Guest guest Posted November 11, 2011 Report Share Posted November 11, 2011 Group, Is it a normal practice for a billing service provider to put a clause in a contract that you cannot leave for a certain amount of time (2 years) and even then only with a 90 day notification? Odilia Egbers, PT Rehab Enterprises Quote Link to comment Share on other sites More sharing options...
Guest guest Posted November 12, 2011 Report Share Posted November 12, 2011 No. Do they work for you or vice versa. Caution! > > Group, > > Is it a normal practice for a billing service provider to put a clause in a contract that you cannot leave for a certain amount of time (2 years) and even then only with a 90 day notification? > > Odilia Egbers, PT > Rehab Enterprises > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted November 13, 2011 Report Share Posted November 13, 2011 Odilia I don't know what all our agreement has in it, but I tell my clients regardless of what the agreement says, if a client is not happy, we work with them to get them with the least amount of harm to where they want to get. An unhappy client would do us a lot more damage than any damage that leaving earlier than the term of an agreement could. That said, if a client reads our agreement and isn't comfortable with it, I work with them on the language until they are comfortable. If you like the people you are talking with but don't care for the language, ask them to amend the agreement. Their response will provide more insight on whether or not you want to business with them. I typically tell any new client, if you are not happy, all you have to do is quit submitting information to our company. Regardless of what our agreement says, you effectively terminate your agreement and we wind your A/R down. Any chance you want to discuss your business with us? Jim Hall, CPA <///>< General Manager Rehab Management Services, LLC 222-3rd Street SE, Suite 610 Cedar Rapids, IA 52401 319/892-0142 X 110 Visit our website at: www.rehabmgmt.com Re: billing service No. Do they work for you or vice versa. Caution! > > Group, > > Is it a normal practice for a billing service provider to put a clause in a contract that you cannot leave for a certain amount of time (2 years) and even then only with a 90 day notification? > > Odilia Egbers, PT > Rehab Enterprises > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted November 13, 2011 Report Share Posted November 13, 2011 Odilia I don't know what all our agreement has in it, but I tell my clients regardless of what the agreement says, if a client is not happy, we work with them to get them with the least amount of harm to where they want to get. An unhappy client would do us a lot more damage than any damage that leaving earlier than the term of an agreement could. That said, if a client reads our agreement and isn't comfortable with it, I work with them on the language until they are comfortable. If you like the people you are talking with but don't care for the language, ask them to amend the agreement. Their response will provide more insight on whether or not you want to business with them. I typically tell any new client, if you are not happy, all you have to do is quit submitting information to our company. Regardless of what our agreement says, you effectively terminate your agreement and we wind your A/R down. Any chance you want to discuss your business with us? Jim Hall, CPA <///>< General Manager Rehab Management Services, LLC 222-3rd Street SE, Suite 610 Cedar Rapids, IA 52401 319/892-0142 X 110 Visit our website at: www.rehabmgmt.com Re: billing service No. Do they work for you or vice versa. Caution! > > Group, > > Is it a normal practice for a billing service provider to put a clause in a contract that you cannot leave for a certain amount of time (2 years) and even then only with a 90 day notification? > > Odilia Egbers, PT > Rehab Enterprises > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 9, 2012 Report Share Posted January 9, 2012 I am getting 95% using Jim Hall's service. That is excluding patient owed balances, once it gets too billing the patient I am lucky to get my money at all, but I don't blame that on the blling company. Odilia > ** > > > I am a contract PT and having problems with my billing service. They are > only collecting about 50% of what is billed. > > Is anyone out there getting better? > > Duane > Mesa, AZ. > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 9, 2012 Report Share Posted January 9, 2012 I am getting 95% using Jim Hall's service. That is excluding patient owed balances, once it gets too billing the patient I am lucky to get my money at all, but I don't blame that on the blling company. Odilia > ** > > > I am a contract PT and having problems with my billing service. They are > only collecting about 50% of what is billed. > > Is anyone out there getting better? > > Duane > Mesa, AZ. > > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 9, 2012 Report Share Posted January 9, 2012 Duane While I appreciate the compliment that Odilia provided, it is hard to say whether that is a good collection rate or not without knowing what your gross charges are, what payers pay in your area and whether or not your billing service writes off contractuals at the time the service is performed or at the time a payment is posted (along with some other considerations). Let me do a brief illustration: If you charge $50 for a unit of therex and you are doing business with strictly Medicare patients. For argument sake, let's assume Medicare APPROVES $25 for therex. If my billing software is setup with this information and allows me to write off the NON-APPROVED portion at the time I post your charge, your receivables will indicate a balance of $25 is due. After Medicare pays 80% and secondary insurance pays their share, the patient gets billed and in ODILIA's case, 95% of the receivable ($25) gets collected. So her billing service looks pretty good. Using the same example, the other billing service places the $50 charge in their system and their system DOES NOT allow a contractual to be written off at the time the charge is posted. The payment comes back and they post a $25 contractual, a $20 Medicare payment and then anything else that comes in from secondaries and patient payments. In this case it appears that you are collecting less than 50% and that your billing company is doing a poor job and that may not be the case. They might be just as good Odilia's billing company. All that said, they should be able to defend the collection job they are doing for you and be able to explain why their collection rate is 50% (or less). Duane, if you want to discuss your situation in more detail, I would be happy to speak with you. But based upon the information provided in your post, there are too many moving parts for anyone to be able to say whether your present billing service is doing a good job or not. They would need to know more detail about what you charge, who your payers are, whether or not you are a participating provider, etc. Feel free to contact me if you would like to discuss this further. Jim Hall, CPA <///>< General Manager Rehab Management Services, LLC Cedar Rapids, IA 319/892-0142 X 110 Visit our website at: www.rehabmgmt.com Billing Service I am a contract PT and having problems with my billing service. They are only collecting about 50% of what is billed. Is anyone out there getting better? Duane Mesa, AZ. