Re: Update on Apria BBB and Lincare

[Guest guest]

Thought since they are the second largest. They are not an accredited

BBB business, but not sure that means all that much. Apparently,

Clearwater (headquarters) doesn't give absolute ratings. But by

comparison the Apria data was based on around 90-100 complaints. Here

is the Lincare information.

The BBB processed a total of 10 complaints about this company in the

last 36 months, our standard reporting period.Of the total of 10

complaints closed in 36 months, 4 were closed in the last year.

Billing or Collection Issues BBB Definition:

Billing or Collection Issues - Claim alleging billing errors,

unauthorized charges, or questionable collection practices.

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

2 - Company resolved BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the

BBB.

4 - Company addressed the complaint issues. The consumer

failed to acknowledge acceptance to the BBB.

Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint

could not be satisfactorily settled using standard methods of

voluntary dispute resolution

1 - BBB determined that despite the company's reasonable

effort to address complaint issues, the consumer remained

dissatisfied.

Delivery Issues BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered

merchandise.

Administratively Closed BBB Definition:

Administratively Closed - The BBB determined that the complaint

could not be satisfactorily settled using standard methods of

voluntary dispute resolution

1 - BBB determined that despite the company's reasonable

effort to address complaint issues, the consumer remained

dissatisfied.

Customer Service Issues BBB Definition:

Service Issues - Claims of alleged delay in completing service,

failure to provide promised service, inferior quality of provided

service, or damaged merchandise as a result of delivery service.

BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer

service, including personnel's failure to provide assistance in a

timely manner, failure to address or respond to customer

dissatisfaction, unavailability for customer support, and/or

inappropriate behavior or attitude exhibited by company staff.

Resolved BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company addressed the complaint issues. The consumer

failed to acknowledge acceptance to the BBB.

Refund or Exchange Issues BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor

company policy or verbal commitment to provide refunds, exchanges, or

credit for products or services.

Unresolved BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

1 - Company failed to resolve the complaint issues through the

BBB voluntary and self-regulatory process.

> > >

> > > Well, yesterday the driver from Apria came to refill the tanks

> even

> > though they were not even half empty. He didnt speak to me this

> > time. He filled the tank, handed me the papers to sign, and

left.

> > The papers said he would be back Thursday. I guess he is mad at

> me.

> > But at least I know that all the emails etc. made a difference.

> Now

> > we will see how long it will last. Also, another problem with

them

> > that has to be addressed again. Since I have had my

transtrachael

> > surgery, Apria is supposed to supply the equipment for it. You

> see,

> > every other month, you need new hosing and catheters. The Dr.

sent

> > in the script long ago, we reminded them long ago, but it is time

> to

> > change it and so far....no supplies. My husband is contacting

them

> > today again. Lets see what there excuse will be this time.

> > > Really worried about Joyce.

> > > Thank you everyone for caring about our saga.

> > > L

> > > NIPF 02 PH 06 Transtrach 06

> > >

> >

>