repeated contact by ps's office

[Guest guest]

I have received a few calls, and did speak to the manager today. We

talked for nearly an hour - she wants me to give their office

another chance. She apologized profusely and basically relayed that

the ps doesn't always think before she speaks, and doesn't know what

she intended by saying 'we cried over your body because you had a

beautiful result and NOW look at you'. Basically, we went in

circles about her 'caring about me and respecting me and never

wanting to hurt me' She asked me to be a 'teacher' and help the ps

learn from this, and speak to her on Monday. She admitted it was

alot to ask a patient. I stressed that this is about her having a

huge issue with explant without reimplantation, and she better start

referring these cases who come to her, and didn't appreciate being

deceived in the process of choosing her.

According to the staff, she is 'devastated, and astonished ' that

this happened. Astonished is pretty amusing, considering you can't

really 'spin' what she said into something else. I mentioned all

the comments right before surgery and of course, the mgr could not

defend anything. She is a lovely person, so it was fine to speak to

her. She kept claiming the ps has such a great heart, and is a

great person. I just said ' I don't buy that but it's irrelevant, I

pay for skill and professionalism, I never thought she'd win an

award for her personality' I also made it clear I do not trust her,

and pointed out conflicting info she gave me. I let them know they

mislead me about her explant experience.

I was repeatedly told that she is 'very scared' for my outcome and

it's a 'very complicated' healing process (???) so I need to think

about coming back.

I am getting a formal fedex-d apology tomorrow. I let her know I

will reply in my time, but I am focusing on my healing and can no

longer engage in this drama - she crossed a line.

She put the medical assistant on, and she implored me to think of

medical questions - so, as I posted separately, she gave me a run

down of how they do post op care. She offered to take the stitches

out for me in 4 wks, even if i get care elsewhere in the meantime.

I thought I should keep that option open until I could think about

it further, because she said it could be when the ps is not there, -

also, she could even look at me next week to see how I am healing.

I said 'let me think about it, thank you for offering'.

Then, as if she thought better of her offer, she told me she'd have

to check with the ps though, to make sure it was ok with her that

she'd be seeing me and that she couldn't keep it from her afterall.

I interupted her to just forget it, I don't need anything from her,

and let's not put you in the middle of drama. I need to move on.

She insisted on discussing this further with the mgr then.

Anyhow, I don't want to continue putting energy into this. How

dysfunctional. The last thing I want is the ps' assistant going to

her and asking if she can see me, as if I NEED something from her or

as if I am 'admitting' that she is the only one to give me proper

care. I was just keeping my option open of having someone remove

breast stitches who does it all the time, but now it doesn't sound

worth it.

they've exhausted me with rehashing everything! But now, I have at

least gone on record with the practice mgr, and we'll see what this

letter brings.