.

>

>

>

>

>

>

> No virus found in this incoming message

> Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> http://www.pctools. com/free- antivirus/

>

> No virus found in this outgoing message

> Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> http://www.pctools. com/free- antivirus/

>

>

>

>

[Guest guest]

I agree that many docs w/bad bedside manner can be brilliant enough that the

bedside manner doesn't matter as much, regardless of how they can make me feel.

I don't include Dr G in that, although when he did get mad at me once for

running out of meds, he didn't just chew me a new one, he tore two!  Then once

he calmed down, he realized it wasn't typical of me, compassionately asked me

what was going on w/me (I was very sick and couldn't function mentally), and

gave me advice that really helped me.  He was so ticked that he was about to

fire me and stop services on my two kids, but he caught himself and moved on and

helped me.

The office staff always seemed cold to me, but they always met our needs.  I've

worked in the medical office many years, and the level of work and organization

required of those girls is overwhelming.  It's hard to be cheery in that kind of

environment, and when you deal w/enough despairing stressed out parents, you

start to harden.  I have seen in the psych field, and in the especially in

the pain management field, staff tend to get rather harsh and militant within a

couple of years, and burn out is fierce and turnover almost a given.

In my office, we have a preschool for kids w/autism, and outpatient psych,

speech and OT services too.  We are blessed with parents who do constant teacher

appreciation and include the outpatient staff too, and it really does bond us -

the patients, parents, staff, and teachers, into a tighter knit community.  The

good cheer and warmth at the place I work is like nothing I've ever experienced

in the medical office.  And with Dr Goldberg's office, so many of us

out-of-towners are disconnected voices that don't have faces and so we don't

have connection.  I've had the people who seemed harsh to me also be very warm

and helpful at other times.

I wonder if we could figure out some way to do staff appreciation treats once a

month.  We may not be local, but if someone in the area could tell us of local

delivery places, people could band together to have pizza or nice treats sent to

the office once a month w/notes as to how much we appreciate them and all they

do.  It is harder work than most offices have to deal with and Dr G is intense

w/a capital tense lol! (Love 'im though.)  I forget we're not patients there

anymore, but I still feel enough appreciation to still send something.  Just

getting $5 each together could do something nice if anyone knows how that could

be pooled together and handled.

Just my thoughts .  Hope it helps.

________________________________

From: Robyn & Greg Coggins <rngcoggs@...>

Sent: Friday, May 15, 2009 1:25:06 PM

Subject: Re: Question about Dr Goldberg Staff

When I think about Dr. G's office compared to other medical offices, I'm a

little amazed by all that they do. How many doctors get and read weekly update

on their patients? How many doctors review each RX refill every month? Those two

things right there have to be an enormous load on him and on his staff. Plus,

Dr. G is so great with our kids!

As so wisely pointed out, I think an individual's reaction to the brisk

efficiency of his staff might have more to do with what we're used to in a

cultural sense.

After many years of infertility, I finally got pregnant with my first child.

During one of my appointments, I mentioned to the doctor that I had a question

and his response was " what else is new. " Someone asked me why I didn't get a

doctor with a better bedside manner and I said it was because he was good and I

felt confident in his abilities. Unfortunately, a good bedside manner doesn't

necessarily bring a healthy baby safely into this world. Luckily, with my second

and third child, I ended up with an OBGYN who was good AND had an excellent

bedside manner.

All the best,

Robyn

> From: C. - Wonderwegian <carriecoxcomcast (DOT) net>

> Subject: Re: Question about Dr Goldberg Staff

> groups (DOT) com

> Date: Thursday, May 14, 2009, 4:00 PM

> Where do you live?

>

> The first time our local pharmacy called Dr. G's office

> (4-5 years ago) the pharmacist was slightly offended by the

> curt manner in which the office handled the call- I happened

> to be watching and her mouth fell open and her eyes widened.

> She said she hoped she didn't have to call again any

> time soon. I explained that " that's how it is in

> California. No small talk, just get it done. And

> everything moves faster. "

>

> - in Mobile, Alabama

>

> P.S. I was born and raised in California and there is a

> HUGE culture difference from L.A. to L.A. (Lower Alabama to

> Los Angeles).

