Discount Auto Insurance for ADA Members/Liberty Mutual

[Guest guest]

I recently cancelled my auto insurance with Liberty Mutual after many years of

taking advantage of the ADA discount. I found the same exact coverage through

Ameriprise for considerably less. Liberty tried to reduce my premium, but were

not able to. I have had the Liberty amount paid through automatic withdrawal for

years. When I told them to cancel it, they informed me that they had not yet

billed me for $309, AFTER telling me they would credit the payment that had

already been made for that month, so that I would only pay for a partial month.

So, the $309 was some out of the blue amount they had not yet charged me for.

They then sent me a bill for the $309. I called and asked for clarification and

the guy told me I now had a " zero balance " . I asked him to double check it and

he did. I asked him to send me that in writing. When I received it, the $309 was

back on the statement. I called back and spoke to two other people about it and

got two different answers. Both told me the previous person was mistaken,

including the " zero balance " answer.

You might want shop around before assuming Liberty Mutual is the best option.

And, if you want to cancel with Liberty, be prepared for an unexpected expense!

W. Rowell, RD, LN

Montana State Hospital, Warm Spring, MT

Consultant Dietitian, Long Term Care

Certified LEAP Therapist

Owner, InfoSites: Content-rich Website Development