Re: On demand or room service meal ordering in large acute care hospitals

[Guest guest]

Dan, I work in a 530 bed tertiary care hospital and we implemented " room

service " about 18 months ago and it has been a great success. It did not have a

negative impact on PT, OT or Speech.

From: PTManager [mailto:PTManager ] On Behalf Of

Dan

Sent: Wednesday, August 17, 2011 1:00 PM

To: PTManager

Subject: " On demand " or " room service " meal ordering in large acute

care hospitals

Hello,

Our large, not-for-profit, level I Trauma center and teaching hospital has a new

initiative under investigation. It's whether patients could be reliably served

meals not on a set schedule but rather on demand, whenever they want to eat. The

reason is to improve customer satisfaction. However, our food services managers

recognize that this would impact a variety of other departments, including ours,

so they have convened a couple of meetings to look into it.

The current inclination is to try to pilot it on a couple of units, such as Peds

and OB/GYN, which wouldn't bother us much because a different department covers

Pediatric therapies and we don't see many in OB/GYN. At a meeting on this today,

I was asked to check with others who work in PT/OT/SLP about whether their

facility does anything like this, or if they've tried it already and it didn't

work.

Appreciate any feedback, thanks.

Dan Gaskell

Carilion Clinic

Roanoke, VA

________________________________

This message is intended for the sole use of the addressee, and may contain

information that is privileged, confidential and exempt from disclosure under

applicable law. If you are not the addressee you are hereby notified that you

may not use, copy, disclose, or distribute to anyone the message or any

information contained in the message. If you have received this message in

error, please immediately advise the sender by reply email and delete this

message.

[Guest guest]

Dan,

I am a manager in a 624 bed Level 1 Trauma center which has implemented the

" room service " for a year with no known impact to PT/OT/SLP services.

From: PTManager [mailto:PTManager ] On Behalf Of

Zarosinski,

Sent: Wednesday, August 17, 2011 6:28 PM

To: PTManager

Subject: RE: " On demand " or " room service " meal ordering in large

acute care hospitals

Dan, I work in a 530 bed tertiary care hospital and we implemented " room

service " about 18 months ago and it has been a great success. It did not have a

negative impact on PT, OT or Speech.

From: PTManager <mailto:PTManager%40yahoogroups.com>

[mailto:PTManager <mailto:PTManager%40yahoogroups.com>] On Behalf

Of Dan

Sent: Wednesday, August 17, 2011 1:00 PM

To: PTManager <mailto:PTManager%40yahoogroups.com>

Subject: " On demand " or " room service " meal ordering in large acute

care hospitals

Hello,

Our large, not-for-profit, level I Trauma center and teaching hospital has a new

initiative under investigation. It's whether patients could be reliably served

meals not on a set schedule but rather on demand, whenever they want to eat. The

reason is to improve customer satisfaction. However, our food services managers

recognize that this would impact a variety of other departments, including ours,

so they have convened a couple of meetings to look into it.

The current inclination is to try to pilot it on a couple of units, such as Peds

and OB/GYN, which wouldn't bother us much because a different department covers

Pediatric therapies and we don't see many in OB/GYN. At a meeting on this today,

I was asked to check with others who work in PT/OT/SLP about whether their

facility does anything like this, or if they've tried it already and it didn't

work.

Appreciate any feedback, thanks.

Dan Gaskell

Carilion Clinic

Roanoke, VA

________________________________

This message is intended for the sole use of the addressee, and may contain

information that is privileged, confidential and exempt from disclosure under

applicable law. If you are not the addressee you are hereby notified that you

may not use, copy, disclose, or distribute to anyone the message or any

information contained in the message. If you have received this message in

error, please immediately advise the sender by reply email and delete this

message.

[Guest guest]

We've had room service for a couple of years and it's been very successful. On

the inpatient rehab unit, we had to work out some processes with OT, PT and SLP

to coordinate appointments around meals but we've been able to do that.

Lori Stoddart, OTRL

Inpatient Therapy Manager

Physical Rehabilitation Services

Henry Ford Wyandotte Hospital

2333 Biddle Avenue

Wyandotte, MI 48192

734/246-8963

lstodda1@...

[cid:image003.png@...]

From: PTManager [mailto:PTManager ] On Behalf Of

, E

Sent: Thursday, August 18, 2011 8:39 AM

To: PTManager

Subject: RE: " On demand " or " room service " meal ordering in large

acute care hospitals

Dan,

I am a manager in a 624 bed Level 1 Trauma center which has implemented the

" room service " for a year with no known impact to PT/OT/SLP services.

