Re: 911:: Re: Dispatcher testing

April 6, 2002

Well Harry,

Dispatcher type tests, like the Perfex are designed to see how a person

reacts 1)under pressure, 2) listens and follows directions and 3)

multi-tasks. but it still doesn't mean a person who passes the Perfex will

make a " good " dispatcher.

I've never had a written test, other then the MMPI or what ever they call it

so I don't know what judge they are other then it shows a person can read and

write and follow instructions (do I see a thread here -- follow

instructions?)

I agree with you about the education level. Just because a person has gone

to college doesn't make them a better candidate for dispatching then the

person on the street. I hate how we now require our police officers to have

2 years of college.. it doesn't matter in what area, just so you've spent

the money and time in college!! so far it's not mandatory for dispatch

candidates but it's highly suggested.

Hiring is such a hit and miss situation. And a big part of being a

supervisor that I don't miss at all!!

kathy

April 7, 2002

> Hiring is such a hit and miss situation. >

Isn't that the truth!!!! We use a 280 question written test, (basic

knowledge), the Perfex, a Peer Review (dispatchers (no superivsiors)

interviewing w/basic questions) and an Oral Board. We have been

short-staffed since last Feb (I know, who hasn't??) and have hired

6 to 8 people in that time and only 2 are still there. Wouldn't it

be nice if people had ingredient lists (like food) that show: handles

stress, can work long hours, or cries when yelled at. Sure would make

our lives easier. . .

Roscommon (MI) County Central Dispatch

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