>

>

> ____________ _________ _________ ________

>

> " You must write for children in the same way as you do

> for adults, only better. " -Maxim Gorky (Aleksey

> Maksimovich Peshkov)

>

> " Don't ask who's influenced me. A lion is made

> up of the lamb he's digested, and I've been reading

> all my life. " -Giorgos Seferis (Greek Poet)

>

> Reality lies beyond the horizon... Wonderwegian

>

> Question about Dr Goldberg Staff

>

>

>

>

>

> Please excuse me if this is a duplication. I didn't

> think I got this posted the first time.

>

> Has anyone noticed that Dr Goldberg's staff

> doesn't have the bedside manner and customer service

> that is professional and adequate for his patients parents

> who are concerned about their children suffering from ?

> Has anyone noticed that they don't seem to relay all of

> the information necessary to Dr Goldberg? Dr Goldberg is a

> busy man and is a very good doctor. But it seems his staff

> aren't very accommodating. And they are the gatekeepers

> you could say so its an important link of communication

> between doctor and patient's parents and when they

> don't accommodate it really causes unneeded stress on

> the parents. Has anyone noticed this? Thanks.

>

>

>

>

>

>

> No virus found in this incoming message

> Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> http://www.pctools. com/free- antivirus/

>

> No virus found in this outgoing message

> Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> http://www.pctools. com/free- antivirus/

>

>

>

>

[Guest guest]

Hi, .

I didn't mean to imply Dr. G doesn't have a good bedside manner. It's actually

quite the opposite. I love him; we get along great! I especially love the way he

is with my boys. I was lamely attempting to point out that you don't always get

" everything " in a doctor's office and medical knowledge and competency are more

important to me than a good bedside manner. I feel the same way about the office

staff--as long as they are courteous and efficient (as Dr. G's staff has always

been with me) that's all that's important to me. It must be hard to see so many

families in turmoil all the time.

I apologize if my words implied anything else:-)

All the best,

Robyn

>

> > From: C. - Wonderwegian <carriecoxcomcast (DOT)

> net>

> > Subject: Re: Question about Dr Goldberg Staff

> > groups (DOT) com

> > Date: Thursday, May 14, 2009, 4:00 PM

> > Where do you live?

> >

> > The first time our local pharmacy called Dr. G's

> office

> > (4-5 years ago) the pharmacist was slightly offended

> by the

> > curt manner in which the office handled the call- I

> happened

> > to be watching and her mouth fell open and her eyes

> widened.

> > She said she hoped she didn't have to call again

> any

> > time soon. I explained that " that's how it is

> in

> > California. No small talk, just get it done. And

> > everything moves faster. "

> >

> > - in Mobile, Alabama

> >

> > P.S. I was born and raised in California and there is

> a

> > HUGE culture difference from L.A. to L.A. (Lower

> Alabama to

> > Los Angeles).

> >

> >

> > ____________ _________ _________ ________

> >

> > " You must write for children in the same way as

> you do

> > for adults, only better. " -Maxim Gorky (Aleksey

> > Maksimovich Peshkov)

> >

> > " Don't ask who's influenced me. A lion is

> made

> > up of the lamb he's digested, and I've been

> reading

> > all my life. " -Giorgos Seferis (Greek Poet)

> >

> > Reality lies beyond the horizon... Wonderwegian

> >

> > Question about Dr Goldberg Staff

> >

> >

> >

> >

> >

> > Please excuse me if this is a duplication. I

> didn't

> > think I got this posted the first time.

> >

> > Has anyone noticed that Dr Goldberg's staff

> > doesn't have the bedside manner and customer

> service

> > that is professional and adequate for his patients

> parents

> > who are concerned about their children suffering from

> ?

> > Has anyone noticed that they don't seem to relay

> all of

> > the information necessary to Dr Goldberg? Dr Goldberg

> is a

> > busy man and is a very good doctor. But it seems his

> staff

> > aren't very accommodating. And they are the

> gatekeepers

> > you could say so its an important link of

> communication

> > between doctor and patient's parents and when they

> > don't accommodate it really causes unneeded stress

> on

> > the parents. Has anyone noticed this? Thanks.