From: PTManager <mailto:PTManager%40yahoogroups.com>

[mailto:PTManager <mailto:PTManager%40yahoogroups.com>] On Behalf

Of Zarosinski,

Sent: Wednesday, August 17, 2011 6:28 PM

To: PTManager <mailto:PTManager%40yahoogroups.com>

Subject: RE: " On demand " or " room service " meal ordering in large

acute care hospitals

Dan, I work in a 530 bed tertiary care hospital and we implemented " room

service " about 18 months ago and it has been a great success. It did not have a

negative impact on PT, OT or Speech.

From:

PTManager <mailto:PTManager%40yahoogroups.com><mailto:PTManager%4\

0yahoogroups.com>

[mailto:PTManager <mailto:PTManager%40yahoogroups.com><mailto:PTM\

anager%40yahoogroups.com>] On Behalf Of Dan

Sent: Wednesday, August 17, 2011 1:00 PM

To:

PTManager <mailto:PTManager%40yahoogroups.com><mailto:PTManager%4\

0yahoogroups.com>

Subject: " On demand " or " room service " meal ordering in large acute

care hospitals

Hello,

Our large, not-for-profit, level I Trauma center and teaching hospital has a new

initiative under investigation. It's whether patients could be reliably served

meals not on a set schedule but rather on demand, whenever they want to eat. The

reason is to improve customer satisfaction. However, our food services managers

recognize that this would impact a variety of other departments, including ours,

so they have convened a couple of meetings to look into it.

The current inclination is to try to pilot it on a couple of units, such as Peds

and OB/GYN, which wouldn't bother us much because a different department covers

Pediatric therapies and we don't see many in OB/GYN. At a meeting on this today,

I was asked to check with others who work in PT/OT/SLP about whether their

facility does anything like this, or if they've tried it already and it didn't

work.

Appreciate any feedback, thanks.

Dan Gaskell

Carilion Clinic

Roanoke, VA

________________________________

This message is intended for the sole use of the addressee, and may contain

information that is privileged, confidential and exempt from disclosure under

applicable law. If you are not the addressee you are hereby notified that you

may not use, copy, disclose, or distribute to anyone the message or any

information contained in the message. If you have received this message in

error, please immediately advise the sender by reply email and delete this

message.

[Guest guest]

Hi Dan,

 

This program has been in place at our hospital for the last 1 year. This has not

had a major impact on our PT schedule. Since majority of inpatients are

bedside, the therapists have the flexibility to go to another patient if their

patient is eating. Patients love this flexibility.

 

Pam Eluri,PT,MS 

Subject: " On demand " or " room service " meal ordering in large acute

care hospitals

To: PTManager

Date: Wednesday, August 17, 2011, 3:59 PM

 

Hello,

Our large, not-for-profit, level I Trauma center and teaching hospital has a new

initiative under investigation. It's whether patients could be reliably served

meals not on a set schedule but rather on demand, whenever they want to eat. The

reason is to improve customer satisfaction. However, our food services managers

recognize that this would impact a variety of other departments, including ours,

so they have convened a couple of meetings to look into it.

The current inclination is to try to pilot it on a couple of units, such as Peds

and OB/GYN, which wouldn't bother us much because a different department covers

Pediatric therapies and we don't see many in OB/GYN. At a meeting on this today,

I was asked to check with others who work in PT/OT/SLP about whether their

facility does anything like this, or if they've tried it already and it didn't

work.

Appreciate any feedback, thanks.

Dan Gaskell

Carilion Clinic

Roanoke, VA

[Guest guest]

I can echo Pam's response. I believe it's been in place at our facility

approximately 2 years with no significant impact on IP PT.

Dawn , PT, MBA

Director of Physical Therapy

St. Francis Hospital

Roslyn, NY

________________________________

From: PTManager [mailto:PTManager ] On

Behalf Of Padmaja Eluri

Sent: Thursday, August 18, 2011 9:51 PM

To: PTManager

Subject: Re: " On demand " or " room service " meal ordering in

large acute care hospitals

Hi Dan,

This program has been in place at our hospital for the last 1 year. This

has not had a major impact on our PT schedule. Since majority of

inpatients are bedside, the therapists have the flexibility to go to

another patient if their patient is eating. Patients love this

flexibility.

