Re: Billing Services - Is it normal to pass on the cost of a software upgrade

[Guest guest]

I don't use a billing service, but I did, and I think this would typically be

their cost to bear (although they may charge you more). Linnea

To: PTManager

From: karlbeb@...

Date: Sun, 23 Oct 2011 23:59:50 +0000

Subject: Billing Services - Is it normal to pass on the cost of a

software upgrade

Hi Group,

I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of collected

insurance revenues to the billing service and 2% of copays. Your thoughts?

Thanks!!

Karl Bebendorf PT, DPT, OCS

Atlas PT

Denver, CO

[Guest guest]

I don't use a billing service, but I did, and I think this would typically be

their cost to bear (although they may charge you more). Linnea

To: PTManager

From: karlbeb@...

Date: Sun, 23 Oct 2011 23:59:50 +0000

Subject: Billing Services - Is it normal to pass on the cost of a

software upgrade

Hi Group,

I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of collected

insurance revenues to the billing service and 2% of copays. Your thoughts?

Thanks!!

Karl Bebendorf PT, DPT, OCS

Atlas PT

Denver, CO

[Guest guest]

I don't use a billing service, but I did, and I think this would typically be

their cost to bear (although they may charge you more). Linnea

To: PTManager

From: karlbeb@...

Date: Sun, 23 Oct 2011 23:59:50 +0000

Subject: Billing Services - Is it normal to pass on the cost of a

software upgrade

Hi Group,

I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of collected

insurance revenues to the billing service and 2% of copays. Your thoughts?

Thanks!!

Karl Bebendorf PT, DPT, OCS

Atlas PT

Denver, CO

[Guest guest]

I don't think it's acceptable. You pay for service they provide but you don't

have to pay for their software upgrades. Let's say you upgraded the software in

your business- would you try to pass the cost of it to your patients or

insurance companies? I don't think so. The billing company I work with upgrades

the software frequently with no cost to their clients. That's the way it should

be.

>

> Hi Group,

>

> I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of collected

insurance revenues to the billing service and 2% of copays. Your thoughts?

>

> Thanks!!

>

> Karl Bebendorf PT, DPT, OCS

> Atlas PT

> Denver, CO

>

[Guest guest]

I don't think it's acceptable. You pay for service they provide but you don't

have to pay for their software upgrades. Let's say you upgraded the software in

your business- would you try to pass the cost of it to your patients or

insurance companies? I don't think so. The billing company I work with upgrades

the software frequently with no cost to their clients. That's the way it should

be.

>

> Hi Group,

>

> I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of collected

insurance revenues to the billing service and 2% of copays. Your thoughts?

>

> Thanks!!

>

> Karl Bebendorf PT, DPT, OCS

> Atlas PT

> Denver, CO

>

[Guest guest]

I don't think it's acceptable. You pay for service they provide but you don't

have to pay for their software upgrades. Let's say you upgraded the software in

your business- would you try to pass the cost of it to your patients or

insurance companies? I don't think so. The billing company I work with upgrades

the software frequently with no cost to their clients. That's the way it should

be.

>

> Hi Group,

>

> I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of collected

insurance revenues to the billing service and 2% of copays. Your thoughts?

>

> Thanks!!

>

> Karl Bebendorf PT, DPT, OCS

> Atlas PT

> Denver, CO

>

[Guest guest]

I own my own billing service and if it is not in your contract, then it is

not your cost.

We all have to do the ICD-10 upgrades as well as the 5010 upgrades. The

upgrades are my cost of business as it is my software.

Ruesewald

Therapy Billing

603 W 6th Ave, Ste 305, Corsicana, TX 75110

fax

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From: PTManager [mailto:PTManager ] On Behalf

Of karlbeb

Sent: Sunday, October 23, 2011 7:00 PM

To: PTManager

Subject: Billing Services - Is it normal to pass on the cost of

a software upgrade

Hi Group,

I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of

collected insurance revenues to the billing service and 2% of copays. Your

thoughts?

Thanks!!

Karl Bebendorf PT, DPT, OCS

Atlas PT

Denver, CO

[Guest guest]

I own my own billing service and if it is not in your contract, then it is

not your cost.

We all have to do the ICD-10 upgrades as well as the 5010 upgrades. The

upgrades are my cost of business as it is my software.