> >

> >

> >

> >

> >

> >

> > No virus found in this incoming message

> > Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> > http://www.pctools. com/free- antivirus/

> >

> > No virus found in this outgoing message

> > Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> > http://www.pctools. com/free- antivirus/

> >

> >

> >

> >

[Guest guest]

Ooops - I didn't take it that way re Dr G - I was simply agreeing w/you that

even if Dr G didn't have a good manner w/us, we'd go see him anyway, and even if

i didn't like how others in the office talked to me, I'd still go too .  I was

actually thinking about a I've known who was extremely good, and I sent people

to him all the time but warned them first, because he could be quite 'mean', but

he was stating things as he saw them.  I also go to a wonderful doctor here (a

D.O. that treats chronic pain), and his office staff - they are frequently so

rude I'm usually appalled.

 Sorry - I was up late and my brain goes off in tangents.  I also think Dr G is

an intense personality and I know he has a temper - which frankly he had every

reason to get ticked at me too. 

I was just thinking of the medical environment in general, and thinking of what

is it that makes some places friendlier than others.

I think it sounded like I was jumping on board to complain about 'them' and I'm

not - I'm so grateful and I really respect how his office runs like a machine.

Thanks -

________________________________

From: Robyn & Greg Coggins <rngcoggs@...>

Sent: Saturday, May 16, 2009 11:55:13 AM

Subject: Re: Question about Dr Goldberg Staff

Hi, .

I didn't mean to imply Dr. G doesn't have a good bedside manner. It's actually

quite the opposite. I love him; we get along great! I especially love the way he

is with my boys. I was lamely attempting to point out that you don't always get

" everything " in a doctor's office and medical knowledge and competency are more

important to me than a good bedside manner. I feel the same way about the office

staff--as long as they are courteous and efficient (as Dr. G's staff has always

been with me) that's all that's important to me. It must be hard to see so many

families in turmoil all the time.

I apologize if my words implied anything else:-)

All the best,

Robyn

>

> > From: C. - Wonderwegian <carriecoxcomcast (DOT)

> net>

> > Subject: Re: Question about Dr Goldberg Staff

> > groups (DOT) com

> > Date: Thursday, May 14, 2009, 4:00 PM

> > Where do you live?

> >

> > The first time our local pharmacy called Dr. G's

> office

> > (4-5 years ago) the pharmacist was slightly offended

> by the

> > curt manner in which the office handled the call- I

> happened

> > to be watching and her mouth fell open and her eyes

> widened.

> > She said she hoped she didn't have to call again

> any

> > time soon. I explained that " that's how it is

> in

> > California. No small talk, just get it done. And

> > everything moves faster. "

> >

> > - in Mobile, Alabama

> >

> > P.S. I was born and raised in California and there is

> a

> > HUGE culture difference from L.A. to L.A. (Lower

> Alabama to

> > Los Angeles).

> >

> >

> > ____________ _________ _________ ________

> >

> > " You must write for children in the same way as

> you do

> > for adults, only better. " -Maxim Gorky (Aleksey

> > Maksimovich Peshkov)

> >

> > " Don't ask who's influenced me. A lion is

> made

> > up of the lamb he's digested, and I've been

> reading

> > all my life. " -Giorgos Seferis (Greek Poet)

> >

> > Reality lies beyond the horizon... Wonderwegian

> >

> > Question about Dr Goldberg Staff

> >

> >

> >

> >

> >

> > Please excuse me if this is a duplication. I

> didn't

> > think I got this posted the first time.

> >

> > Has anyone noticed that Dr Goldberg's staff

> > doesn't have the bedside manner and customer

> service

> > that is professional and adequate for his patients

> parents

> > who are concerned about their children suffering from

> ?

> > Has anyone noticed that they don't seem to relay

> all of

> > the information necessary to Dr Goldberg? Dr Goldberg

> is a

> > busy man and is a very good doctor. But it seems his

> staff

> > aren't very accommodating. And they are the

> gatekeepers

> > you could say so its an important link of

> communication

> > between doctor and patient's parents and when they

> > don't accommodate it really causes unneeded stress

> on

> > the parents. Has anyone noticed this? Thanks.