Pam Eluri,PT,MS

From: Dan <danielgaskell@... <mailto:danielgaskell%40yahoo.com> >

Subject: " On demand " or " room service " meal ordering in

large acute care hospitals

To: PTManager <mailto:PTManager%40yahoogroups.com>

Date: Wednesday, August 17, 2011, 3:59 PM

Hello,

Our large, not-for-profit, level I Trauma center and teaching hospital

has a new initiative under investigation. It's whether patients could be

reliably served meals not on a set schedule but rather on demand,

whenever they want to eat. The reason is to improve customer

satisfaction. However, our food services managers recognize that this

would impact a variety of other departments, including ours, so they

have convened a couple of meetings to look into it.

The current inclination is to try to pilot it on a couple of units, such

as Peds and OB/GYN, which wouldn't bother us much because a different

department covers Pediatric therapies and we don't see many in OB/GYN.

At a meeting on this today, I was asked to check with others who work in

PT/OT/SLP about whether their facility does anything like this, or if

they've tried it already and it didn't work.

Appreciate any feedback, thanks.

Dan Gaskell

Carilion Clinic

Roanoke, VA

[Guest guest]

I can echo Pam's response. I believe it's been in place at our facility

approximately 2 years with no significant impact on IP PT.

Dawn , PT, MBA

Director of Physical Therapy

St. Francis Hospital

Roslyn, NY

________________________________

From: PTManager [mailto:PTManager ] On

Behalf Of Padmaja Eluri

Sent: Thursday, August 18, 2011 9:51 PM

To: PTManager

Subject: Re: " On demand " or " room service " meal ordering in

large acute care hospitals

Hi Dan,

This program has been in place at our hospital for the last 1 year. This

has not had a major impact on our PT schedule. Since majority of

inpatients are bedside, the therapists have the flexibility to go to

another patient if their patient is eating. Patients love this

flexibility.

Pam Eluri,PT,MS

From: Dan <danielgaskell@... <mailto:danielgaskell%40yahoo.com> >

Subject: " On demand " or " room service " meal ordering in

large acute care hospitals

To: PTManager <mailto:PTManager%40yahoogroups.com>

Date: Wednesday, August 17, 2011, 3:59 PM

Hello,

Our large, not-for-profit, level I Trauma center and teaching hospital

has a new initiative under investigation. It's whether patients could be

reliably served meals not on a set schedule but rather on demand,

whenever they want to eat. The reason is to improve customer

satisfaction. However, our food services managers recognize that this

would impact a variety of other departments, including ours, so they

have convened a couple of meetings to look into it.

The current inclination is to try to pilot it on a couple of units, such

as Peds and OB/GYN, which wouldn't bother us much because a different

department covers Pediatric therapies and we don't see many in OB/GYN.

At a meeting on this today, I was asked to check with others who work in

PT/OT/SLP about whether their facility does anything like this, or if

they've tried it already and it didn't work.

Appreciate any feedback, thanks.

Dan Gaskell

Carilion Clinic

Roanoke, VA

[Guest guest]

I can echo Pam's response. I believe it's been in place at our facility

approximately 2 years with no significant impact on IP PT.

Dawn , PT, MBA

Director of Physical Therapy

St. Francis Hospital

Roslyn, NY

________________________________

From: PTManager [mailto:PTManager ] On

Behalf Of Padmaja Eluri

Sent: Thursday, August 18, 2011 9:51 PM

To: PTManager

Subject: Re: " On demand " or " room service " meal ordering in

large acute care hospitals

Hi Dan,

This program has been in place at our hospital for the last 1 year. This

has not had a major impact on our PT schedule. Since majority of

inpatients are bedside, the therapists have the flexibility to go to

another patient if their patient is eating. Patients love this

flexibility.

Pam Eluri,PT,MS

From: Dan <danielgaskell@... <mailto:danielgaskell%40yahoo.com> >

Subject: " On demand " or " room service " meal ordering in

large acute care hospitals

To: PTManager <mailto:PTManager%40yahoogroups.com>

Date: Wednesday, August 17, 2011, 3:59 PM

Hello,

Our large, not-for-profit, level I Trauma center and teaching hospital

has a new initiative under investigation. It's whether patients could be

reliably served meals not on a set schedule but rather on demand,

whenever they want to eat. The reason is to improve customer

satisfaction. However, our food services managers recognize that this

would impact a variety of other departments, including ours, so they

have convened a couple of meetings to look into it.

The current inclination is to try to pilot it on a couple of units, such

as Peds and OB/GYN, which wouldn't bother us much because a different

department covers Pediatric therapies and we don't see many in OB/GYN.

At a meeting on this today, I was asked to check with others who work in

PT/OT/SLP about whether their facility does anything like this, or if

they've tried it already and it didn't work.

Appreciate any feedback, thanks.

Dan Gaskell

Carilion Clinic

Roanoke, VA