Fw: [FirematicEvents] Tucson Fire establishes 911 customer service line - Home

[Guest guest]

From the FirematicEvents Yahoogroup a link to the story about Tucson AZ

establishing a customer service 10 digit line for people to complain about 9-1-1

service.   The text is also copied below.

Rich Dean, , New Jersey USA 07405

Member of FD since 1973, Telecommunicator at PD 1975 - 2009,

Driver at Tri-Boro First Aid Squad since 2000, Enterprise Rent A Car Customer

Service Driver since Dec 2010, Railfan and Roadgeek since birth.

OMG (ask me privately what this means, it might not be what you think)

TUCSON (KGUN9-TV) - The Tucson Fire Department has established a customer

service line for the public to report their experiences when using the 911

System.

Tricia , a spokesperson with Tucson Fire tells KGUN9 there have been

numerous reports of callers getting a busy signal and other difficulties getting

through to 911.

The purpose of the new customer service line is to collect information directly

from callers. The information will help Tucson Fire identify if there is a

problem and where it has occurred, says .

The customer service line message redirects all callers with an emergency to

call 911.

Tucson Fire is asking those people who would like to report a problem to provide

the following information when calling:

• Date, time and general location of the 911 call

• What they experienced

• Phone number they were calling from

• Type of phone used to make the call (example: cell phone or land line)

The information obtained will help Tucson Fire further improve their 911 System.

 

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>http://www.kgun9.com/news/local/131242539.html

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>TUCSON (KGUN9-TV) - The Tucson Fire Department has established a customer

service line for the public to report their experiences when using the 911

System.

>Tricia , a spokesperson with Tucson Fire tells KGUN9 there have been

numerous reports of callers getting a busy signal and other difficulties getting

through to 911.

>The purpose of the new customer service line is to collect information directly

from callers. The information will help Tucson Fire identify if there is a

problem and where it has occurred, says .

>

>The customer service line message redirects all callers with an emergency to

call 911.

>Tucson Fire is asking those people who would like to report a problem to

provide the following information when calling:

>

>• Date, time and general location of the 911 call

>• What they experienced

>• Phone number they were calling from

>• Type of phone used to make the call (example: cell phone or land line)

>

>The information obtained will help Tucson Fire further improve their 911

System.

>