wait times to new evaluations

[Guest guest]

I am curious what most outpatient clinics strive for in regards to quality

access to services. What is the target for wait time to new evaluation?

Obviously the quicker the better; I would just like to poll to see what

benchmark others are using. Also, if others have implemented a successful

strategy to speed up wait times to new evaluations/entry I would appreciate

hearing what worked.

Thanks-

Jeanne Bradshaw, PT, OCS

Director of Rehabilitation Services

Appalachian Regional Healthcare System

Post Office Box 2600

Boone, NC 28607

phone

fax

www.apprhs.org<http://www.apprhs.org>

" Making Life Better "

P Please consider the environment before printing this e-mail

________________________________

From: PTManager [mailto:PTManager ] On Behalf Of

scott hankins

Sent: Friday, April 22, 2011 10:33 PM

To: PTManager

Subject: When to hire another FTE

Can anyone give me a tried and true formula or KPI (if there is one) that

triggers you to hire a part time or full time FTE? I have used pts/FTE ratios

for quality management, payroll expense/visit ratios or inability to get evals

in 3-5 business days. Let me know if you have used these and what your ratios

are or if you have other triggers you use.

Thanks a million in advance,

Hankins, PT

Owner

Synergy Therapies, LLC