Re: Appointmentquest security topic again--->imp call topic

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Sounds great.We have UpDox for faxing, portal and plan to sign on for higher fee for extended services- on line scheduling, on line patient registration that uploads to AC and online patient payment. Not sure we'll use all but exploring it.We have two main concerns: one that seems like once a month or more their server goes down?We're not sure but when we print to UpDox from AC it won't appear in UpDox and then will batch load at a later date. Not a big deal when faxing out consult letters but would be a big deal if using scheduling system.Second concern is specific to the integration of our practice management.Will be interested to hear others comments Aug 1. Weakland, MDBallard Neighborhood Doctors5416 Ave NWSeattle, WA 98107Phone: Fax:

I have long thought updox interesting but obscureTheir website not very helpfulBut I have been talking to them lately as I look for a way to create a medical neighborhood/a community for coordinationThey do hipaaand ba and have many services freeI suggest we explore all this on the nest imp call Wed Aug 1Sent from my iPod

Thanks Lynn. They really hide that link! I wasn't finding it but I knew it was there somewhere and in my email to the privacy officer, had asked about it. The link the privacy officer included in their reply below is NOT secure according to Firefox, Safari and IE. I am going to trial the Updox online scheduling- it would be nice to have a more compliant system- with more functionality and for only $4 more per month than what I'm paying now for AQ. Carla To: "practiceimprovement1 " <practiceimprovement1 > Sent: Thursday, July 19, 2012 10:54 PM Subject: RE: Appointmentquest security topic again

Carly if you go to the very short sign in page and it says Need stronger security?Switch to secure modeand you click the blue link it will put you into the https modeIt hasn't kicked me out yet.I'm not collecting insurance information so I'm cheerfully going to ignore #3 point and wait for them to come and find me :-)LynnTo:

From: carlygold@...Date: Thu, 19 Jul 2012 15:40:37 -0700Subject: Appointmentquest security topic again

I've posted a reply from AQ re: a few questions I had. In it, they state that they provider an encryption certificate when using the https address.... unfortunately, as I've looked at this the last few days, I cannot connect to the secure site- I am re-directed to the non-secure site and there is no confirmation of security in any of 3 browsers I've tried. This may spell the end of AQ for me. Anyone using Updox for scheduling with AC?Thank you for contacting AppointmentQuest with your questions.

1. "Patient contact and appointment information is kept private and shared only with account administrator and authorized personnel." This literally means that patient contact and appointment information is only accessible by you (as account administrator) and your staff members (business users on your account for whom you have created logins). By submitting support requests you are giving permission to AppointmentQuest staff to access your account, including appointments and contact information to the extend needed to fulfill your support request. AppointmentQuest staff is not authorized to access appointments and contact information outside of support requests. All internal access is recorded.

2. https://www.appointmentquest.com/ is fully HTTPS SSL protected. You can view certificate information from your browser.

3. Collecting insurance information through AppointmentQuest requires signed BA agreement. AppointmentQuest does not sign BA Agreements as accompany policy. If you intend to store patient privacy sensitive information in your online scheduling system you may consider choosing another scheduling provider that offers signed BA Agreements. This type of systems are usually in entire different price range.

Sincerely,

AppointmentQuest Privacy Officer

privacy@...

www.appointmentquest.com