> >

> >

> >

> >

> >

> >

> > No virus found in this incoming message

> > Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> > http://www.pctools. com/free- antivirus/

> >

> > No virus found in this outgoing message

> > Checked by PC Tools AntiVirus (5.0.1.1 - 10.100.130).

> > http://www.pctools. com/free- antivirus/

> >

> >

> >

> >

[Guest guest]

Hey, .

I reread what I wrote and realized it could be taken either way. I just wanted

to clarify. I, too, have my own brain issues.

Take care,

Robyn

> >

> > > From: C. - Wonderwegian <carriecoxcomcast (DOT)

> > net>

> > > Subject: Re: Question about Dr Goldberg

> Staff

> > > groups (DOT) com

> > > Date: Thursday, May 14, 2009, 4:00 PM

> > > Where do you live?

> > >

> > > The first time our local pharmacy called Dr.

> G's

> > office

> > > (4-5 years ago) the pharmacist was slightly

> offended

> > by the

> > > curt manner in which the office handled the call-

> I

> > happened

> > > to be watching and her mouth fell open and her

> eyes

> > widened.

> > > She said she hoped she didn't have to call

> again

> > any

> > > time soon. I explained that " that's how

> it is

> > in

> > > California. No small talk, just get it done. And

> > > everything moves faster. "

> > >

> > > - in Mobile, Alabama

> > >

> > > P.S. I was born and raised in California and

> there is

> > a

> > > HUGE culture difference from L.A. to L.A. (Lower

> > Alabama to

> > > Los Angeles).

> > >

> > >

> > > ____________ _________ _________ ________

> > >

> > > " You must write for children in the same way

> as

> > you do

> > > for adults, only better. " -Maxim Gorky

> (Aleksey

> > > Maksimovich Peshkov)

> > >

> > > " Don't ask who's influenced me. A

> lion is

> > made

> > > up of the lamb he's digested, and I've

> been

> > reading

> > > all my life. " -Giorgos Seferis (Greek Poet)

> > >

> > > Reality lies beyond the horizon... Wonderwegian

> > >

> > > Question about Dr Goldberg Staff

> > >

> > >

> > >

> > >

> > >

> > > Please excuse me if this is a duplication. I

> > didn't

> > > think I got this posted the first time.

> > >

> > > Has anyone noticed that Dr Goldberg's staff

> > > doesn't have the bedside manner and customer

> > service

> > > that is professional and adequate for his

> patients

> > parents

> > > who are concerned about their children suffering

> from

> > ?

> > > Has anyone noticed that they don't seem to

> relay

> > all of

> > > the information necessary to Dr Goldberg? Dr

> Goldberg

> > is a

> > > busy man and is a very good doctor. But it seems

> his

> > staff

> > > aren't very accommodating. And they are the

> > gatekeepers

> > > you could say so its an important link of

> > communication

> > > between doctor and patient's parents and when

> they

> > > don't accommodate it really causes unneeded

> stress

> > on

> > > the parents. Has anyone noticed this? Thanks.

> > >

> > >

> > >

> > >

> > >

> > >

> > > No virus found in this incoming message

> > > Checked by PC Tools AntiVirus (5.0.1.1 -

> 10.100.130).

> > > http://www.pctools. com/free- antivirus/

> > >

> > > No virus found in this outgoing message

> > > Checked by PC Tools AntiVirus (5.0.1.1 -

> 10.100.130).

> > > http://www.pctools. com/free- antivirus/

> > >

> > >

> > >

> > > [Non-text portions of this message have been

> removed]

> >

> >

> >

> >

> >

> >

> >

[Guest guest]

>

> Please excuse me if this is a duplication. I didn't think I got this

posted the first time.

>

> Has anyone noticed that Dr Goldberg's staff doesn't have the bedside

manner and customer service that is professional and adequate for his

patients parents who are concerned about their children suffering from

? Has anyone noticed that they don't seem to relay all of the

information necessary to Dr Goldberg? Dr Goldberg is a busy man and is a

very good doctor. But it seems his staff aren't very accommodating. And

they are the gatekeepers you could say so its an important link of

communication between doctor and patient's parents and when they don't

accommodate it really causes unneeded stress on the parents. Has anyone

noticed this? Thanks.

