Guest guest Posted June 13, 2012 Report Share Posted June 13, 2012 Did they explain the risk of holding card (credit and identity theft) info along with Security policies, procedures, formats, etc. to implement this type of process? Most that do this process have management software that stores encrypted private info. Some practice software may offer this feature.??? We try to offer Care Credit as an option with zero interest for a period of time. Unfortunately our experience has been that people who cannot afford to pay at time of service by cash, check or c.c. generally do not qualify for another form of credit. Mark Mark Simmerman Cleburne Physical Therapy & Fitness Center From: PTManager [mailto:PTManager ] On Behalf Of Sumesh Sent: Wednesday, June 13, 2012 7:12 AM To: PTManager Subject: Re: Payment of services I recently attended a seminar and came away with a number of collections ideas that are currently implemented by other industries such as hotels, car rental companies, orthodontic and cosmetic dentistry clinics, and veterinary clinics. One idea was to require all customers to provide a major credit card to be kept on file upon arriving. Any unpaid balances would be automatically charged to the credit card. Do any of you require your patients to provide a major credit card to be kept on file for unpaid balances (e.g. co-insurance)? If so, would you mind contacting me directly at sthomas@... <mailto:sthomas%40hamiltonpt.org> ? Thank you, Sumesh Hamilton Physical Therapy Baltimore, MD Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 13, 2012 Report Share Posted June 13, 2012 I recently attended a seminar and came away with a number of collections ideas that are currently implemented by other industries such as hotels, car rental companies, orthodontic and cosmetic dentistry clinics, and veterinary clinics. One idea was to require all customers to provide a major credit card to be kept on file upon arriving. Any unpaid balances would be automatically charged to the credit card. Do any of you require your patients to provide a major credit card to be kept on file for unpaid balances (e.g. co-insurance)? If so, would you mind contacting me directly at sthomas@...? Thank you, Sumesh Hamilton Physical Therapy Baltimore, MD Quote Link to comment Share on other sites More sharing options...
Guest guest Posted June 13, 2012 Report Share Posted June 13, 2012 Thank you for your reply Mark. You are right, there are specific measures which must be implemented to ensure compliance with the Federal and State specific laws including the Red Flag Rules. But, in reality compliance is not as complicated or burdensome as we may think. We too offer CareCredit to those who wish to finance their care (e.g. cash paying patients), but as you have stated some folks don't qualify. What do you do in those situations? Sumesh ________________________________ To: PTManager Sent: Wednesday, June 13, 2012 4:15 AM Subject: RE: Payment of services  Did they explain the risk of holding card (credit and identity theft) info along with Security policies, procedures, formats, etc. to implement this type of process? Most that do this process have management software that stores encrypted private info. Some practice software may offer this feature.??? We try to offer Care Credit as an option with zero interest for a period of time. Unfortunately our experience has been that people who cannot afford to pay at time of service by cash, check or c.c. generally do not qualify for another form of credit. Mark Mark Simmerman Cleburne Physical Therapy & Fitness Center From: PTManager [mailto:PTManager ] On Behalf Of Sumesh Sent: Wednesday, June 13, 2012 7:12 AM To: PTManager Subject: Re: Payment of services I recently attended a seminar and came away with a number of collections ideas that are currently implemented by other industries such as hotels, car rental companies, orthodontic and cosmetic dentistry clinics, and veterinary clinics. One idea was to require all customers to provide a major credit card to be kept on file upon arriving. Any unpaid balances would be automatically charged to the credit card. Do any of you require your patients to provide a major credit card to be kept on file for unpaid balances (e.g. co-insurance)? If so, would you mind contacting me directly at sthomas@... <mailto:sthomas%40hamiltonpt.org> ? Thank you, Sumesh Hamilton Physical Therapy Baltimore, MD Quote Link to comment Share on other sites More sharing options...
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