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 9, 2012 Report Share Posted January 9, 2012 Duane While I appreciate the compliment that Odilia provided, it is hard to say whether that is a good collection rate or not without knowing what your gross charges are, what payers pay in your area and whether or not your billing service writes off contractuals at the time the service is performed or at the time a payment is posted (along with some other considerations). Let me do a brief illustration: If you charge $50 for a unit of therex and you are doing business with strictly Medicare patients. For argument sake, let's assume Medicare APPROVES $25 for therex. If my billing software is setup with this information and allows me to write off the NON-APPROVED portion at the time I post your charge, your receivables will indicate a balance of $25 is due. After Medicare pays 80% and secondary insurance pays their share, the patient gets billed and in ODILIA's case, 95% of the receivable ($25) gets collected. So her billing service looks pretty good. Using the same example, the other billing service places the $50 charge in their system and their system DOES NOT allow a contractual to be written off at the time the charge is posted. The payment comes back and they post a $25 contractual, a $20 Medicare payment and then anything else that comes in from secondaries and patient payments. In this case it appears that you are collecting less than 50% and that your billing company is doing a poor job and that may not be the case. They might be just as good Odilia's billing company. All that said, they should be able to defend the collection job they are doing for you and be able to explain why their collection rate is 50% (or less). Duane, if you want to discuss your situation in more detail, I would be happy to speak with you. But based upon the information provided in your post, there are too many moving parts for anyone to be able to say whether your present billing service is doing a good job or not. They would need to know more detail about what you charge, who your payers are, whether or not you are a participating provider, etc. Feel free to contact me if you would like to discuss this further. Jim Hall, CPA <///>< General Manager Rehab Management Services, LLC Cedar Rapids, IA 319/892-0142 X 110 Visit our website at: www.rehabmgmt.com Billing Service I am a contract PT and having problems with my billing service. They are only collecting about 50% of what is billed. Is anyone out there getting better? Duane Mesa, AZ. Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 9, 2012 Report Share Posted January 9, 2012 When you say 50% of what is billed, are you saying they are only collecting 50% of your charges or 50% of the allowed amount of what the insurance company should be paying you? Rick Gawenda, PT President Gawenda Seminars & Consulting, Inc. http://www.gawendaseminars.com > I am a contract PT and having problems with my billing service. They are only collecting about 50% of what is billed. > > Is anyone out there getting better? > > Duane > Mesa, AZ. > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 9, 2012 Report Share Posted January 9, 2012 When you say 50% of what is billed, are you saying they are only collecting 50% of your charges or 50% of the allowed amount of what the insurance company should be paying you? Rick Gawenda, PT President Gawenda Seminars & Consulting, Inc. http://www.gawendaseminars.com > I am a contract PT and having problems with my billing service. They are only collecting about 50% of what is billed. > > Is anyone out there getting better? > > Duane > Mesa, AZ. > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 9, 2012 Report Share Posted January 9, 2012 When you say 50% of what is billed, are you saying they are only collecting 50% of your charges or 50% of the allowed amount of what the insurance company should be paying you? Rick Gawenda, PT President Gawenda Seminars & Consulting, Inc. http://www.gawendaseminars.com > I am a contract PT and having problems with my billing service. They are only collecting about 50% of what is billed. > > Is anyone out there getting better? > > Duane > Mesa, AZ. > > Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 9, 2012 Report Share Posted January 9, 2012 50% is what we collect on average and that is pretty good when you are comparing billed charges vs. allowed. It really depends on the billing rate and the contractual fee schedule. If you are saying 50% of the allowable.....That is a problem. 50% of the billing charges might be good..... Heidi Billing Manager Re: Billing Service When you say 50% of what is billed, are you saying they are only collecting 50% f your charges or 50% of the allowed amount of what the insurance company hould be paying you? Rick Gawenda, PT resident awenda Seminars & Consulting, Inc. 61.645.1490 ttp://www.gawendaseminars.com > I am a contract PT and having problems with my billing service. They are only ollecting about 50% of what is billed. Is anyone out there getting better? Duane Mesa, AZ. Non-text portions of this message have been removed] ------------------------------------ In ALL messages to PTManager you must identify yourself, your discipline and our location or else your message will not be approved to send to the full roup. Physician Self Referal/Referral for Profit {POPTS} is a serious threat to our rofessions. PTManager is not available to support POPTS-model practices. The escription of PTManager group includes the following: PTManager believes in and supports Therapist-owned Therapy Practices ONLY " essages relating to " how to set up a POPTS " will not be approved PTManager encourages participation in your professional association. Join APTA, OTA or ASHA and participate now! Follow Kovacek, PT on Facebook or Twitter. TManager blog: http://ptmanager.posterous.com/ ahoo! Groups Links Individual Email | Traditional http://docs.yahoo.com/info/terms/ Quote Link to comment Share on other sites More sharing options...
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