PIP claims

[Guest guest]

Dear all,

What steps have you taken as a business to ensure that PIP clients pay their

bills? Present example: client who was seen x 1 for eval and did not come back

based on being told that his PIP coverage was getting lean. Fast forward to the

attorney sending a letter asking for a lien on the account so that we will be

paid in 2035 when the claim closes. (Sarcasm intended). The client is educated

upon their first visit that we accept payment and not a lien, so there is full

disclosure and acceptance of client fiscal responsibility for their care.

Our office staff goes above and beyond checking insurance coverage beforehand

and this one slipped by. I would love to be able to take a VISA deposit at the

beginning of treatment so that, in the case that the PIP is closed, the client

pays for their treatment and settles up with their claim once it closes. Has

anyone done this and any other ideas to prevent this from happening?

Many thanks,

Hampton PT, WCS, BCB-PMD

Core Physical Therapy: the specialty clinic

1514-12th Street, Suite 103

Bellingham, WA 98225