>

I have noticed a curtness, but the one staff member who was most

abrasive has not been on the phones the last several times I have

called. Yes, the cultural factor does weigh in as well. I am from AL

too and have decided that it is just one more thing I have to deal with

in the world of special needs.

They do have a great deal on their plates but we pay a great deal to be

a patient as well.

Hope it gets better.

[Guest guest]

Hello everyone-

I've been on this board for well over two years now- although I haven't written

in a while now...

I have watched many clips with Dr. G, and read many things he has written- and I

have no doubt he knows what he is talking about. He seems to be very concerned

about the progress of each child- and is open to trying things... I deeply

admire that. UCLA brain matters suggested him and said he was a great doctor.

I tried to get into him, sent all my papers and blood tests- I'm male, and was

24 at the time.

I have no doubt in Dr. Goldberg's abilities when I've talked to him in

conferencing.

I waited OVER A YEAR to get into his office, and the office staff became too

much to deal with. I broke down in tears several times! The main staff

attendant acted ASTOUNDED when I would call after several months to see if they

had any openings or any progress, etc. I couldn't have been nicer- and the

individual would tear my head off. I even got other doctors opinions about the

manner- and after a while they simply suggested I try to find another doctor

dealing with similar issues and a similar approach.

Even though I never got an appointment, nor was one ever set, the individual

still tried to keep the several hundred dollars as a retainer fee... even after

waiting for over a year to get in. My health advocate called as well,, and was

at their whitts end with some very specific people with the staff.

Needless to say I live in southern CA near Dr. Goldberg so it wouldn't have been

a hassel to drive to meet him- but I ended up flying all the way to southern

Texas to see another doctor. And I am still seeing him. Needless to say the

staff is much, much, nicer to deal with.

I should note- I don't even know if the same few staff members even work for Dr.

G anymore... so this shouldn't be taken as a scare to not see Dr. G.

I am just relating personal difficulties in years past.

I hope you and your children are ALL doing very very well.

- :-)

> >

> > Please excuse me if this is a duplication. I didn't think I got this

> posted the first time.

> >

> > Has anyone noticed that Dr Goldberg's staff doesn't have the bedside

> manner and customer service that is professional and adequate for his

> patients parents who are concerned about their children suffering from

> ? Has anyone noticed that they don't seem to relay all of the

> information necessary to Dr Goldberg? Dr Goldberg is a busy man and is a

> very good doctor. But it seems his staff aren't very accommodating. And

> they are the gatekeepers you could say so its an important link of

> communication between doctor and patient's parents and when they don't

> accommodate it really causes unneeded stress on the parents. Has anyone

> noticed this? Thanks.

> >

> I have noticed a curtness, but the one staff member who was most

> abrasive has not been on the phones the last several times I have

> called. Yes, the cultural factor does weigh in as well. I am from AL

> too and have decided that it is just one more thing I have to deal with

> in the world of special needs.

>

> They do have a great deal on their plates but we pay a great deal to be

> a patient as well.

>

> Hope it gets better.

>

[Guest guest]

I also wanted to mention I had the severe difficulties back in 2006 and first

part of 2007.

It was a while ago...

> >

> > Please excuse me if this is a duplication. I didn't think I got this

> posted the first time.

> >

> > Has anyone noticed that Dr Goldberg's staff doesn't have the bedside

> manner and customer service that is professional and adequate for his

> patients parents who are concerned about their children suffering from

> ? Has anyone noticed that they don't seem to relay all of the

> information necessary to Dr Goldberg? Dr Goldberg is a busy man and is a

> very good doctor. But it seems his staff aren't very accommodating. And

> they are the gatekeepers you could say so its an important link of

> communication between doctor and patient's parents and when they don't

> accommodate it really causes unneeded stress on the parents. Has anyone

> noticed this? Thanks.

> >

> I have noticed a curtness, but the one staff member who was most

> abrasive has not been on the phones the last several times I have

> called. Yes, the cultural factor does weigh in as well. I am from AL

> too and have decided that it is just one more thing I have to deal with

> in the world of special needs.

>

> They do have a great deal on their plates but we pay a great deal to be

> a patient as well.

>

> Hope it gets better.

>