universal upset person protocol on happymd.com

[Guest guest]

Sharlene, thanks for sharing. I really like this as sometimes I can do just fine and other times they can really push my buttons and then I get defensive. This way I have a set protocol to follow and will be able to stay focused that their problem is not necessarily my fault and if I did make a mistake I can apologize and they can be nicer about discussing it. If they are grumpy about coming in before refills that doesn't mean I should practice bad medicine for my standards (got bit that way -- patient talked me into skipping two visits -- blood pressure went from 130/80 to 230/110!) Very nice web site over all. We should see if he would do an IMP call for us since he does 1 hour initial consults for free.