Guest guest Posted January 17, 2012 Report Share Posted January 17, 2012 If you wouldn't mind sharing, what is your conversion rate of referrals to admissions for your IRF/IRU? A presenter at AMRPA said that it should be 60-70%. In our best years, it was only 50-60% and last year it was only 30%. When you calculate your conversion rate do you back out any numbers? For example, do you factor in or out the patients who you would have admitted but they chose another facility or insurance wouldn't authorize? In other words, you did not reject them and they would have been converted. Sorry if I'm not clear on this. Feel free to call me to further discuss. Thank you in advance for sharing! Lori Stoddart, OTRL Inpatient Therapy Manager Physical Rehabilitation Services Henry Ford Wyandotte Hospital 2333 Biddle Avenue Wyandotte, MI 48192 734/246-8963 lstodda1@... [cid:image003.jpg@...] ________________________________ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted January 23, 2012 Report Share Posted January 23, 2012 Hi Angie, thanks so much for the prompt reply and the very thorough and helpful information! You make some very good points and mentioned some items that we need to take a closer look. Our admission coordinators do tend to rule on the conservative side. If you don't mind I may contact you to further discuss. I want to share your e-mail with our Rehab Administrator and compile our questions. Thanks again! Lori ________________________________ From: PTManager [PTManager ] On Behalf Of Angie [images.angie@...] Sent: Thursday, January 19, 2012 8:39 PM To: PTManager Subject: RE: IRF question Lori: For a stable IRF market where there are minimal changes in the competitive market, stable referral sources with little turnover in case management positions and minimal changes in payers driving patient, the rule of thumb is typically 60-70% . BUT... Having said that, conversion rate alone doesn't give you a lot of information. It is simply one indicator of the success of your referral development and patient assessment process. For example, newly opened IRF's may have very low conversion rates because of the types of referrals that they receive and their lack of contracts with key payers in the market. Conversion rates in the 30% range can be the result of a number of things: 1. You have identified new referral sources that do not necessarily understand the admission criteria for IRF - not necessarily a bad thing. We all need new referral sources and it is better to receive referrals that become an opportunity to educate the referral source than for them to make an assumption that the patient is NOT an IRF candidate. 2. You are being referred only cases that were not accepted by others - this is a difficult one. The case are not appropriate and, in essence, take time from you. You can turn these referrals into educational and relationship opportunities but if the patient is not a candidate, it is still a resource drain on your staff. 3. Payer issues - it is fairly common for payers to push for SNF placement or placement of patients in network. Again, you can turn this into an opportunity to educate the referral source re: the benefits of IRF vs SNF; or, you can consider whether you should negotiate to be " in network " for a given payer. 4. Your own admission practices -look at declined patients. Could they have qualified? Why did you deny? Was there an opportunity to accept the patient? Regardless of the reasons for the low conversion rate, you have an opportunity to drill down and determine if it is appropriate to your market or whether you have opportunities to improve you conversion or your process. If you would like to talk privately as a colleague, please give me a call. Angie Images & Associates President/CEO 6707 Barcelona Irving, Texas 75039-3041 Mobile- Fax- www.ptconsultant.com NOTICE: This message and its attachments may contain confidential information that is intended only for the use of the ADDRESSEE(s) named above. If you are not the named addressee or if this message has been addressed to you in error, you are directed not to read, disclose, reproduce, distribute, disseminate or otherwise use this transmission. Please notify the sender immediately by e-mail and delete and destroy this message and its attachments. From: PTManager <mailto:PTManager%40yahoogroups.com> [mailto:PTManager <mailto:PTManager%40yahoogroups.com>] On Behalf Of Stoddart, Lori Sent: Tuesday, January 17, 2012 1:07 PM To: 'PTManager <mailto:%27PTManager%40yahoogroups.com>' Subject: IRF question If you wouldn't mind sharing, what is your conversion rate of referrals to admissions for your IRF/IRU? A presenter at AMRPA said that it should be 60-70%. In our best years, it was only 50-60% and last year it was only 30%. When you calculate your conversion rate do you back out any numbers? For example, do you factor in or out the patients who you would have admitted but they chose another facility or insurance wouldn't authorize? In other words, you did not reject them and they would have been converted. Sorry if I'm not clear on this. Feel free to call me to further discuss. Thank you in advance for sharing! Lori Stoddart, OTRL Inpatient Therapy Manager Physical Rehabilitation Services Henry Ford Wyandotte Hospital 2333 Biddle Avenue Wyandotte, MI 48192 734/246-8963 lstodda1@...<mailto:lstodda1%40hfhs.org> <mailto:lstodda1%40hfhs.org> [cid:image003.jpg@...<mailto:image003.jpg%4001CCD521.78682530> <mailto:image003.jpg%4001CCD521.78682530> ] ________________________________ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 24, 2012 Report Share Posted May 24, 2012 Lori, We do vitals 3 times a day at the end of each shift. I hope that helps. Deane W. Deane Rehabilitations Services Finger Lakes Health 196 North St. Geneva, New York, 14456 Tel: Fax: E-Mail: deane.butler@... >>> " Stoddart, Lori " 5/23/2012 1:41 PM >>> Hi Everyone, Here is a question on behalf of our rehab nurse manager: How often are vital signs taken with inpatient rehab patients (routine VS and not in cases of increased monitoring or when symptomatic). If you have a policy or protocol to share, that would be much appreciated. Lori Stoddart, OTRL Inpatient Therapy Manager Physical Rehabilitation Services Henry Ford Wyandotte Hospital 2333 Biddle Avenue Wyandotte, MI 48192 734/246-8963 lstodda1@... ( mailto:lstodda1%40hfhs.org ) [cid:image003.jpg@... ( mailto:image003.jpg%4001CD38E9.BED8D830 )] ________________________________ Quote Link to comment Share on other sites More sharing options...
Guest guest Posted May 24, 2012 Report Share Posted May 24, 2012 Lori, We do vitals 3 times a day at the end of each shift. I hope that helps. Deane W. Deane Rehabilitations Services Finger Lakes Health 196 North St. Geneva, New York, 14456 Tel: Fax: E-Mail: deane.butler@... >>> " Stoddart, Lori " 5/23/2012 1:41 PM >>> Hi Everyone, Here is a question on behalf of our rehab nurse manager: How often are vital signs taken with inpatient rehab patients (routine VS and not in cases of increased monitoring or when symptomatic). If you have a policy or protocol to share, that would be much appreciated. Lori Stoddart, OTRL Inpatient Therapy Manager Physical Rehabilitation Services Henry Ford Wyandotte Hospital 2333 Biddle Avenue Wyandotte, MI 48192 734/246-8963 lstodda1@... ( mailto:lstodda1%40hfhs.org ) [cid:image003.jpg@... ( mailto:image003.jpg%4001CD38E9.BED8D830 )] ________________________________ Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.