Ruesewald

Therapy Billing

603 W 6th Ave, Ste 305, Corsicana, TX 75110

fax

The documents accompanying this email transmission contain confidential

information that is legally protected and privileged. The information is

intended for the use of the recipient named above. If you have received

this email in error, please notify us immediately by telephone

() to arrange for return of the document to us. You are hereby

notified that any disclosure, copying, distribution, or the taking of any

action in reliance on the contents of this transmission is strictly

prohibited.

From: PTManager [mailto:PTManager ] On Behalf

Of karlbeb

Sent: Sunday, October 23, 2011 7:00 PM

To: PTManager

Subject: Billing Services - Is it normal to pass on the cost of

a software upgrade

Hi Group,

I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of

collected insurance revenues to the billing service and 2% of copays. Your

thoughts?

Thanks!!

Karl Bebendorf PT, DPT, OCS

Atlas PT

Denver, CO

[Guest guest]

I currently serve as a billing service and I absorb all software and supply

costs.

Eugene, Oregon

Billing Services - Is it normal to pass on the cost of a

software upgrade

Hi Group,

I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of collected

insurance revenues to the billing service and 2% of copays. Your thoughts?

Thanks!!

Karl Bebendorf PT, DPT, OCS

Atlas PT

Denver, CO

[Guest guest]

I currently serve as a billing service and I absorb all software and supply

costs.

Eugene, Oregon

Billing Services - Is it normal to pass on the cost of a

software upgrade

Hi Group,

I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of collected

insurance revenues to the billing service and 2% of copays. Your thoughts?

Thanks!!

Karl Bebendorf PT, DPT, OCS

Atlas PT

Denver, CO

[Guest guest]

The rate you are being charged is at the low end of the scale for a billing

service. I don't know what type of volume you generate but it may not cover the

cost of software. It may depend on the software being used. If it is a

" subscription " rate that charges per use so that your biller must pay for each

customer added, the charge may be justified.

If you are satisfied with the service you are getting, calculate the software

charge as a percentage of your total cost of billing. If it is one percent of

annual cost or less it likely does not make sense to change billing services.

Ron Wall

Axiom Healthcare Group

Ontario, CA

To: PTManager

From: bsnssffc@...

Date: Wed, 26 Oct 2011 17:15:11 -0400

Subject: Re: Billing Services - Is it normal to pass on the cost of

a software upgrade

I currently serve as a billing service and I absorb all software and supply

costs.

Eugene, Oregon

Billing Services - Is it normal to pass on the cost of a

software upgrade

Hi Group,

I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of collected

insurance revenues to the billing service and 2% of copays. Your thoughts?

Thanks!!

Karl Bebendorf PT, DPT, OCS

Atlas PT

Denver, CO

[Guest guest]

The rate you are being charged is at the low end of the scale for a billing

service. I don't know what type of volume you generate but it may not cover the

cost of software. It may depend on the software being used. If it is a

" subscription " rate that charges per use so that your biller must pay for each

customer added, the charge may be justified.

If you are satisfied with the service you are getting, calculate the software

charge as a percentage of your total cost of billing. If it is one percent of

annual cost or less it likely does not make sense to change billing services.

Ron Wall

Axiom Healthcare Group

Ontario, CA

To: PTManager

From: bsnssffc@...

Date: Wed, 26 Oct 2011 17:15:11 -0400

Subject: Re: Billing Services - Is it normal to pass on the cost of

a software upgrade

I currently serve as a billing service and I absorb all software and supply

costs.

Eugene, Oregon

Billing Services - Is it normal to pass on the cost of a

software upgrade

Hi Group,

I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of collected

insurance revenues to the billing service and 2% of copays. Your thoughts?

Thanks!!

Karl Bebendorf PT, DPT, OCS

Atlas PT

Denver, CO

[Guest guest]

Ron

Interesting comments! thanks for offering an alternative perspective.

Jim <///><

Billing Services - Is it normal to pass on the cost of a

software upgrade

Hi Group,

I outsource my billing to a billing service. That service is currently going

through a software upgrade. The benefits of the upgrade seem minimal to me

although it will include ICD-10 updates. The cost of this (almost $1500) the

billing service is wanting to pass fully through to my PT clinic. Is this a

normal / standard cost to pass on to a clinic? We currently pay 6% of collected

insurance revenues to the billing service and 2% of copays. Your thoughts?

Thanks!!

Karl Bebendorf PT, DPT, OCS

Atlas PT

Denver, CO